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Brenda Alanis
Customer Reviews for Knights Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Actually it was a wonderful experience. A great rate. Fast and easy. Keep up the great same service. We love it.
David BlanThe mobile pick up did not work, but Sam at this location was able to pull up my reservation and get me checked in and going.
dashaun A payneVery easy process, excellent dealer, I would definitely return here
Spenser DeanI feel like I got tricked so I had to drive back to get the trailer. Which made me pay more
Antonio EadyNice guy
Sherwood LucasIt was dirty and I had to mop up spilled motor oil and sweep out yard debris from previous renter(s). I needed to carry nice, expensive furniture. Left lower taillight is out. Still very happy with this location and the value for the money. I would have fixed taillight myself but it is a sealed housing for the bulb and does not appear to be serviceable in a conventional way to simply bulb replace.
joe husickI will be getting in contact with your company asap I was overcharged I traveled 60 miles and was charged for 100 i calculated the exact amount of miles we traveled and that is crazy
Trent BGreat location to rent from.
Kevin LangolfThe service here is alway professional and kind excellence to everyone have never had better rental experience each time I rent here
Donald BaileyNothing everything was great 👍
Duane CoxGood
JONATHAN CASTROExcellent customer service.
Harald MuryWe received notice from u-haul our truck was reserved, When I arrived to pick it up I had to go through another registration with the owner , who was in Georgia. But I will say the uhaul got us to our location and back. Will not be using that location again.
James BlantonNothing
Ginger FoxI dobt think you can improve this location! This ny go to location any time I need a rental.
Roger CherryThe Knights Inn location was very convient and the rental process was very easy. The gentleman who assisted me was very kind and professional. I highly recommend this location.
Ann WilliamsAs normal we were supposed to replace the amount of fuel we had used and we did The truck was only driven a total of 4 miles When we returned the truck the person we leased it from told us that we had to put additional fuel in the truck because he had another customer that wanted the truck and expected it to have a full tank of gas I told him that I was not paying for the additional fuel that I had not used and especially for another customers use
Debora DavisonBest u haul dealer in N C
Leroy EveretteSpeedometer may be off.
Carter DensonExcellent service
Yosvany Medina RodriguezToo much money
Regino HermenegildoThe truck drive ok but it feels like he could have some work. But everything worked out.
Wanda PattersonGreat service and very helpful
Darious BoykinHorrible and filthy hotel! The grounds were dirty and filled with dog poop everywhere. Sam was very kind and pleasant and helpful, however.
charity kewishHeld an additional money off of prepaid credit card
Brittney JonesGood service
Jose SandovalIt was a run down motel but the man in charge was very nice. And it was very convenient cuz it was right down from my house. So it was awesome.
Melanie ZieglerI think that the mileage charge was a little high, considering that I had to put fuel in the truck in addition to the mileage charge. Other than that, everything was great.
Mark StephensTodo excelente
Maryuri CarranzaNothing
Jeffery JacksonGreat service
Tony MassengillThe man we dealt with seemed to not know how to rent a truck and claimed he had to call someone to do it. 45 minutes later we were able to leave with the van
Anne ColeA little confusing to find but maybe that was just my GPS. Very helpful and friendly.
Robert FettermanMan was very knowledgeable with towing limitations for my vehicle and very easy to work with
sameon mixThe owner, Sam is extremely helpful and absolutely understands how to treat his customers. I have always had a positive experience with him!
Kevin LangolfThis is the third location I was sent to for this same rental. The other locations told me that I was good to go but later there was a scheduling conflict at the first one. Then the other location once I was there waiting I had to call and the owner told me that they were closed and that I had to find another location to get my rental which led me to this place which was helpful and able to get me my rental.
Antoine WilliamsI was told the owner was out of town. I had reserved my rental on line but it still took over 1/2 an hour to get it. There was the guy working the front desk and someone assisting him who was very unprofessional. In a t-shirt and holy pajama pants. Looked like he woke up and came in. I will never rent from this location again.
CRYSTAL CooleyThe inside of the truck was dirty. Clean the truck before renting it out.
robin BarbourVery dirty
kristy racePick up was not so great. Truck was fantastic except the gas mileage. Drop off in New Bern was fantastic.
John pychinkaBe accurate in the description of charges.
Jennifer HearneManagement was very nice to work with and very accommodating. Would use again.
Star GurleyThank you Mr. Sam for taking care of us. We enjoyed the interaction to make this rental happen.
Johnese DuBoisThe truck was nice a few bugs in it but other than that it was nice and good on gas it drove very smooth , I would rent from them again.
Sandra OdomAbsolutely abhorrent. I was continuously harassed by the gentleman that rented me this truck after I went through the proper channels to have it towed as it was in pretty poor condition when rented to me. Evidently U-Haul doesn't communicate this to a given location for you so for the next two days my partner and I were harassed about the truck as if WE did something wrong. I will never use U-Haul services again.
brandon ricknerNo one was at the location to help me. A 20 minute check out process actually took me an hour and a half. I do not recommend this location. It was a horrible experience. I went to the location to do all required paperwork two days in advance. I am highly disappointed in the service I received.
Angela McCullersGrateful for online check in. Customer service was below par. But got what I needed and completed my assignment, thanks U-Haul.
SHERMAN CONNELLYEverythibg was good. I like that it was open on a Sunday.
angela farmerThe customers are being charged for mileage AND gas AND the rental. This is too much! If I'm already paying to rent a truck AND have to return it with the same amount of gas as I found it, I should NOT have to pay for mileage as well. I will think twice before I use u haul again.
ALICIA AndersonLocation was disgusting. The clerk was in his pajamas and smelled. It took an hour to check out the vehicle.
Zachary NICHOLSLocated at the worst hotel in Selma.
Jayson Stewart