To Whom It May Concern, I am writing to formally express my extreme dissatisfaction with my recent U-Haul rental experience originating from 1210 Nola Rd NE, Brookhaven, MS and returned to Morris Motors and RV in Falcon, CO. This rental, reserved under my name (Randy von Magnus), became a series of costly, frustrating, and avoidable issues that require immediate review and resolution. First, I had arranged a 5-day rental and was granted a 6th day at no charge due to the nature of the move, as my sister, , was the sole driver traveling from Mississippi to Colorado. However, upon pickup, your staff informed her that additional days would not incur extra charges. Based on that information, she extended the rental by 3 days. Contrary to what was clearly communicated, I was subsequently charged approximately $40 per day for those additional days. This directly contradicts what we were told and resulted in unexpected charges. Second, the SafeMove insurance cost was initially quoted at $99.00 during booking. After the contract was modified at pickup, that amount increased to $144.00 without any clear explanation or consent. This unexplained increase is unacceptable. Third, the condition of the vehicle was unacceptable. After my sister loaded the truck entirely by herself over the course of three days, the truck would not start—it had a dead battery. She had to rely on a neighbor to jump-start the vehicle just to begin the trip. Shortly after, in Canton, Louisiana, the truck failed to start again due to the same issue. At that point, she was forced to contact U-Haul Roadside Assistance, wait approximately one hour, and have the battery replaced. This caused unnecessary delays, stress, and inconvenience during an already difficult move. Fourth, the fuel level at pickup was between 1/4 and 1/2 tank. While the expectation is to return the vehicle at the same level, in practice this is highly impractical. We were forced to return the vehicle with more fuel than we received, effectively losing money. Additionally, we had to immediately fuel the truck at the start of the trip, which was not anticipated or budgeted for. This approach is unfair and places the customer at a disadvantage. Fifth, the contract was not set up as requested. I explicitly arranged for the rental to be in my name with my sister listed as an additional driver. Instead, the contract was placed under her name while still charging my payment method, creating confusion and a lack of accountability. Finally, the return process at Morris Motors and RV was unacceptable. The location was closed, and there was no QR code available anywhere on-site to complete the return through the U-Haul app. I checked thoroughly around the orange drop box as well as around the front entrance, and no QR code was present. I was forced to call U-Haul support to report the return, and only a note was placed on my account indicating the truck was returned at approximately 8:00 AM on April 25, 2026. This leaves me concerned about potential additional or erroneous charges due to an incomplete or improperly processed return. In total, my rental cost increased from $1,451 to $1,619.06, with the possibility of further charges still unresolved. This experience reflects poor communication, equipment failure, inconsistent billing practices, and a lack of accountability across multiple locations. I am requesting the following: • A full review and refund of the improperly charged additional rental days • Adjustment of the SafeMove insurance charge to the originally quoted $99.00 • Consideration of compensation for the vehicle failure and roadside delay • Consideration of compensation for the fuel discrepancy • Written confirmation that no additional charges will be applied related to the return process I expect a prompt and thorough response to this matter. If necessary, I am prepared to escalate this complaint further.
Kimberly H
Customer Reviews for Knights Meat Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This process was so confusing. We had to do online couldn't just go in store and do it. I had to adjust pick up date so called 1800 number she adjusted pick up day but changed return day without consent. So when we went to pay it charged me way more and staff wouldn't adjust then said had to be done at drop off. Then no directions how to drop off again called directions didn't match what website offered. So had to call place next day because they were not open on Sunday to try and get refund. This whole process was a nightmare. Hope I never have to use again!!!
Timothy SMr. Michael Knight was incredible! Made my experience simple and outstanding.
MICHAEL AAmazing service great quality
Douglas SNothing...I was helped in a very professional manner....
Angelo HGreat
Debra AEverything went smooth and they were very helpful and very nice. I would recommend anyone to rent from this location. Good people.
CHARLIE RVery friendly and great food
TRAVIS MI had to go to two U Haul locations before I found Knights. The first one made me download the UHaul app and then didn't know how to work it. He was able to reserve a trailer for me but couldn't work the app so I could find where to pick it up. That was Backyard Storage. Then I went to Brookhaven Mini Storage and the lady there didn't know how to work the app but she called someone at home and they were able to tell me where to go. Plus I was told by Backyard storage that they were not allowed to hook trailer up for me. I can not see how that is possible. What if I hooked the trailer up wrong.
Lori BThis was a great experience. The employees were friendly, and the process was smooth!
Rodney M