Clean the cab it was very gross
BRANDI C
Customer Reviews for Knorrs Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maddie was phenomenal to work with, made the process smooth and easy!!
ANDREA GDid everything correct
WILLIAM SMy only concern was starting out with a quarter of a tank of gas...it was kind of hard trying to guage how much to put back in it to bring it back up to where it was when I left the lot. No trouble whatsoever with the truck...check in was quick and the employees friendly.
VICKIE LThey weren’t open and I had to wait almost 30 minutes for someone to arrive. They gave me a key to the wrong van. Then the “U-Haul” workers arrived when I went back in to get the correct key. The girl working at the convenience store was still checking people in and I had to wait again. The 2 U Haul employees did nothing and I didn’t get help until she told them to help. The Saturday before, I waited 45 minutes and no one showed up so I left. When I called to complain about that they said my appointment was at 10:30 not 9:30. Wrong. Terrible decision to rent from there.
RAEGEN FWhen I booked my pickup online it said I can do it after hours with my phone but I got a phone call and said that I had to pick it up earlier before they closed which was an inconvenience for me.
KELLY FThe Best U-Haul there is around the area recommend the girls here always!
ANTHONY SOur experience was quick and stress free with associate's knowledge helpful. Would recommend to others.
MARK SThe back of the truck smelled very strong of gasoline and we did not use the truck due to this. When I walked in to pickup the truck, the woman was talking to another woman on speaker phone and they were bashing customers using multiple curse words.
Katie MThe fact that you can't park on the property and leave your car there for the day while you're using the truck is a major inconvenience.
JAX LThe clerk was lovely but the manager of this location was horribly rude and yelled at me for coming inside and asking where to park. When I tried to ask further what I was supposed to do she cussed me out and walked away and said appreciate your business asshole slamming her office door on my face.
Nicholas STruck was clean but broke down twice in 36 hours, requiring roadside assistance both times. Motor of power window also stopped working intermittently.
ADRIANE ZWoman who rented to me was professional, friendly, kind, and very much committed to doing a good job for her customers.
ARTHUR CYes 👍
KHIROTKHAN DUsed this location several times. Excellent service Friendly staff
EMILY LThe woman who checked me in and checked me out made things very easy. Truck was great. No complaints. If I ever need a truck again I’ll come here.
VINCENT CThe cab of the van was very wet
Alexander FAgain I’m just curious how the amount doubled when it seems that it should have dropped? Also if you’re gonna ask about gas I didn’t even have to fill up and it was marked the same if not higher than when we got it?????
JOHN KTHE ABS LIGHT WOULD COME ON AFTER DRIVING FOR A WHILE, AND THE WINDSHIELD WIPERS NEED REPLACED. IT WAS VERY HARD TO SEE OUT OF THE WINDSHIELD IS THE SNOW AND ICE STORM.
JEREMY CMy dispatcher Maddie was wonderful. I call the ladt minute for a van. She said she had one coming in around 11:30 but it came back early. She call me and told me right away in was in. Went over everything. What a great worker waiting on us plus able to take care of others there. Don't come across good workers like her to offen these day.
RICHARD MTrucks were packed too tightly. Nearly impossible to get out of parking.
MARK SThe rubber around driver's side door was hanging. Also I only drove 17 miles, put on 3 gallons of gas and then was charged $14.25 for gas. Not happy with that at all.
DENNIS CGood place to rent and return.
FAUNA ANot sure. I was happy with rental experience.
Robert HI cannot say enough about the outstanding service I received from Madison at U-Haul/Knorrs Marathon in Carnegie, PA. From the moment I walked in, Madison was attentive, professional, and incredibly proficient. She made what could have been a stressful process smooth and seamless. Madison took the time to ensure I had the right equipment for my needs, explained everything clearly, and even went the extra mile to double-check that my reservation was perfect. Her friendly demeanor and attention to detail truly set her apart. If you’re looking for top-notch service, Madison is the person to see at Knorrs Marathon in Carnegie, PA. Thank you for making my experience so easy and stress-free. I’ll definitely be returning to this location because of her! Five stars all the way!
Leighton LMaddie was easy to work with, courteous and efficient.
Chris OGreat person behind counter - She was amazing!!!
Robin CI had reserved an applinace dolly and they did not have that. Also I had reserved 3 doz. moving pads and was told they only had 1 doz. had to be sent to another location for the rest. Not a deal breaker, but it cost me mileage and time that was not re-imbursed.
MICHAEL VNO PROBLEMS WITH ANY PART OF OUR UHAUL RENTAL. I WOULD DEFINITELY RETURN IF NEEDED IN THE FUTURE.
PERRY CNothing. Everything was easy and smooth.
Karen BRented for the 2nd time. Always excellent service.
Sergey TFor some reason, the U-Haul app doesn't work at this location.
Robert Kexcellent
hillary mGreat experience. Check-in only took a few minutes, the cashier was pleasant, the van was clean, drove well, etc. No complaints whatsoever.
ADRIANE ZNothing just continue to keep doing what you're doing it's great especially the lovely lady that you have down there working not sure of her name but she was awesome.
BRITTANY CGreat UHaul sales rep. Mattie was so helpful .Great Service. Very helpful. Everything went great.
Randall DThese people LIED to me. I was told that I would receive the $69.73 deposit back and instead Uhaul took the entire thing and refused to give me my money back. That was after I was told by two different people I would get it back. These people are crooks
Gerard MTruck was dirty and hadn’t been cleaned. Customer service was lacking.
Donald RTruck still had trash in it from the person who used it previously. We didn't receive the dolly or the protection pads we requested. Also, the door had to be shut full force with all my strength to close correctly. There were a few times I had to pull over just to shut it again. I will say Destiny did remove the charges for those as soon as I called and provided excellent customer service.
Jessica CThe young lady at checkout was very efficient courteous and I appreciated her attitude. Thanks.
WILLIAM RThe young women working the location were great and extremely helpful. No issues at all on this end of the trip.
MICHAEL Rno the cab of the the van was and dash was stained when i rented it and documented it as well
Michael DGreat service
Garalena sMy pick up location was changed. I wasn't provided with an appliance dolly that I booked.
Minesh LThe entire experience was great. The two clerks there were a huge help. Great location, easy pickup/drop off. I would absolutely rent from this location again.
Steven BThe vehicle broke down on me and I waited all day to only get another truck. Then someone came to fix the first truck and I had to get both trucks back to the location and then they had a nerve to tell me to pay for the extra gas.
Glister TVery friendly and conveniently located.
ROBERT GThe attendant on duty was extremely helpful and patient. Overall it was a very positive experience.
Michael SThese folks at the Knorrs Marathon here in Carnegie are true professionals. They made the entire process so quick and seemless, I purposely try and rent Uhaul through them because of how great the experience is everytime. Truly these folks need recognition.
Kevin KHard working guys.
Christopher DNothing they were wonderful very helpful
William S