cindy D.
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Customer Reviews for Knorrs Marathon
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Knorrs Marathon
Thomas B.
I had nothing but problems with the app. The staff at Knorrs went above and beyond to get our reservation moving along.
RICHARD G.
MTt was very courteous, friendly, and helpful through the process. Great customer service from him. 5 star!!
EDWARD D.
The employee at the location was extremely nice, conscientious and helpful. He deserves 5 stars.
Amin A.
Good 👠best customer service
BRANDE W.
Not charging people's card 122 for the hold.
Andrew R.
Jess was very friendly and efficient. I highly recommend using this location.
Christian A.
Was all good!
james H.
I'm getting another uhaul from them in 10 days!!
JANICE H.
Customer service was very helpful. Kuddos to Matt at Knorr's!!
Jim E.
The gas gage didn't register correctly so if when the vehicle showed full on the gage it really wasn't.
SHANNON S.
Not sure but I think the brakes may need checked on the truck we rented. I wouldn't say they are bad but they went to the floor to stop. Overall the truck was great and served its purpose for our needs.
Darlene D.
The process from pick up to returning rental cargo van was perfect! Thank you for the great experience.
Dave D.
Interaction with staff members for pickup and return was excellent!
Justin K.
Why ask me online when I reserved truck to estimate how many local miles I'd be driving which I said 35....only to get to store to pick up in the morning and they say we automatically charge your card for 100 miles then give you back what you don't use..... so why ask on site and why charge 100 miles for local use???? I guessed 35 miles and it was 33 but held extra 70 dollars on card for nothing.... and the site asked me to approximate Should just say we will charge you 100 miles and not waste time figuring out an estimate!!! Thank you!
Dan R.
Great job
Robert B.
Very friendly and thorough! In and out in a matter of minutes! Highly recommend!
Karina H.
The manager was excellent!
mady L.
In general for Uhaul—- probably would be good to make it clear/ post it that you have to be a certain height to drive the 15 foot trucks. The seat didn't move up nearly far enough and I could barely touch the pedals even sitting on the edge of the seat which made it very unsafe to drive, as I didn't have good control of the pedals trying to tip toe on them from too far away. I'm 5'3â€...
NOREEN H.
They were so busy. Reserve your Uhaul ahead of time to guarantee availability.
RICHARD S.
Great service and friendly
Alan K.
Joyce was very nice and very helpful. a great face for the u-haul name.
John W.
Wonderful service! I would use this location again.
DEBRA R.
Have someone dedicated to dealing with the truck rental. Took two or three times as long as it should have to check the truck out because of customers coming in buying cigarettes, paying for gas or buying candy. Every time that happened she would stop working with me I have to check them out. A bit frustrating since there must have been eight customers during my rental.
LAWRENCE G.
Less paperwork lol
TRACY S.
Nothing I can think of. The clerk at this location was fantastic, her customer service was on point. Such a nice pleasant women.
rich B.
My questions were answered ahead of time. The day a came to pick up my U-Haul, the gentleman was very knowledgeable, courteous and efficient throughout the transaction. I was very happy.
John M.
2 Very nice women working there
Robert F.
Very polite and accommodating throughout the process.
nancy F.
Everything exactly as promised. Friendly, fast service.
Bradley O.
Nothing. I was in and out in 10minutes. The great part was returning the truck. It's a gas station so you can fill up the truck right there. The return took 5 minutes. Easy access to route 79 or 376
DAVID P.
The van ran flawlessly and was brand new. Very good experience. Will use this location again for my next move.
Rachel H.
The employees efficiently reviewed all information & got me set to go quickly.
Patrick K.
Totally satisfied. The woman who checked me in was very nice and friendly and efficient. It was a good experience and this was the third or fourth time renting from this location and I have never had a problem. They seem like good people. Pat Kimmel
Thomas K.
Jessica was very pleasant to work with during the entire process
James K.
The employee, Joyce Tenney, aggressively approached me without a mask, in violation of PA law, and laughed a hacky, phlegmy laugh all over me. She broke the law, violated U-Haul's procedures, endangered my health and that of my family, and so far, nothing has been done about it. No one should ever use this service!!!!
ANNE A.
Things could not have gone smoother. The agent was efficient, friendly and helpful. The cargo van was clean and new--ran like a dream. I definitely will use U-Haul again, if the need arises. Thank you!
Larry C.
great customer service
SUSAN J.
I was to pick up my rental at the Bridgeville location on Mon August 3rd. On Saturday August 1 at 5p I received a phone call notifying me I would have to pick up the truck at a different location and the truck I rented was not available but they had a larger truck I would need to rent. I drove to the Carnegie UHaul only to find out no parking was available. So I had to park in a public parking area and paid for parking. Very disappointing. So I questioned the UHaul representative about the UHaul guarantee and was told to talk w/the representative at the return center. Crystal at the return center said I need to have that conversation with the person where I initially rented it. Basically, I was getting the run around on both ends of the transaction & was not at all satisfied.
Larry C.
excellent staff, thanks
KRISTA D.
They were very nice and helpful at Knorrs.
Raymond M.
Good customer service
Rich M.
Retrain everyone on basic uhaul policies.
Michelle P.
No problems. If we had any questions, they were addressed quickly and efficiently.
Kathleen K.
I am very satisfied with the service provided. This location is very accommodating.
Ryan M.
Excellent, efficient person at the counter completing my order
Joshua C.
The Uhaul we rented was FILTHY. My husband was the one who picked it up..if it was me I wouldn't have driven it off the lot. There was so much dirt and grime on the seats, steering wheel, consol, everywhere! Scary that during a pandemic your trucks aren't even getting wiped down after each use. I am appalled.
Anthony M.
Completed all pre-check information online including my driver's license but still had to provide again inside. The employee didn't even attempt contactless delivery Inside of truck smelled awful.
Larry C.
Joyce is great with customer service! Thanks Joyce!!!
John K.
Make sure the ashtrays are cleaned out.
TIMOTHY F.
Very nice rental experience.
robert G.
Friendly professional staff.
Nancy H.
Pleasant, easy experience; the ladies were both competant and courteous.
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