I’ve already spoken to multiple people about this but the truck broke down on the side of a very busy interstate. It was rented out with the oil light on and was even told that the truck was down within the past week and should never have been sent out. I had to wait 30+ minutes on interstate right outside downtown Pittsburgh when I was told service roadside would be 90 minutes. Fearing for my safety and the fact that a severe thunderstorm was coming in, I had to order an uber to get back to my car which I left at the pick up location and cost me $30. I then had to return to the scene when the mechanic arrived due to some asinine policy. He confirmed in 5 minutes that the truck needed towed. I lost 4 hours of my moving day dealing with this ordeal. I should not be charged for this rental
Joshua B
Customer Reviews for Knorrs Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van had a terrible odor inside tue cab and it sounded like the transmission was going to go in the van.
Carrie HVery friendly service! The vehicles always start in "tow/haul" mode so they should inform customers what that is and how to turn it off when driving empty. I like that they now have you take photos of the vehicle before you drive it.
william pThe entire process was seamless and professional.
Sean CIt’s a gas station. It works as a drop of location. You can fill up gas right there. Maybe don’t expect much for a pick up location.
Jean APerson at the desk was great and made it easy. Everything went smoothly.
DOLORES PThis place is run by the nicest and most helpful people. I stop in regularly for drinks and this is the only place I use when I need a U-Haul. Awesome people all around
Brian BMaddie was the most amazing person. We had trouble with the app, and she was able to get it straightened out and get us on her way. She does an outstanding job in an extremely friendly way. I will never forget her.
Thomas HA place to park your car
MARCUS DOutstanding job by the woman who took care of checking the truck back. Pleasant, super efficient and clearly takes pride in her work. Can she advance? The service station is family owned, which I love. I'll try to give them more business.
John MExcellent drop off experience - quick, easy and friendly.
Bo ENeed to show how to use the truck, adjust the mirrors, the latch etc.... Also having more than 1/8 of tank of gas when picking up vehicle.
Lynn WThere's nothing to improve. The young lady explained everything to us thoroughly. Thank you for your great service.
ROBIN WThe two ladies that helped me (1 at pick up and another for the return) were fantastic! They were thorough and knowledgeable and the rental van was exactly what we needed!
Kelly PFriendly counter service was appreciated
Louis MTodo excelente gracias
David Onothing to be improved. all was excellent
WILLIAM ZFast friendly service staff was very knowledgeable and helpful excellent clean truck
WILLIAM SFast friendly service. Rick or Rich (don’t remember his exact name) helped me find an available vehicle in my area the same day and was extremely helpful.
Jason COffer discount rates for steady customers.
BENJAMIN MMaddie was so helpful at the Carnegie location, she was great.
peggy wMy family has utilized the UHaul location in Carnegie, PA multiple times. The employees are knowledgeable, friendly, honest and know their business. We always check the vehicle over for any unlabeled damage, fuel level and submit our uploaded pictures for assurance. Never had any issues whatsoever!
DOUGLAS HEasy drop off. No issues
Edwina KOnly issue was the cab reeked of cigarette smoke. If there is a way to minimize that, like hotels do, it should be considered.
Jim AFuel should be verified as full upon pick up. I paid $27 for 6 gallons of gas and only traveled 22 miles.
Bruce HTruck was hard to start twice. You better check the battery on the truck I rented
CHRISTOPHER BGive us credit for putting an extra half a tank of gas in the truck!!!
Joseph BGreat employee. Thanks for the assistance!
veronica fIt was an efficient process, so thank you for being a huge help.
Marcus TVery helpful staff. Clean, well-maintained vehicle.
William Reverything about this service was great
Lamar Bstay excellent
Shakir RCashier was very rude. Additionally, she seemed to imply I had scratched the cargo van, and actually left a voicemail in front of me asking her boss how to get dog hair off the passenger seat. My dog sat there, it isn't like I brushed her and emptied shit all over the vehicle. I've also never had to leave two extra phone numbers when renting a truck from U-Haul or any company, but she made me leave three contacts "for collateral." I've paid $50 in the past for similar and longer drives, but my total was almost $100. Based on her attitude and things she implied, it seems she added extra charges without communicating.
OLIVIA SIt was easy to get a rental set up, both employees I had dealt with were very kind and helpful when picking up and returning the vehicle.
ALEX SThe clerk was by herself and actually was not there when we arrived. We had to wait for her to come back from wherever she went.
THOMAS KEasy drop off location fast and efficient!
JOHN MNo comments to improve. In person pickup, the people were very nice, friendly and helpful. The pickup and return went great.
VINCENT MEverything went fine.
Christen KVery helpful agent. Even helped dig the truck out from 10" of snow.
NICHOLAS SThe employee was 15 minutes late to work in the morning. My reservation was supposed to start at 8, i did not leave the gas station where i picked up my truck until 8:45 due to lateness and slowness on the employees part. Then when i returned the truck again the employee was not there! I had to sit and wait until she came back from wherever she was (smoke break?)
DOMINIC BAlways happy with the service that I receive renting from Knorrs.
WILLIAM SThe tire pressure was low. Probably due to the cold weather. My reservation was not followed. The person at the rental location could not explain the difference between my reservation quote and the cost on the rental agreement. I rented for three days and got a call in two days to return the Van because they rented it to another person. When I returned the Van, the person swore at me. Called my mother names and threw my contract across the floor.
DAVID MBarcode
RAGHEB A