Customer Reviews for Knorrs Marathon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Knorrs Marathon

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DALTON B.
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The gentlemen that took care of me needs to take care of every customer. Promoted to management, something. Efficiency and customer service are key in today's day and age, and he nailed both of them.

michael H.
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Everything was great. Don't change anything

cindy D.
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Customer did not leave a comment.

Anthony C.
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Customer did not leave a comment.

Constance W.
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Thomas B.
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I had nothing but problems with the app. The staff at Knorrs went above and beyond to get our reservation moving along.

RICHARD G.
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MTt was very courteous, friendly, and helpful through the process. Great customer service from him. 5 star!!

EDWARD D.
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The employee at the location was extremely nice, conscientious and helpful. He deserves 5 stars.

krishnakanth S.
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Customer did not leave a comment.

Amin A.
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Good 👍 best customer service

BRANDE W.
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Not charging people's card 122 for the hold.

Andrew R.
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Jess was very friendly and efficient. I highly recommend using this location.

Christian A.
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Was all good!

james H.
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I'm getting another uhaul from them in 10 days!!

JON E.
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Customer did not leave a comment.

JANICE H.
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Customer service was very helpful. Kuddos to Matt at Knorr's!!

Jim E.
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The gas gage didn't register correctly so if when the vehicle showed full on the gage it really wasn't.

Jakub M.
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Customer did not leave a comment.

Kenneth B.
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SHANNON S.
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Not sure but I think the brakes may need checked on the truck we rented. I wouldn't say they are bad but they went to the floor to stop. Overall the truck was great and served its purpose for our needs.

TUSHAR RANJAN N.
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Customer did not leave a comment.

Darlene D.
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The process from pick up to returning rental cargo van was perfect! Thank you for the great experience.

Dave D.
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Interaction with staff members for pickup and return was excellent!

Katherine G.
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Customer did not leave a comment.

tony C.
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Justin K.
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Why ask me online when I reserved truck to estimate how many local miles I'd be driving which I said 35....only to get to store to pick up in the morning and they say we automatically charge your card for 100 miles then give you back what you don't use..... so why ask on site and why charge 100 miles for local use???? I guessed 35 miles and it was 33 but held extra 70 dollars on card for nothing.... and the site asked me to approximate Should just say we will charge you 100 miles and not waste time figuring out an estimate!!! Thank you!

CHANDIRAN V.
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Customer did not leave a comment.

JOHN P.
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IMRANAHMAD S.
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Dan R.
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Great job

Robert B.
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Very friendly and thorough! In and out in a matter of minutes! Highly recommend!

Karina H.
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The manager was excellent!

mady L.
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In general for Uhaul—- probably would be good to make it clear/ post it that you have to be a certain height to drive the 15 foot trucks. The seat didn't move up nearly far enough and I could barely touch the pedals even sitting on the edge of the seat which made it very unsafe to drive, as I didn't have good control of the pedals trying to tip toe on them from too far away. I'm 5'3”...

Michael S.
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Customer did not leave a comment.

NOREEN H.
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They were so busy. Reserve your Uhaul ahead of time to guarantee availability.

RICHARD S.
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Great service and friendly

sarah G.
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Customer did not leave a comment.

Alan K.
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Joyce was very nice and very helpful. a great face for the u-haul name.

VINCE R.
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Stephen R.
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Customer did not leave a comment.

John W.
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Wonderful service! I would use this location again.

Christopher D.
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Customer did not leave a comment.

DEBRA R.
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Have someone dedicated to dealing with the truck rental. Took two or three times as long as it should have to check the truck out because of customers coming in buying cigarettes, paying for gas or buying candy. Every time that happened she would stop working with me I have to check them out. A bit frustrating since there must have been eight customers during my rental.

Joseph W.
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STEPHEN T.
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LAWRENCE G.
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Less paperwork lol

Kevin W.
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DIANE H.
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TRACY S.
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Nothing I can think of. The clerk at this location was fantastic, her customer service was on point. Such a nice pleasant women.

rich B.
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My questions were answered ahead of time. The day a came to pick up my U-Haul, the gentleman was very knowledgeable, courteous and efficient throughout the transaction. I was very happy.

John M.
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2 Very nice women working there

Robert F.
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Very polite and accommodating throughout the process.

Rob W.
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Customer did not leave a comment.

GRACEBIANCA R.
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irving G.
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nancy F.
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Everything exactly as promised. Friendly, fast service.

Bradley O.
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Nothing. I was in and out in 10minutes. The great part was returning the truck. It's a gas station so you can fill up the truck right there. The return took 5 minutes. Easy access to route 79 or 376

Robert N.
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KATHLEEN C.
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Douglas A.
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DAVID P.
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The van ran flawlessly and was brand new. Very good experience. Will use this location again for my next move.

Donald J.
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James B.
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Rachel H.
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The employees efficiently reviewed all information & got me set to go quickly.

Carla M.
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Customer did not leave a comment.

Patrick K.
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Totally satisfied. The woman who checked me in was very nice and friendly and efficient. It was a good experience and this was the third or fourth time renting from this location and I have never had a problem. They seem like good people. Pat Kimmel

Larry C.
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Customer did not leave a comment.

Kira A.
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Thomas K.
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Jessica was very pleasant to work with during the entire process

John C.
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dan L.
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DANIEL S.
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Adrianne G.
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James K.
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The employee, Joyce Tenney, aggressively approached me without a mask, in violation of PA law, and laughed a hacky, phlegmy laugh all over me. She broke the law, violated U-Haul's procedures, endangered my health and that of my family, and so far, nothing has been done about it. No one should ever use this service!!!!

Richard A.
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Customer did not leave a comment.

ANNE A.
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Things could not have gone smoother. The agent was efficient, friendly and helpful. The cargo van was clean and new--ran like a dream. I definitely will use U-Haul again, if the need arises. Thank you!

Larry C.
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great customer service

David K.
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Customer did not leave a comment.

Scott G.
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Alan M.
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SUSAN J.
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I was to pick up my rental at the Bridgeville location on Mon August 3rd. On Saturday August 1 at 5p I received a phone call notifying me I would have to pick up the truck at a different location and the truck I rented was not available but they had a larger truck I would need to rent. I drove to the Carnegie UHaul only to find out no parking was available. So I had to park in a public parking area and paid for parking. Very disappointing. So I questioned the UHaul representative about the UHaul guarantee and was told to talk w/the representative at the return center. Crystal at the return center said I need to have that conversation with the person where I initially rented it. Basically, I was getting the run around on both ends of the transaction & was not at all satisfied.

Jacobo R.
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Customer did not leave a comment.

Larry C.
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excellent staff, thanks

KRISTA D.
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They were very nice and helpful at Knorrs.

Frank S.
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Customer did not leave a comment.

Raymond M.
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Good customer service

Devin B.
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Rich M.
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Retrain everyone on basic uhaul policies.

Michelle P.
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No problems. If we had any questions, they were addressed quickly and efficiently.

Lisa M.
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Customer did not leave a comment.

Kathleen K.
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I am very satisfied with the service provided. This location is very accommodating.

Ryan M.
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Excellent, efficient person at the counter completing my order

Joshua C.
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The Uhaul we rented was FILTHY. My husband was the one who picked it up..if it was me I wouldn't have driven it off the lot. There was so much dirt and grime on the seats, steering wheel, consol, everywhere! Scary that during a pandemic your trucks aren't even getting wiped down after each use. I am appalled.

Thomas B.
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Customer did not leave a comment.

Anthony M.
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Completed all pre-check information online including my driver's license but still had to provide again inside. The employee didn't even attempt contactless delivery Inside of truck smelled awful.

Beatrice B.
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Customer did not leave a comment.

Larry C.
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Joyce is great with customer service! Thanks Joyce!!!

Sandro L.
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Customer did not leave a comment.

John K.
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Make sure the ashtrays are cleaned out.

TIMOTHY F.
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Very nice rental experience.

No reviews have been submitted for this location.

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