Jason very pleasant and helpful to customers
james h
Customer Reviews for Kokomoz Waynesboro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is an easy access and easily found. He was very accommodating and answered every question . I highly recommend their location.
sarah hThey were Great!! Had vehicle at front and was ready for me. Easy transaction. The gentleman that checked me out that afternoon was polite and very considerate!!! Thank you Kokomos!!!
Brenda IEverything was great. Easy breazzy process. Customer service rep was very helpful.
Augustine MThe employee on duty was very helpful. Easy access. (Clean & Inviting) Clean yes. Inviting…it’s a Vape/Head Shop. I don’t frequent those unless I’m forced to.
stephen lI got there and the truck I had paid for was not available. The clerk at the store was very pleasant but said he only had vans, and I had requested a 10ft truck. This is simply unacceptable. The Uhaul person I spoke with on the phone, said that this happens due to people sometimes returning trucks late. Yes, I believe that could be the case, but likely not here as there were no truck later that day or the next day or the day after..... Again, clerks at the store were pleasant, but Uhaul as a whole no way. I was about to book a state to state move with Uhaul pods in June but decided to go with a different company after this experience. What f Uhaul simply doesnt deliver my pods on time??? I cant take that risk. Do better.
Olga AThe ultimate drop off location ( KOKOMOZ) was excellent, the attendant was very helpful, my next rental will use this location. however i was turned away at 2900 west main my 1st drop off location, the attendant said he did not have space, although i saw at least 3 spaces. he was not helpful
Byron CHad to take it to this location because the designated location doesn't accept a 6 x 12 trailer.
James TEverything was excellent
Mark VWhy was I double charged for my rental?
JOHN BStaff was very helpful!
Calvin CVery friendly
Herman BN/A
Don MJason was great. I had some hiccups with my hitch set up, He was very patient with the hitch/ball changes i did to to adapt to 2" ball.
Richard TGreat service thank you !
Kevin RYou have really good guys at this U-Haul location. They are knowledgeable and friendly. Give them a raise!
Christopher DI deal mostly with a larger corporate site, but needed to pick up a truck from out of town. I had no specific experience with this location, but the number of reviews and feedback was promising... and ALL WARRANTED!! The location is convenient to the interstate, the equipment was well maintained and the staff was awesome to work with- even when I had a small issue (created by me) that needed addressed. Would definitely rent again if the need arises!
MICHAEL CGreat customer service! Friendly and efficient.
KATHY WWill and Jason are both very helpful polite and great to work with. I will continue to go to them and suggest them to anyone needing a rental.
Christopher Dvery accomodating of the weather potentially interfering my rental.
Everette Fnothing. no problems
Joseph HStaff very friendly and prepared for my pickup. Will rent again from them.
Michael HYes, I definitely gonna recommend it. The staff was friendly and nice.
BOUBACAR SThe Link for submitting photos of the equipment would not work with my I-phone. Fix or update the link for submitting links.
MORGAN RWe did a drop off on line. We did not see or speak with anyone at the drop off.
ROGER SThanks Big Willy/Kokomoz! Good truck good Uhaul service.
HAMED MNice Van. Thanks.
amanda wThere was a mistake on the contract, and I should have called in--but I didn't think it could be changed since I had left the lot...They said the gas was 7/8ths when in fact in was 5/8ths.
WILLIAM KBetter outside sinage
Sandra rGreat service and experience ! Will come back !
AMBER OExcellent service, great to work with
GEORGE OConvenient location, good pricing, right?Place right on time
GEORGE OExcellent customer service extremely friendly and a pleasure to work with
GEORGE OTire light was on. Associate checked the tire out and was fine.
james wNice Van! Thanks again.
jairesse sGreat location?Great customer service would highly recommend
GEORGE OPeople at this facility were very easy to work with.And very straightforward thanks
GEORGE ODidn't need to go inside, plenty of room for an easy drop off.
DAVID H