Nobody on site was trained. They were unable to process the rental. They had to call someone to come in and take care of it. I waited 20 minuets for that person to arrive.
RICHARD S
Customer Reviews for Kolar Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly & helpful. Made the process simple and quick:-)
THOMAS KVery pleased with the location and staff at Kolar Tire. The Manchester Ct manager should take lessons from this staff on customer service.
TANYA SNothing, continue to do what you did for me. Patience and information is essential and customers like me needed that coming from the rep
JAMES POnline drop off was easy
Larry WSuper fast service and friendly folks. Look forward to doing business with them again.
Larry WInside of the cab was dirty and the steering and alignment was off. The ramp wasn't pushed in all the way and I had to sweep the box out before loading.
Nicholas HThe check engine light was on in our vehicle but they let us take it anyway.
Cherie KDidn't know what to do with the truck. Said they haven't dealt with a uhaul in years!
SCOTT HI have to rent another U-Haul and I am using this same location for pick up.
tiffany cSure would be nice if you had cruise control on your trucks, but the truck was comfortable and ran fine. Thanks
LARRY GThey did not help me properly set up the tow dolly for my car. I went to the Uhaul Moving & Storage on Lyndale for help. The manager helped me and had awesome customer service.
Garrett TFriendly, informative, hassle free
Julie DVery polite and respectful young men thank you
david kKolar tire crew are the best. Very helpful, and made my experience with U-Haul wanting to come back and rent from them again.
Kevin HNothing the guys were great!
GREG SAs with the pick up point, U-Haul chose the most distant and inconvenient point for the drop off. The first employee I spoke to told me I would have to take the trailer to a different location, regardless of the fact U-Haul had emailed me to use that location. The boss agreed to let me drop the trailer there, as if he were doing me a favor. U-Haul called me several days later to ask where I dropped the trailer, as the drop point did not follow through.
Wayne SHave parking spots available.
Betsy KNo where to leave the key and were rude when I had to be drop it off the next morning
Elizabeth MThe main business is repair and tires, didn't seem to be neat and and organized.
Tim HNothing that I know.
LARRY M