Amazing service! Very friendly staff. Made the rental process very easy.
Aimee A
Customer Reviews for Kool Kats Auto Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle was VERY dirty both inside the cab and tuck bed. The dolly was not secured. It was loose and on the other side of where it should be mounted. It sounds like the engine needs to be serviced. Clearly they never inspected the truck when it was returned. Unless, they did and didn't care that the truck was filthy and items left unsecure. Which could cause damage to the truck when driving. When I picked up the truck, I was asked if (6) hours was enough time. "I said, it should be. Is it OK if we run a little longer because I'm not exactly sure how long it will take. The rep said "YES. No worries. We don't have any other reservations for today." (6) hours would have been 3:00. I received a phone call at approximately 3:20 asking when I was returning the truck because someone else was coming to pick it up at 3:30. (Why would an employee make a reservation without verifying the vehicle would be available) I was so upset. Now, we had to rush. I told him there was no way I would make it by then. He asked if I knew when I would be done. I said, I'm guessing I can have it there by 4:30. Now, in order to make this happen we had to unload the truck and leave our belongings on the street. I still had to put gas in so I mean we rushed!!!! It was very hot outside, 98 degrees. We should not have had to go through this. I made it at 4:24. The female rep came outside to inspect the truck as soon as I pulled in. I showed her the pictures I took before leaving with the vehicle. I showed how dirty the vehicle was left and about the dolly. She said oh wow they should have check ed it and it should have been cleaned. (I thought, that's it) I told her I got here as fast I could since you have another reservation at 4:30 It's still dirty. She said, oh the customer changed their mind because of the cost. I couldn't believe they didn't notify me so we would have had to hurry in the heat and leave our belongings on the curb. I was livid! I have rent many times and have never experience this type of customer service and driven a truck in such horrible condition. I will no long go to this location and I am concerned about going to any other contracted location. Your request for revie reads, "We are always looking to improve our service or give credit where credit is due. Please help us with a review of your recent experience." I believe I deserve a credit for the fees. I anticipate hearing from a representative. nine76anna @ yahoo.com
Anna RThe store stated I drove 421 miles, when I had only driven approximately 45-50 miles max. I have never experienced an issue with a uhaul representative before until this afternoon. I am beyond disgusted in this type of behavior from a company I haven been renting from for years.
Qwiad MThe guy was super rude. Went off on how we were 20 minutes late and that he was about to leave for the day, yet he was detailing a car. He then went off about that The girl that usually works the front went out to lunch, because we took to long. I would not recommend this location at all!!! I’ve had experience with Uhual and it has gone well, but this was the WORST experience ever.
Melissa VRalph was amazing and super accommodating
Kitana OThanks to the owner for staying late on Sunday afternoon.
Matt sAre you kidding? I got the WORST service, all the way around AND THROUGHOUT and was charged 3x the price!!! I am still in discussions to mitigate the circumstances THAT BEGAN AT THAT POOR REPRESENTATION OF A UHAUL outlet!!!! I am at the point of giving Penske ALL of my business from now on IT WAS THAT BAD!
Kathryn PRalph was very attentive and friendly. The vehicle was clean and in great condition. Really made moving seamless for me. Will definitely recommend to friends and family.
Kristopher MI had an original location that up front gave me the total cost with 20 miles but you guys called and said I would get it for 79 per mile but at the end cost me more I asked about gas and and was told it was included plus taxed on gas aw well. Only did 16 miles and paid almost 70 only had for 3hrs never again.
Marisa LVery Nice Customer Service
STEPHANIE MNo suggestions for improvement! The location was easy to find and the staff was super helpful!
Kerrie LPersonnel very professional/kind/knowledgeable
KARL OMuy buena.
Tomas FTruck window was very dirty, the inside cab appeared clean but the previous person left their hat in there, so obviously it hasn't been cleaned. It smelled like vomit while the air conditioning was on for about 20 min then finally the smell went away.
ALISHA MThe reps were as helpful and nice as they could be but lacked experience. I was there for 30 minutes because they could complete the online check out. They had to call someone to help them.
Jacqueline R