Rita was great and helped me figure out how to drop it off after hours, so I didn't have to take work time off. :-)AMY D.
Customer Reviews for Koontz Inc
(U-Haul Neighborhood Dealer)
Gladwin, MI 48624
(1 Mile South of M-61)
Services at this Location:
- Mon-Tue: 10 am - 4 pm
- Wed: Closed
- Thur-Fri: 10 am - 4 pm
- Sat-Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JULIE MARIE M.
Customer did not leave a comment.theresa B.
Customer did not leave a comment.daniel S.
Customer did not leave a comment.JAMES K.
Nothing to do with the location but the 24/7 pick up takes a long time to do. Even with do the check in early it still took almost an hour to get the truck.Christina B.
Customer did not leave a comment.BRENT CHARLES R.
Zero stars for uhaul app. Rita the owner gets all the credit. She had to come out and help because uhaul automated system doesnt work. You should have gas in the trucks, its just polite.Travis S.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.GERALD LEON B.
Customer did not leave a comment.GLORIA MAY G.
I was guaranteed a 26' truck on Wednesday December 30 for Monday January 4 but I was called Monday January 4 morning and told that there was no 26' truck at this location and she could try to get one at another location that was 40 minutes and 35 miles away. We were issued a 20' truck. It had no hand truck in it which was disappointing. The lady told me initially that they are a drop off location only but when I got the email guaranteeing the 26' truck, I expected that's what we would get. Sorely disappointed.chris R.
The owner was very nice and super helpful.MARK FREDERICK R.
Customer did not leave a comment.NICHOLAS K.
Abosolutely the best service and equipment I have received in a long time. I will rent again. Thank you so much.vicky T.
The owners and location were fantastic. The process and requirements from Uhaul were very difficult and slowed down our process significantly picking up and returning the truck. I will not be renting a Uhaul through the 24 hour pickup process again.Chris P.
Rita is very nice & friendly.DAVID WALTER T.
Great Service!JOESPH K.
Customer did not leave a comment.john D.
Customer did not leave a comment.Martha B.
The Koontz Rental always takes care of our rental needs. Excellent customer service:)Jodie K.
Customer did not leave a comment.cheryl Z.
The lady at the Gladwin facility was very helpful. She explained the drop off process to me in great detail. Great experience all the way around. It's my second time using your service in the last 18 months and I will do so again in the future.DAREN CRAIG K.
Customer did not leave a comment.Kenneth C.
Great customer service!!Todd W.
Customer did not leave a comment.sean E.
Rita was great. Made my experience easy and fast.Martin M.
Customer did not leave a comment.Carl C.
Improve your Mobile App! I have problems picking up my truck using the app each and every time. This time, it took me over 30 mins to get the app to finally recognize my order and let me check out the truck. Very disappointing, especially since I rent often. Likely will just go back to renting over the counter.Adam B.
Customer did not leave a comment.LOU JOSEPH K.
Customer did not leave a comment.John G.
Customer did not leave a comment.Keith L.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.brandon D.
Customer did not leave a comment.KIMBERLY JEAN A.
Customer did not leave a comment.julie M.
Customer did not leave a comment.carol L.
Customer did not leave a comment.jeffery S.
Customer did not leave a comment.Tyler P.
This dealer is down the road a block!RODNEY K.
Check the wiring harnesses prior to attaching them to customer vehicles. Due to a short in the wiring harness it blew a fuse in my vehicle. Your uhaul service came out and fixed it but it was still am inconvenient wait for something that should have been manged prior to us obtaining the trailer.Richard L.
Customer did not leave a comment.Danaann L.
Very accomodating and polite. Very good service in these erratic times.SUZANNE H.
Customer did not leave a comment.terry H.
Customer did not leave a comment.PEGGY ANN N.
The lady was very nice and accommodating to our needs.James H.
When i dropped off the trailer the web site would not allow me to take the pictures that was requested to prove I dropped the trailer off . There was no personnel on site to speak with , not good for businessCharles B.
Nothing. Rita was a pleasure to work with.Garry F.
Rita is just a terrific lady helped me out alotTIM R.
Customer did not leave a comment.Joe B.
Very nice to do business with themJoseph S.
I think the restraints you put on your U-haul businesses due to the Coronavirus are a tad extreme. Business should go back to what it was pre-COVID-19 days or at least in areas where science and statistics say it's o.k. in this area. The America. People are human beings not Sheep. Stop trying to control my life. Our sales rep. Rita was excellent.jeffery M.
Customer did not leave a comment.Michaeljoseph W.
Give the inside box dimensions of all your trucks and trsilersjennifer W.
The lady that runs this company is reader she is an amazing wonderful human Lady .Tiymesha M.
The owner was great! We needed to pick up our truck on Memorial Day. After half an hour with the tech support person who had no idea how to fix the location problem the app was having, we called the number on the window of the building. She helped us get our truck and we were on the road in no time. Big thank you to her.James D.
The rental owner was very helpfulJEROME S.
Customer did not leave a comment.Kenneth Y.
Customer did not leave a comment.joseph B.
Your 24/7 check in sucks! or it could be the person on the end of the phone. I had to call to get help because app was not working right, on hold for 20- 30 minutes each time I called. They told me pictures blurry, had to retake and resend. I was to pick up truck at 9:30 AM and didn't get until after 1:00 PM, which caused us to have to rent truck for another day. This was the worst move I have ever experienced, and must say I would not recommend your 24/7 service to anyone. We are disabled seniors and money is tight, we were put in a bad situation having to pay extra for this move. Not Happy with UHaul at all...Janice GillissJanice G.
Customer did not leave a comment.STEPHEN M.
The truck was very clean and in excellent shape. They are professional, knowledgeable, and courteous. I would highly recommend renting a U-haul truck from Koontz Inc in Gladwin, Michigan.don K.
Rita went out of her way to make sure I had everything I needed. Great experience. ThanksConnie G.
Really awesome place.very nice lady was very helpful. More U haul dealers need to be like this one..10 stars all the way..u haul needs to send other dealers to learn from her.great customer service.THOMAS W.
Customer did not leave a comment.Monte P.
Everything was great !!Robin B.
Snow on back making door hard to access.Lee P.
super lady walked us through every we needed to know about the truck and the inspection of the truck would rent from them againvirginia L.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Frank K.
Great bargain and awesome service. Very friendly and helpful with entire process.GREG S.
Very friendly.Richard M M.
Very very disappointed in u haul . Customer service does not answer any questions will just give you the runaround when you call your put on hold for 15 to 20 minutes and still do not get any answersgregory C.
Very FriendlyMICHAEL P.
Customer did not leave a comment.Raymondkeith R.
Customer did not leave a comment.verna T.
no issues, Friendly, helpful personnel.Robert O.
Customer did not leave a comment.William G.
I would definitely recommend to everyone to take pictures and documents all transaction. I was excused/charged using more gas than I did and that I didn't replace it, which I did.Lorie L.
Customer did not leave a comment.john B.
Customer did not leave a comment.Alayna A.
Customer did not leave a comment.Markallen C.
Customer did not leave a comment.jennifer B.
Customer did not leave a comment.MATTHEW H.
The computer was very slow otherwise everything was greatLARRY S.
Customer did not leave a comment.Alayna A.
Customer did not leave a comment.William G.
This location is EXCELLENT and would suggest them to others.Kelly B.
Rita was very sweet and efficient. Service was awesometommy B.
They were greatJohn C.
Koontz Inc was closed when I dropped off the trailer so I cannot comment or rate this location.Robert O.
Customer did not leave a comment.jim S.
Customer did not leave a comment.Mark W.
Drop off was quick and easy. Rita was amazing to work with. Highly recommend.Bob M.
The uhaul signature machine working. That would be a grand thing. Other than that a superb location. Excellent service also!!!!!!!!!!Michele S.
Customer did not leave a comment.Billy T.
The exterior of the building was up kept but upon entering the office, it was just a cramped room with a desk and chair to sit at and gave the appearance of clutter overall. The Uhaul in Windsor was a showroom by comparisonRenald H.
We've utilized Koontz Inc several times and have always been pleased with the friendly, efficient service.James M.
Customer did not leave a comment.john C.