Customer Reviews for Koontz Inc
(U-Haul Neighborhood Dealer)

606 reviews

625 S M 18   Gladwin, MI 48624
(1 Mile South of M-61)

(989) 426-9136

Location Hours

  • Mon-Tue: 10 am - 4 pm
  • Wed: Closed
  • Thur-Fri: 10 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/7/2022: 10:00 am - 1:00 pm
  • 10/8/2022: Closed

Services at this Location:

Contact Us

(989) 426-9136

625 S M 18
Gladwin, MI 48624
(1 Mile South of M-61)

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 4 pm
  • Wed: Closed
  • Thur-Fri: 10 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/7/2022: 10:00 am - 1:00 pm
  • 10/8/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Rita is always great!

RICHARD C. 
Rating:
5.0

Drop off key box seemed to be open or broken. Had to use key pickup lockbox for drop off

John W. 
Rating:
5.0

Everything was perfect, saleslady was as kind friendly and as helpful as could be. Everything was very clean, nice and well explained!

JAY H. 
Rating:
4.0

Didnt know till I loaded the car on the dolly that the one ratchet was very stiff had to tighten the strap down over than that everything was ok

Gerald G. 
Rating:
3.0

Customer did not leave a comment.

JEFF B. 
Rating:
5.0

Customer did not leave a comment.

GERALD R. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
3.0

Limited hours.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

Danny J. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

NOTHING…MY MOVE WAS AWESOME

mary M. 
Rating:
5.0

This site was great! My only complaint, and I'm sure it isn't the fault of the site manager, was all the texts and emails. Good grief!

Larry A. 
Rating:
5.0

Rita was great! I hugged her for being so welcoming and helpful!

Leslie H. 
Rating:
5.0

The agent at Koontz was very courteous and helpful cudos to her

gary R. 
Rating:
4.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
2.0

Inspect your trailers for leaks!

Connie H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

This is the best Uhaul location I have ever been to. The owner is fantastic. She is very helpful and very friendly. I definitely recommend this location.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

todd G. 
Rating:
5.0

Customer did not leave a comment.

todd G. 
Rating:
5.0

The lady running the location was very helpful in every way including hooking up the dolly to the pick up truck.

charles M. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

Very Easy transaction, staff was excellent.

David C. 
Rating:
5.0

The owner is very personable and made the return process so easy. I definitely recommend this location.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

TAMMY R. 
Rating:
5.0

Very professional and nice.

Patrick O. 
Rating:
5.0

Very nice people

ANDREW JAMES S. 
Rating:
5.0

Trailer was very good, Worked 100 percent.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD LYLE M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

I can't honestly imagine how this rental experience could be improved. From reservation to drop off was simple, efficient, and everyone was friendly and helpful.

DAVID BURTON W. 
Rating:
5.0

Customer did not leave a comment.

MARTIN GERARD L. 
Rating:
5.0

Customer did not leave a comment.

DALE M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

The worker was the best I only had the trailer a day and my girl had to work the following morning I had no choice but to call that night and leave a message regarding what I was doing. I got a voice mail from her saying everything was fine she was checking the trailer in and if she had any questions she'd call me back. She was more then professional and completely understanding at the fact my girl had to keep her schedule. I will totally be back again when I need another trailer.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

JOHN EUGENE K. 
Rating:
5.0

Did greatp

DOUGLAS EDWARD Z. 
Rating:
5.0

They made the rental process easy.

Marc B. 
Rating:
5.0

Rita was great

MICHAEL LEE K. 
Rating:
5.0

Rita was great. Very helpful when I needed to extend my time.

David W. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Rita was AMAZING for our pickup. So nice, funny, accommodating and helpful. Like I want to go back and visit her.

Grahm W. 
Rating:
4.0

They suggested I can pickup on Thursday instead of Friday morning at no additional charge and get 8 days rental. Got charged an extra day since I brought back on Saturday.

David P. 
Rating:
5.0

Very friendly

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

EDNA G. 
Rating:
5.0

Outstanding customer service. Terry and Rita are the best. Thank you!

STEVEN RAY R. 
Rating:
5.0

More options for trailers

DALE DONALD B. 
Rating:
5.0

Customer did not leave a comment.

DEANE MARIE C. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE LEE R. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
5.0

Everything went well. Big thumbs up to Rita, she makes you feel like finding another reason to rent something.

GARY DEAN B. 
Rating:
5.0

Customer did not leave a comment.

JAMES RICHARD F. 
Rating:
5.0

Service was excellent!!

SHERRY MARIE G. 
Rating:
5.0

I can think of nothing, outstanding service!

KERNIE G. 
Rating:
5.0

Customer did not leave a comment.

Charlene M. 
Rating:
5.0

Customer did not leave a comment.

IOAN F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY SCOTT R. 
Rating:
5.0

Nothing that I can think of.

NANCY KAY D. 
Rating:
5.0

Improve your app! I will never use it again!

Joe J. 
Rating:
5.0

You could NOT improve my experience I had at pick up. The woman was caring and concerned. She helped me in a crisis when I didn't think anyone else would. 10 stars to the Uhaul team in Gladwin

NOEL B. 
Rating:
3.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

JAMES FRANKLIN H. 
Rating:
5.0

Rita was terrific. She really helped make my experience better after a significant failure in communication from the scheduling department.

JASEN SCOTT H. 
Rating:
3.0

everything worked out fine

JOSEPH STEVEN K. 
Rating:
5.0

Clean truck, friendly service and good rates.

DONALD CLAYTON S. 
Rating:
1.0

Scam. Got charged fir bullshit things. Never use uhaul or recommend them again.

JOSEPH THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS FRANCIS A. 
Rating:
5.0

This entire situation of me renting a truck from you guys was a complete and udder fiasco on your end. My experience before I showed up to the gladwin location was absolutely the worst customer service I've ever had and service in general. I showed up last Friday 7-23-21 to your mt pleasant location to reserve a truck for the following morning via online. Everything worked out and it reserved a truck for the following morning 7-24-21 at 8am at that location. So with that reservation I had begun to plan my move for the next day with people. The next day I show up there and get on my phone to get things ready for me to pick up the reserved truck. Well it turns out there was a “flaw” in the system and the truck wasn't actually reserved. So the people on the phone kept telling my they understood what I was going through and that they'll give me 50$ for my time and send me to gladwin. Which was out of my way and that 50$ that was given was going to go into the difference for going to gladwin. I had to change and cancel plans because of this “flaw” well, if it wasn't for RITA at the gladwin location reassuring me and being respectful I would've taken my business elsewhere and told everyone else to as well. I'm still disgruntled from your flaw and would like compensation for the time gone and emotional instability it caused me. Very disappointed with your service and still pissed.

COREY JAMES F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY FRANCIS T. 
Rating:
5.0

Customer did not leave a comment.

SHARON JANICE S. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN CRAIG M. 
Rating:
5.0

Rita was awesome. Made a very difficult and frustrating reservation process better and workable for us.

KATHRYN LEE L. 
Rating:
5.0

Customer did not leave a comment.

JESSICA LEE L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ANTON P. 
Rating:
5.0

Customer did not leave a comment.

STANLEY LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

edward L. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL P. 
Rating:
5.0

Rita was very helpful with phone followup and getting me on my way.

DAVID EDWARD B. 
Rating:
5.0

The best experience I ever had in renting. Rita was wonderful, give that girl a raise.

JOHN MICHAEL M. 
Rating:
5.0

We ran into a severe rainstorm and some water ended up getting into the closed trailer somehow. Maybe a periodic seam check could be done to avoid this problem.

HAROLD EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WAYNE A. 
Rating:
5.0

There needs to be no improvements.. she was so helpful and was so patient with us and we changed our order three times. She had two guys that loaded the truck and they were super..and knew how to do it. Between her and the guys that loaded truck it made our move a little better.

HOVIE CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

Xun L. 
Rating:
5.0

dropped off after hours

JOSEPH O. 
No reviews have been submitted for this location.

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