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Thomas K.
Customer Reviews for Koontz Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
NOTHING…MY MOVE WAS AWESOME
mary M.This site was great! My only complaint, and I'm sure it isn't the fault of the site manager, was all the texts and emails. Good grief!
Larry A.Rita was great! I hugged her for being so welcoming and helpful!
Leslie H.The agent at Koontz was very courteous and helpful cudos to her
gary R.Inspect your trailers for leaks!
Connie H.This is the best Uhaul location I have ever been to. The owner is fantastic. She is very helpful and very friendly. I definitely recommend this location.
Robert O.The lady running the location was very helpful in every way including hooking up the dolly to the pick up truck.
charles M.Very Easy transaction, staff was excellent.
David C.The owner is very personable and made the return process so easy. I definitely recommend this location.
Robert O.Very professional and nice.
Patrick O.Very nice people
ANDREW JAMES S.Trailer was very good, Worked 100 percent.
WILLIAM S.I can't honestly imagine how this rental experience could be improved. From reservation to drop off was simple, efficient, and everyone was friendly and helpful.
DAVID BURTON W.The worker was the best I only had the trailer a day and my girl had to work the following morning I had no choice but to call that night and leave a message regarding what I was doing. I got a voice mail from her saying everything was fine she was checking the trailer in and if she had any questions she'd call me back. She was more then professional and completely understanding at the fact my girl had to keep her schedule. I will totally be back again when I need another trailer.
JAMES S.Did greatp
DOUGLAS EDWARD Z.They made the rental process easy.
Marc B.Rita was great
MICHAEL LEE K.Rita was great. Very helpful when I needed to extend my time.
David W.Rita was AMAZING for our pickup. So nice, funny, accommodating and helpful. Like I want to go back and visit her.
Grahm W.They suggested I can pickup on Thursday instead of Friday morning at no additional charge and get 8 days rental. Got charged an extra day since I brought back on Saturday.
David P.Very friendly
Patrick O.Outstanding customer service. Terry and Rita are the best. Thank you!
STEVEN RAY R.More options for trailers
DALE DONALD B.Everything went well. Big thumbs up to Rita, she makes you feel like finding another reason to rent something.
GARY DEAN B.Service was excellent!!
SHERRY MARIE G.I can think of nothing, outstanding service!
KERNIE G.Nothing that I can think of.
NANCY KAY D.Improve your app! I will never use it again!
Joe J.You could NOT improve my experience I had at pick up. The woman was caring and concerned. She helped me in a crisis when I didn't think anyone else would. 10 stars to the Uhaul team in Gladwin
NOEL B.Rita was terrific. She really helped make my experience better after a significant failure in communication from the scheduling department.
JASEN SCOTT H.everything worked out fine
JOSEPH STEVEN K.Clean truck, friendly service and good rates.
DONALD CLAYTON S.Scam. Got charged fir bullshit things. Never use uhaul or recommend them again.
JOSEPH THOMAS L.This entire situation of me renting a truck from you guys was a complete and udder fiasco on your end. My experience before I showed up to the gladwin location was absolutely the worst customer service I've ever had and service in general. I showed up last Friday 7-23-21 to your mt pleasant location to reserve a truck for the following morning via online. Everything worked out and it reserved a truck for the following morning 7-24-21 at 8am at that location. So with that reservation I had begun to plan my move for the next day with people. The next day I show up there and get on my phone to get things ready for me to pick up the reserved truck. Well it turns out there was a “flaw†in the system and the truck wasn't actually reserved. So the people on the phone kept telling my they understood what I was going through and that they'll give me 50$ for my time and send me to gladwin. Which was out of my way and that 50$ that was given was going to go into the difference for going to gladwin. I had to change and cancel plans because of this “flaw†well, if it wasn't for RITA at the gladwin location reassuring me and being respectful I would've taken my business elsewhere and told everyone else to as well. I'm still disgruntled from your flaw and would like compensation for the time gone and emotional instability it caused me. Very disappointed with your service and still pissed.
COREY JAMES F.Rita was awesome. Made a very difficult and frustrating reservation process better and workable for us.
KATHRYN LEE L.Rita was very helpful with phone followup and getting me on my way.
DAVID EDWARD B.The best experience I ever had in renting. Rita was wonderful, give that girl a raise.
JOHN MICHAEL M.We ran into a severe rainstorm and some water ended up getting into the closed trailer somehow. Maybe a periodic seam check could be done to avoid this problem.
HAROLD EDWARD S.There needs to be no improvements.. she was so helpful and was so patient with us and we changed our order three times. She had two guys that loaded the truck and they were super..and knew how to do it. Between her and the guys that loaded truck it made our move a little better.
HOVIE CURTIS L.dropped off after hours
JOSEPH O.Agent in Gladwin is outstanding. Extremely pleasant and helpful. I have dealt with them previously and would not hesitate to do so again. Well-run site.
GARY LEE O.I dropped it off a day early but haven't gotten any confirmation of them receiving it so thats annoying.
Philip V.Not a thing. The lady in Gladwin really helped A LOT. So did Wendy in Elk Rapids. Both women went out of their way to make my rental a pleasant and easy transaction. Kudos to you all. Thank you so much.
JAMES WAYNE W.Nothing at this location.
randy R.I would use U Haul again best of all I used the 5 by 8 trailer and I could get my queen size bed and mattress and box spring in this trailer and I was very happy.
sueie M.