The app is a pain in the but to use especially in areas that don't have good service. Pluse i was not told about having to pay mileage when I called to get an extra day!
curtis u
Customer Reviews for Koontz Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything left up to the renter, no employees on site or locally available. I was assisted by a lady in Phoenix, Arizona on the phone. If I didn't have a cell phone I could not have rented the truck. The truck was good, ran and performed well. Much easier rental return. Thanks
Stan SLocation is great and Rita is great but the app for picking up vehicles is terrible.
JAMIE LEverything was great
WILLIAM FClearer phone comunicativo Mor details for how to get through the process of rental before customer it’s “on “ site . Lack of signaling on the premises to clearify parking arrangements and where to drive and not to drive to (separate family home). Premesis
Donn PRita was the kindest lady.
erika rRita is an excellent person to work with. I would recommend her more.
Dale BEverything was clean, your location easy to get in and out of great location especially if you live there or close by and need a u-haul. Friendly service and willing to help with your u-haul needs. Equipment works great and the pickup process was so easy to navigate on the a weekend as well. Thank You very much for your assistance to make my moving experience a good one..
LINDA FIt’s was night so Nobody was around, better that way because then I’m not bothered. I wanted to do my pick up in Gladwin but they were closed all week or something so I couldn’t get the truck so that’s why I went to Clare, way out of my way ending up having to be charged more than I wanted…. I arranged for it over two weeks ahead of time and I never received a call when I was told for verification. I ended up having to go to Claire for the truck spending way more money than what I had to…
Dakota FUhaul was “clean” but dripping wet from the ceiling to the walls and floor. Had to use cardboard on the floor to keep our boxes from getting wet.
Kyle SShe was very helpful and processed the paperwork fast and efficient. I will definitely use them again.
Mark RThe agent was excellent. She was so helpful and gracious it was a wonderful experience. I can't thank her enough. Also the agent that called the day before our pick up was excellent as well. The agent at drop off was nice as well.
don gNothing!!! 👍🏼
Neil YOutstanding service! Truly appreciated Rita’s kindness and positive attitude. Very helpful seamless check in/out process. Thank you!
John RWhen we returned the vehicle it did not appear they were open, so we used the Key drop box.
Diana TRita is very knowledgeable and a kind person
robert sThe owner was friendly and very helpful,
JAY HNeed to be open earlier because using the app to drop off truck was very confusing & was very hard to do
Katrina BVery friendly staff and very accommodating
habitat rReally nice people that run the office.
jamie sCouldn't have been better. Rita is very helpful. The value of the rental was excellent.
GERALD KThought a dolly would be included with a large truck
Margaret SUsed drop off feature on website. Location was closed on weekends.
Matt RFantastic personelle she was absolutely amazing all around.
anthony wGreT customer service and very helpful
April KNo one available, after hours return.
JOHN Bnothing
Dennis VThere was a negligence at this location of checking the necessary winter fluids before equipment is available for rental I rented a truck from this location I drove it to Alabama and for 18 hours through the huge Christmas blizzard called "winter storm Elliott" (-30° 60 mile per hour winds heavy snow and ice) without windshield fluid The accumulation of ice snow and highway grime on the windshield obscuring the view out causing the aleady treacherous driving conditions to become even more treacherous This was scary and dangerous situation I hope this never happens to anyone else it was such a major amount of distress
nancy bVery accommodating and truthful. No surprises and a very moving venture! Good dealer!
benjamin aThe phone system is questionable..
William BEverything was easy and painless
William CRita was great!
JAMES SRita was very nice and helpful. She really cares about her customers. I was also able to self-checkin with no problems.
Gerald FTalk to the manager about dropping off the truck and she was very helpful.
shanee lNo worries...everything was great
Ruth AWhen I pick the truck up it wasn’t clean but it wasn’t dirty. I drove the truck to my destinations and unloaded. I was then build a $25 cleaning fee. The truck was the same as when I picked it up.
CRAIG K?
Bobby TCustomer service was excellent
Ruth ARita is always great!
RICHARD CDrop off key box seemed to be open or broken. Had to use key pickup lockbox for drop off
John WEverything was perfect, saleslady was as kind friendly and as helpful as could be. Everything was very clean, nice and well explained!
JAY HDidnt know till I loaded the car on the dolly that the one ratchet was very stiff had to tighten the strap down over than that everything was ok
Gerald GLimited hours.
Richard MNOTHING…MY MOVE WAS AWESOME
mary mThis site was great! My only complaint, and I’m sure it isn’t the fault of the site manager, was all the texts and emails. Good grief!
Larry ARita was great! I hugged her for being so welcoming and helpful!
Leslie HThe agent at Koontz was very courteous and helpful cudos to her
gary rInspect your trailers for leaks!
Connie HThis is the best Uhaul location I have ever been to. The owner is fantastic. She is very helpful and very friendly. I definitely recommend this location.
Robert OThe lady running the location was very helpful in every way including hooking up the dolly to the pick up truck.
charles m