Customer Reviews for KP Management
(U-Haul Neighborhood Dealer)

1020 reviews

1601 W 1St St   Gillette, WY 82716

(307) 682-4257

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 682-4257

1601 W 1St St
Gillette, WY 82716

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Very polite and very nice

Frank M. 
Rating:
5.0

This location went above and beyond to help me and my family. Thank you!!!

ALICIA W. 
Rating:
3.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Customer did not leave a comment.

GERALD E. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS MAX B. 
Rating:
5.0

Great service on a busy weekend! Truck's transmission was a bit klunky and I worried a lot (it seemed to have trouble shifting out of low on the downhill), but it made it back to the lot a-okay.

KATHLEEN J. 
Rating:
5.0

Customer did not leave a comment.

KC COLIN C. 
Rating:
4.0

Customer did not leave a comment.

CAROL ANN W. 
Rating:
5.0

They were concerned and informative

ARTHUR R. 
Rating:
5.0

The people at this location are great with service that is great as well.

Lyle A. 
Rating:
5.0

Great customer service, good place to do business

Timothy D.  |  Overall Experience 
Rating:
5.0

Great customer service.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

KATIE LOUELLA P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOHN F. 
Rating:
4.0

Customer did not leave a comment.

EDWARD V. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

katie P. 
Rating:
4.0

The uhual ran out of oil on our trip and we got the oldest uhual they still have in existence. We had to drive 1,500 miles and about 3 hours from our destination we started having major issues with the engine.

JENNIFER T. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

JAMES RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JAMES M. 
Rating:
5.0

Customer did not leave a comment.

TONYA T. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL FARON S. 
Rating:
5.0

Always friendly and easy to use.

SARAH MARIE P. 
Rating:
5.0

Customer did not leave a comment.

Bailee H. 
Rating:
5.0

U haul should keep their word. If they tell me I have a certain amount of time they shouldn't charge me for the time they've promised me!!

Rachelle Lynn F. 
Rating:
5.0

Everything was good

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

DENNIS WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Shirley H. 
Rating:
4.0

Have one way 2 bike trailers

Dave H. 
Rating:
4.0

Make any and all bike/utility trailer one way towing

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Nothing that I can think of. Great location, great customer service and great product.

Alan Edward S. 
Rating:
5.0

All good

Dan H. 
Rating:
5.0

The fuel gauge would show full then empty. It did it a few times

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Tamela Ulila S. 
Rating:
5.0

The windshield needs replaced, it's pitted and hard to see at night, the headlights we had to use on bright and they were dim at best there is something wrong with the brake system and it wandered all over the road. You really need to mechanically look at these machines before you put them back out on the road.

Rosey B. 
Rating:
5.0

I was glad she was available to fill out paperwork as online process seemed excruciating

Tammi H. 
Rating:
4.0

Brakes needed to be checked

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
3.0

Nobody at the Gillette location. We were told to drop it off

Dorothy Jean S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Christopher Z. 
Rating:
5.0

Customer did not leave a comment.

Don V. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Weldon D. 
Rating:
5.0

Customer did not leave a comment.

ROXANN Y. 
Rating:
5.0

We love this store, and the woman who runs it. We rent from her often.

Jeffery Paul C. 
Rating:
5.0

Excellent service. Friendly and courteous.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

The Uhaul employee at this office was very helpful and friendly I highly recommend this location!😁

David Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Timothy Gay W. 
Rating:
5.0

Customer did not leave a comment.

Summer C. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Teddric W. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Gina P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Adan A. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

All was good

Jenny Cherie R. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Austin W. 
Rating:
5.0

Very friendly and efficient.

Cam E. 
Rating:
4.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

The Gillette locations have been so helpful to me on several occasions! I greatly appreciate it !

Alex J. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

KP has always provided excellent service, and are very friendly and helpful.

Jason H. 
Rating:
5.0

Great customer service

matt W. 
Rating:
5.0

Service was very professional and personal concerns were anticipated in advance. Really enjoyed driving the big truck as it was new and had plenty of power. I enjoyed my move!

Bob R. 
Rating:
5.0

Customer did not leave a comment.

Stacy F. 
Rating:
5.0

She was very fast, polite & pleasant to deal with

Helen H. 
Rating:
5.0

Nothing it was amazing lady very friendly and nice above and beyond helpful

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
5.0

Service and equipment was great.

Timothy Edward B. 
Rating:
5.0

None

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

KAYLA E. 
Rating:
5.0

Customer did not leave a comment.

Jorge B. 
Rating:
5.0

Customer did not leave a comment.

Janelle Marie M. 
Rating:
5.0

Very friendly staff. Not a ding on this location but uhaul itself, if you offer 24 hour drop off don't charge for it. I understand that it may take some labor to move the equipment to where it needs to be, but if I drop off during business hours they same labor is used to unhitch or park the equipment. Overall, disappointed in uhaul for this policy, and I did not use 24 hour drop off due to extra charges. KP management is fantastic though!

Matt B. 
Rating:
5.0

Customer did not leave a comment.

John James B. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Great service

Jennifer Z. 
Rating:
4.0

Customer did not leave a comment.

Grover S. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Edie R. 
Rating:
5.0

Customer did not leave a comment.

JOE T. 
Rating:
5.0

Needed to pick up truck a day early and there was no hesitation on the store side to help out and allow it

Suzanne D. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

Thanks Kris!

ANNE R.  |  Overall Experience 
No reviews have been submitted for this location.

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