They didn't have the size truck I wanted to rent for a couple of hour and gave me the next size. There was No price brake. The person behind the desk was new, and seemed a bit lost. He had issues with the system also. He was trying and did have me in a truck quickly after he was off the phone helping another customer. That being said, I believe I was over charged. There was no recommendations for another Uhaul location who might have the correct size or discount 🤔. I use U Haul from time to time for a truck when needed. Thank you for offering service in Neenah Wisconsin.
patti s
Customer Reviews for Krueger True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is great and is usually who we use. Limited availability of larger trucks but has always been a good truck with no mechanical issues
Troy GThis end of the transaction went flawlessly as well. Jim got us through the drop off procedure quickly
William FHonestly Kruegers true value always make this the easiest and best way to do this. It's pretty affordable, is so easy to navigate and use, SUPER quick , and every staff member I have worked with has been knowledgeable and all in all I can't think of a way to improve, 10/10 service!!
dakota hHave the furniture pads that were ordered in the truck. Unfortunately I lost about 1 hour of my time and 2 others that were helping me move due to not having these in the truck like they should have been. I am sure it was just an over sight on someone's part but it was very frustrating and I was extremely disappointed as well.
Scott TPerson checking me in was very friendly and helpful. Very smooth transaction.
Scott HClean up the floorboards and make sure it’s got a full tank of fuel. The vehicle had less than 3/4 of a tank of fuel. The floorboards were dirty. There was crumbs from something all over in the cupholders it needed some maintenance.
arther nConvenient.
John HEverything went well, from check-in through return. Kruegers always has what I need. They are very helpful and professional
Frank SPerfection Movers were also great!
Aaron GThe back door was frozen shut, we were able to open it after a couple of tries
LUIS HDid not tell us about the cash deposit over the phone and when I gave my card it didn't work. Had to make reservation online while in store
Shauna WThe truck ran very poorly, likely needs a tune up. Luckily, I was only driving in town.
ANNE WGreat customer service
Alexander Dgreat guy great hardware store great rental love it I am a regular renter need rentals yearly thank you uhaul
ROBERT VNone at this time.
Dale WAlways great customer service!
Roy FI had issues with the trailer leaking and the lights flickering from NC to Wisc and the gentleman was helpful and issued me a small refund just for my troubles. They always go above and beyond here.
Andy SGreat
John PFix your website. I tried for 45 minutes to check out the truck on it. I had to wait for the store to open to get the truck. Waisted more than 90 minutes while people were waiting for me to get it so they could start loading it. Very bad corporate online experience.
Gary TConsider back up cameras in trucks. I'm old school, so I did fine with mirrors, but with newer cars all having rear facing cameras in them, it would be especially useful in a truck like this.
Karen MUsed many times
John PService was top notch. Vehicle perfect for my need. Price fair. Thank you!!!
AARON FThe truck was dirty. The dolly was disconnected before i drove it. Uhaul over charged me for no reason
Dakota RKeep up the good work 💪
lenny rI was one hour past on my return time and was still charged for an additional day. You should consider changing this policy and prorate the rental charges by hour or half day.
arnie kExcellent experience with this rental location specifically.
Tyler BFather and Son at this spot are awesome
John FExcellent job thanks
lenny rGreat service! The owner of Krueger's came out and gave me a hand getting the U-Haul back into a parking spot!
Lorenzo PThere was no gas in the Uhaul at pick up. There were blankets and a dolly left in the Uhaul from the previous rental. I think I was charged way more than advertised.
Jessica TOur truck was not there we had to use a smaller truck that was not inspected prior to taking it next from another returning client.
Sue LWiring harness apparently was dragged prior to me picking up. Hardware store supplied proper parts and i fixed w new cord
KENYON HTrailer running lights did not work. When I asked the agent he said don't worry about it, the brake lights worked. I find this disregard for safety troubling.
Russell Minside was dirty and the prior person did not fix blankets in back
Stacey KOverall went good. Pick up location was great to work with. Only problem was that original truck had engine light on. It ran but without knowing why it was on, preferred not to use. They did have another 20 foot truck to use so it just delayed my departure. No break-downs and side mirrors were easy to use. The air conditioning worked well as it was a very hot day. Very impressed with pick up location selection and ease of parking.
Richard RNothing. Nice experience.
JEFF SYour self truck share serve app was complete useless. This delayed my project by 90 minutes waiting for store to open. The staff in the store was lovely, so no complaints about them. The tuck itself had a cracked side mirror and hadn’t been dusted out in forever; smelled bad.
Michael CThese guys are awesome. I needed the trailer for a little bit longer and they easily accommodated my request.
Angela HIt was the worst trailer I ever pulled. Excessive bouncing regardless of speed. Over inflated tires? Rented a same size trailer one week prior, no problems.
Rod EThe lights on the trailers didn’t work properly. I tried both trailers .
DAN SI would change nothing. Super friendly staff and great service.
Carlene BThe pricing vs advertising price is damn near criminal. Not enough pre information on picking up trucks after hours. Will not recommend or use again.
Jeffrey HWe were able to drop off the trailer after-hours as there was a mix-up with the closing times. The staff checked it in the next day and emailed me a confirmation receipt. Quick and painless!
Samantha MI had to sweep out the truck I had a dish pan full of dirt. Their was sticky soda around the inside cab which should be stairlized after each use for covid. The dolly was missing. When I told them about my concerns they had NO reaction
DUANE HLove Kruger Hardware popcorn is great. owner is so cool love so many things about this place. always works with us super customer pleasing and super friendly
ROBERT VUnorganized. Poor communication. Failed to provide proper receipts. Unsatisfactory experience.
Privacy R | First Impressions