Customer Reviews for Kuehls Canvas
(U-Haul Neighborhood Dealer)

1,387 reviews

729 Exchange Dr   Hudson, WI 54016

(715) 386-0131

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 7/18/2024: Closed

Services at this Location:

Contact Us

(715) 386-0131

729 Exchange Dr
Hudson, WI 54016

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 7/18/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Paula O 
Rating:
3.0

Customer did not leave a comment.

jeffrey f 
Rating:
4.0

Customer did not leave a comment.

Daniel A 
Rating:
5.0

Mobile drop off took a bit of time to load but otherwise went smooth

danica t 
Rating:
3.0

Staff was very kind.

Trudy F 
Rating:
3.0

Customer did not leave a comment.

Derrick C 
Rating:
3.0

The wait was not expected, but completely understandable with the end of the month and rentals.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Something needs done about the fuel efficiency. We rented a Budget truck to move to the same location with more furniture and Uhaul fuel was $300 and Budget was $180

Brandy S 
Rating:
5.0

Customer did not leave a comment.

Peter S 
Rating:
4.0

The guy working used a floor Jack to lift the trailer hitch and hooked up the trailer. When I returned the trailer I didn’t see the Jack where he had put it. I started to think I was going to have to take the trailer home with me. It was 9 pm in Saturday. There was no way I was going to be able to lift the trailer off. I looked around and there was a small floor Jack by the door. Communication as to where a Jack was located for customer use would have been nice. This is the second trailer I have rented. First one was smaller. I will rent from here again

Dawn G 
Rating:
5.0

Customer did not leave a comment.

Maurine M 
Rating:
5.0

Customer did not leave a comment.

mark r 
Rating:
5.0

Thank you for unhooking the trailer with the jack. It was appreciated

Peggy O 
Rating:
4.0

Have a little bigger area for pick up and drop off

Jeffrey B 
Rating:
4.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

Demetria L 
Rating:
3.0

Customer did not leave a comment.

Clinton F 
Rating:
3.0

Customer did not leave a comment.

April S 
Rating:
2.0

Was not open when hours posted online said they should be

Casey T 
Rating:
5.0

Customer did not leave a comment.

Michelle B 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
4.0

Customer did not leave a comment.

Robert A 
Rating:
3.0

The guy running the counter wasn’t very friendly.

Annalee P 
Rating:
1.0

I had issues with my rental. I drove from Cincinnati, OH to Hudson, WI. I could not drive over 65 mph without a high pitched squeeling noise. I was driving under the speed limit which made the drive twice as long. The vehicle started poorly. I had to buy jumper cables because it wouldn't start when I stopped for a bathroom break. The drop off location was not helpful with any reimbursement. He actually said that he does not service or maintain the vehicles. That means he is going to rent this uhaul even when he knows there are issues with it. This uhaul was not safe to drive. If this is actually read, I would appreciate a call from corporate to discuss this

Stacy S 
Rating:
3.0

Customer did not leave a comment.

Susan F 
Rating:
3.0

Store is not really inviting, small space, no where to wait. Person working didn’t communicate much and not very friendly.

Lucas G 
Rating:
4.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Jeffry A 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Great job ! Let me use a large wrench to fix my hitch - really appreciate that!

Kenneth K 
Rating:
3.0

Customer did not leave a comment.

Craig K 
Rating:
3.0

Pick up was slow and staff not very friendly.

Tom R 
Rating:
1.0

individual was argumentative and rude when trying to explain the situation. he was complaining that U-Haul scheduled all truck pick ups at 9am and then criticizing me when I was trying to log onto my account but was locked out of it

Kelly N 
Rating:
3.0

Customer did not leave a comment.

Michelle L 
Rating:
5.0

I don't k.

larry l 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Very convenient that I could pick up a trailer Sunday morning and return it later in the day Sunday.

Randall S 
Rating:
3.0

Truck cabin could have been cleaner - very dusty, but clear of litter or items. It didn’t inhibit our use.

Chad F 
Rating:
5.0

Quick and easy.

Chris M 
Rating:
4.0

Customer did not leave a comment.

Eileen B 
Rating:
3.0

Open earlier for drop off

BRUCE J 
Rating:
5.0

Customer did not leave a comment.

Jill K 
Rating:
5.0

Customer did not leave a comment.

Melkaye G 
Rating:
5.0

Customer did not leave a comment.

Tim B 
Rating:
5.0

Both my final destination drop offs were after business hours. Although I did not have the opportunity to meet the staff, the overall process went perfectly! Received my email receipt with no surprises. Thank you!

JILL L 
Rating:
5.0

Exceptional experience all around! I'll be back in a couple weeks to rent again!

GARRET F 
Rating:
1.0

When I asked about my refund on my cash deposit he was very rude and gave me a bogus number to call and inquire about it...

Aram Y 
Rating:
5.0

Very fast to pick it up. Truck was new and clean, ready for work

Bruno K 
Rating:
3.0

Act like our business means something to you.

slater l 
Rating:
5.0

Customer did not leave a comment.

Ken K 
Rating:
5.0

Customer did not leave a comment.

Ted E 
Rating:
4.0

Customer did not leave a comment.

Cecily P 
Rating:
5.0

Wonderful experience. Appreciated assistance hooking up trailer, safety chains and electrical. Trailer was well maintained and worked perfectly.

clark h 
Rating:
5.0

Customer did not leave a comment.

Don W 
Rating:
4.0

Customer did not leave a comment.

Dale B 
Rating:
3.0

The app wasn’t working great. Had to take the pictures multiple times. Ended up have to call again to get help and make sure everything was in order.

Samantha H 
Rating:
5.0

Customer did not leave a comment.

Terry N 
Rating:
4.0

Customer did not leave a comment.

william b 
Rating:
4.0

Dropped off the truck and trailer after hours so I did not speak with anyone. The place was organized and clean (at least the outside) and the process for turning in the keys/equipment was user friendly (a lot of pic taking but I can understand that). It would be nice if there was an asphalt parking lot instead of asphalt to but that isn't a big deal either. Overall good experience.

Joseph P 
Rating:
4.0

Customer did not leave a comment.

Paul G 
Rating:
5.0

Very easy to work with the gentleman at the pick up. I had the truck 2 days and the move went very well. Very happy with the truck and how everything was handled.

John C 
Rating:
5.0

Trailer outside was really dirty. Trailer sb retired or reworked as decals are coming off. This is not a reflection of the business but U-Haul.

Paul G 
Rating:
3.0

Your app SUCKS!!! I have never seem a more glitches, confusing, klutzy piece of technology! If uhaul didn't basically have a monopoly on truck rentals I would never, ever use your service again!! It should not take a rocket scientist to operate your app. I am not the most tech savvy but I am not an idiot either. Your app is ridiculous! But because of the aforementioned monopoly you have you probably couldn't care less about this. You will force this on your customers. Also when I booked online it showed an available truck closer to me, but ended up having to book one further. Yet no mileage compensation for the added mileage.

Pamela H 
Rating:
4.0

Truck was muddy on the inside of the cab as well in the back of the truck. I ordered a utility dolly and blankets and I did not receive them when I picked the truck up. It was a Sunday and the facility was closed, as was most other Uhaul locations around. Also, I was told I would receive a call back about getting a refund and I still haven't received that call.

brad s 
Rating:
5.0

Customer did not leave a comment.

Renee K 
Rating:
3.0

Customer did not leave a comment.

Sarah M 
Rating:
5.0

Customer did not leave a comment.

Christine C 
Rating:
5.0

Customer did not leave a comment.

Kim T 
Rating:
5.0

I worked with these guys before. The owner was easy going and made the process simple. Would definitely rent from him.

Mel Z 
Rating:
3.0

Customer did not leave a comment.

Linda R 
Rating:
4.0

Convenient Saturday pickup available. Thank you.

David M 
Rating:
4.0

Efficient and polite. This location is easy for me to use, so I will do so again when the need arises. Thank you everyone!

Cecily P 
Rating:
4.0

Plenty of vehicles, quick in and out after making reservation. Charges were as expected. I’ll rent again for sure!

Peter G 
Rating:
5.0

Customer did not leave a comment.

Darren H 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Kim T 
Rating:
1.0

I was overcharged for gas

Robert M 
Rating:
5.0

Customer did not leave a comment.

Rob M 
Rating:
5.0

The service was great. Helped me out when we had to add an extra day because of a snowstorm. Thanks

Paul A 
Rating:
4.0

The fellow manning the desk on Saturday morning, Dec 6, was professional, polite, pleasant and very helpful. The trailer was well used, but in perfect working condition. A good and trouble-free experience.

Mark J 
Rating:
5.0

Nothing everything went excellent fantastic customer service

Fred G 
Rating:
4.0

Customer did not leave a comment.

ROGER T 
Rating:
5.0

Service was top notch!

David H 
Rating:
5.0

All went well, they pulled the trailer out to my car to be hooked up, paperwork went smooth and efficient.

carol h 
Rating:
5.0

Customer did not leave a comment.

Douglas S 
Rating:
3.0

Customer did not leave a comment.

DONALD B 
Rating:
3.0

Alot

Gene M 
Rating:
5.0

Customer did not leave a comment.

Jeremy F 
Rating:
5.0

Customer did not leave a comment.

Sue S 
Rating:
4.0

Customer did not leave a comment.

Bruce H 
Rating:
5.0

Customer did not leave a comment.

Kurt B 
Rating:
2.0

Signed up for 24/7 but truck was not assigned. Thankfully there was an employee working that assigned us a truck or would have been a big problem.

dean f 
Rating:
4.0

Customer did not leave a comment.

Bryant R 
Rating:
4.0

I showed up early for the drop off after a smooth trip. Before I even got out of the vehicle, a gentleman came out and said pull it up and he’d unhook it. It literally took 2 minutes. It doesn’t get much better. Thank you!

Peter G 
Rating:
5.0

It was an open lot to drop off - however the areas cell service didn’t allow me to use the app to check it in when it was dropped off.

rachel m 
Rating:
5.0

Customer did not leave a comment.

Jamie O 
Rating:
2.0

Employee error caused problems picking up truck. They reserved an in-town truck when my reservation was for one-way. Representative said we would have to go somewhere else to get a truck. (It is now dark and we just drove 4 hours. Not happy). Luckily, supervisor intervened and we were able to get a truck. But, it did not have have the dolly or pads I had ordered. At that point I was just happy to get a truck at all. Also, had problems getting credits for dolly and pads. In the end, all worked out. Thanks.

Rosemary J 
Rating:
5.0

Nothing.

Paul L 
Rating:
3.0

The worker removed the trailer from my car and was very helpful. No issues.

ROBERT A 
No reviews have been submitted for this location.

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