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BARRY W
Customer Reviews for Kwick Stop Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always available always fast always friendly.
GERARD STJ is always a pleasure to deal with
ROBERT PThe trucks horn did not work, however the owner TJ did everything to ensure we received a truck from another location close by. We were very pleased with the extra effort made on our behalf.
LINDA MThis is the second or third time I've arrived at this location with a reservation where no staff or attendant is on site. They are often late, which makes me late.
steven gUnable to drop off trailer because clerk was away doing a "store errand". "If you would like to wait 20 minutes she should be back. Complete the return on line." Unfortunately we just concluded a 22 hour trip and our internet not available. We called ahead to confirm drop off.
STEVEN MI could not see out the side windows and the mirrors. I had to stop to clean them
WAYNE DReceived vehicle dirty inside and out. Cargo area was dirty and construction screws all over in the back.
Michael MQr code to app return didn't work. Trailer wouldn't unhook easily. No jack on trailer.
CODY LThey overcharged me, and refused to give the deposit back after I paid for the extra kilometres, they said the 125 went towards the kilometres, when in the receipt, it did not. Very upset.
Caitlin KCorrect your bill process,
KEVIN PNothing, every thing was great and I will say Your trailers tow very well. At the end of Feb I need to rent a car dolly but was told hard to locate
MARK LI have rented a truck twice in the last month. Both times were using the mobile app and both times it didn’t work. Thankfully the store clerk was very helpful and assisted me with the rental.
WAYNE RThe ladies on site were very courteous and thorough. Thank you for being so helpful. The Budd Family
pHILLIP BWe will use you again everything went Great
JASON LWhen we booked Uhaul for a month at the time the condition of Uhaul was dirty and uncleaned, so the kwick stop esso told that whenever you submit give us as it is! Though when we submitted we still cleaned and washed it, still they charged us the cleaning fee! This is unacceptable!!!
APOORV CBack gate on trailer seemed bent And tire was low on air on rear axle
ZACKERY SI stored my belongs for my house while I was adding on an addition to my house. Being that I was able to store my belongings close to home in Port Rowan was amazing. I was able to check on my items whenever I wanted to and the storage yard was always clean and kept safe during the winter months with the ice and snow. I would definitely recommend Port Rowan Mini Storage to anyone that has extra belongings and doesn't know where to put it. Everytime I had to get in contact with the owners. They always picked up and made sure I was taken care of. I would definitely use them again in the future.
rebecca c | Overall ExperienceVan was dirty inside. A simple 4 min wipe down would of done it, but it appeared to not even been touched in the last couple of rentals. Sand on the floor and hair on the passenger seat. Worst part was when I checked in and out, the attendant went from me to gas station patrons back and forth and once served 3 people in a row while I stood there in the middle of my sign in. On the funny side, they asked me if it was clean when I returned it. I smiled and said "yes", because I wiped it down myself when I got out of there.
CHRISTOPHER BPoor customer service. Demanding, uncommunicative, not helpful. We had to put on our own trailer and move others for other people because their staff couldn’t. Gave us an extra day as they demanded we come pick up the trailer early, then we had to wait over 15 min for service to pick up the trailer. Wouldn’t use them again
Jenna RFriendly kind and professional staff. The daunting experience of moving was made simpler and easier by TJ and his staff. The truck i rented was clean, as was the equipment I used. I've rented before and I will rent from TJ and his location.
RACHID KWonderful staff to deal with, very courteous and professional.
RACHID KStore represtitives had absolutely no clue what they were doing. Waited outside for over an hour for inspection before I could leave, had to go inside to get a repentance who had absolutely no clue on the hook up. Terribly disappointing
LEOR HTJ was phenomenal. After my reservation was changed from $191 to $450 without my knowledge until my credit card charged, resulting in an invoice 3x the amount I was expecting, TJ at Esso went above and beyond to rectify the situation for me.
Sarah MAll good staff extremely friendly
DIETHART MN/A
RICHARD MGot nothing...lol!
ELVIS CGreat service ! Clean new van ! Thank you !
ANDREW HQuicker check in.
Dylan MGreat service. Knowledgeable and helpful. I use this location as I've always been happy a day equipment is in order. I have used car trailers and smaller bike atv trailers as it saves mine from the winter months. Ty agian
MICHAEL KMaking me have to pay to pick truck up in Lindsay after booking it in Dunsford then Billing me the mileage when I should not of had to pay that. The wonderful extra $99 rental fee no one said anything about. Changing the pick up time from 5 to 3. Then when I went in early on my lunch trying to charge me 2 days. Thanks U-Haul you say you make thing easier but you really really make it more costly.
TAMARA OI didn’t have a lot of interaction with the location as I used the app. The app is an interesting idea. It takes to long. That’s my only bad thing to say. Truck was great no issues.
MICHEAL KThe manager was very helpful
Ritchie WI have already complained
JOHN PCustomer service at this location was great. Very pleased with my experience.
THOMAS WMake the app easier to see the next steps button, I found it hard to navigate at first.
HAILEY WI need one next tuesday, please.20 feet one or what ever you have
JACQUELINE WTrailer was in great shape. I was late for.my pickup, but told not to worry just come as soon as possible. Was assisted with the hookup and on my way within minutes. Jeet was great. Return was easy as well. Staff at this location we Awesome
ROBERT WThe CC lady at the desk was efficient and professional.
ROBERT SA lot of this we’re missing and essential broken and I had to switch U-Haul because of it, to another U-Haul that had similar issues.
Amanda SMileage cost is very high.
Jeff WHave vehicle read for pickup at agreed time Check the bill for accuracy before charging so that client doesn't feel screwed over and having to request refund of overcharge
WAYNE AAlways have and always will use TJ
PAUL OVery friendly
WALTER BMake sure the brakes and element are ok because this truck needs both
JULIE SDrop off was a gas station and representative was not on site, had to wait a half hour for their return to finalize drop off. When staff arrived, they were helpful and processed the return efficiently
CARMEN LVehicles are always clean.
THOMAS JBeen a customer for 45 years always great to me
JOSEPH JNothing found the experience to be halpful and friendly
WILLIAM HGood
Antony FPicked up late Friday night so I could go early next day was told it would be a 1 day rental if returned the next day. Ended up charging me 2 days picked up at 3:36 Friday as they closed at 4 returned 5pm Saturday after they had closed.
BRYAN RThis was my first time renting from U-Haul. The staff at, Kwik stop Esso, made the experience a pleasant one. Highly recommend this location.
RODNEY W