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Joseph G
Customer Reviews for Kwick Stop Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fella running this location was very easy to deal with and very accommodating. Everyone else I dealt with was pretty well useless. I tried multiple times to book/pay in advance both on-line and with a couple other reps, but I had difficulty getting a simple booking request completed. No where near the preferred location and it kept jumping around. This Kent St. W. location was fine and I'd use them again. But U-Haul itself was not 'user-friendly' for me and it was incredibly expensive to rent a truck just for the day. Won't be doing that again anytime soon.
Joanne DGreat location, very friendly and competent staff. On the u-haul side, the app wasn’t working for the drop off. When trying to take pictures of the equipment, pictures already taken would disappear when taking the next one. Couldn’t complete the process on the app…
Marin SGreat experience
ROSS BTJ was incredibly helpful with my Uhaul pick up and drop off!
Hailie IPicked up car trailer evening before in anticipation of early morning trip, brought home realized that trailer width would not work for vehicle I was picking up (could not find specs online and found to check at pick up) Rented different trailer that would accommodate, was there for open next morning, was told by rep that I would not be charged because of mistake, after confirming 3 times, offered to pay a partial fee for mistake, was told it was fine. Was charged for trailer anyway.
Greg SPick guy was 20 minutes late but helpful once he got going. Drop off guy is top shelf ... excellent guy
Stephen BNone
Al MWas not $19.95 as on my original booking. I went to check my reservation the night before and was canceled somehow. I had to rush and book a van elsewhere and the original booking showed back up but not until I realized the next day the van was booked for 10 pm not an as u originally selected. The sales rep was not there until 1030 (making him 30 mins late) delaying my time further. When I returned the van the systems were down and I incurred another $50 without my knowledge. No on callled to explain and when I call the store there is no answer.
Clayton BGentian was.knowledgable and very patient. Great location.
bonnie sMy husband is not a large man (170lbs).. He could barely fit behind the steering wheel, with no way to adjust the seat. It was an uncomfortable drive.
Ronya BTried to charge me for fuel and milage that I didn't do. If I didn't take pictures, and monitor my credit card, they would have charged me. Got attitude from the lady there and didn't seem to give a damn about what happened. I do not feel confident in my decision to use them.
Adam NVery helpful staff. Knowledgeable and able to explain all charges and very efficient with check out process
Maneesh MMy App doesn't work.
Ron PAmazing
John Oi have requested for the refund of overcharges of fuel applied and also requested compensation for the time i spent on call for the U Haul team made mistake.
Vishal TExcellent customer service
Andrew TFast and efficient. Easy out and easy return .. Great staff
Fred RExcellent customer service. No suggestions required.
Fraser SKeep up the good work.
Victor MFantastic experience.. Super service! Would do it again!
Hedy EEnjoyed conversation with sales rep, would rent again from this facility.
Murray BMake sure that trailers are cleaned and ready to use Picked up a car trailer ramps were packed in mud frozen in place had to use a pry bar and hot water to get them out to load the car
john bAll round perfect experience! Cargo van was virtually new, with barely 9K on the odometer.
Mike SThe customer service was fantastic, they were very friendly and helpful. Would definitely recommend this location.
LAURA AThe mobile app experience was not good. It hangs, pics take a long time to load, may need to be re-loaded and the final approval took ages. I finally went inside to get help and get it finalized.
Douglas HMore spots to park.
Cam TVery efficient. Clear explanations of rental terms and conditions.
Jamie MWas sent out with an unsafe vehicle. When I showed your competitors that replied that they would be fired for letting a customer rent a vehicle in this condition. And I guess the damage waiver does not apply to damage? Bunch of greedy scammers. Last time was the bait n switch, and still you didn't give the lowest price guarantee in your international scam
JOHN SThe truck was clean and ready to go. The service to get it was excellent. First time renting a uhaul and finding it is so simple, I would not hesitate to do it again
Adam CJust improve the “in person” hours of service for pick up.
Mark DGreat experience over all, the team was very accomodating.
CORY BNothing to improve. TJ was hands down absolutely amazing from start to finish. Was a huge help. He even offered and sent help to unload the truck. I rented the truck on Friday and was rushed to the hospital. TJ came to my house to see how I was feeling and to see how the unloading was coming along.TJ went over and beyond. I highly recommend people to deal with TJ at that location. Kudos TJ. Keep up the amazing work and thank you again for everything
Mike MStaff were great, quick and painless transaction
Stacey HVery personable staff, willing to help
DAVIDG LThe one that runs this is amazing always gets you ready greets you and makes sure you are already to go when ready.
Jesse FVery easy
Ian PVery helpful and accommodating.
dustin eNo comment
THOMAS JImprove waiting time. Train more people on U-haul counter. Its not fair to wait for the representative for 45 minutes.
Hardeep SGreat staff! Keval was amazing.
tejas sTJ was amazing! Really help me out.
David PHadn't realized till moving day there is more then one u haul in my little town. While I had changed the pickup time a couple of times the week prior....message was lost/not acted upon. suggestion: the online search did not indicate there was more than one location. So here I was talking to location A....and the rental turned out to be location B. Found this out on moving day. Worse yet...phone either not answered or voicemail at 9.30am! Would that make you happy? Hopefully...I won't be moving again for a while.
mike lgreat service
Bryan MTJ was amazing. Helpful, kind, courteous and professional.
STEPHAN Tit was all good would rent again
Daniel BReservation was for 12pm. Arrived at 12pm, u-haul rep wasn't there, in fact he was 15 minutes late for work.
steven gEverything was available and on time. Friendly staff.
JANET M