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PAUL H
Customer Reviews for Kwick Stop Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No need for improvement at this location. The staff were very friendly and the Kwik Stop associate that is in charge of the UHaul was absolutely wonderful. Very friendly and she went out of her way to make me satisfied and very pleased with the overall experience.
KELLY-ANN PDefinitely recommend
Thomas JEverything was great. The only Complaint is that I rented a 6 by twelve covered trailer and with turentual rain it leaked where my sofa got wet.
dann dSame as above. My comments are about the vehicle. The locations were great.
Craig MGopika was an awesome and knowledgeable associate who made me feel comfortable going there and using this business I will definitely return and let friends know
Roger JVehicle was not checked properly windshield was extremely dirty no one seemed to checked washer fluid.Seems they only check the outer part of Vehicle but not fluids etc
ordian rVery well organized and had me on the road quickly
KEVINGARRY HI filled more gas in the vehicle than I got although. Changed $2 bucks and change for being over the kilometres…… ok, do I get back the 10 kilometres of gas extra I put in? How petty!
Richard Ci DID HAVE TO RETURN TO THE STORE 3 TIMES TO ENSURE THAT THE TWO DATES I NEEDED A VEHICLE WERE CORRECT. HOWEVER, ON THE 8TH AUGUST THE FIRST PICKUP, EVERYTHING WENT SMOOTHLY BOTH ON PICKUP AND RETURN. MY NEXT BOOKING WILL BE SUNDAY 16TH AUGUST SO TRUST THAT THIS WILL GO AS WELL.
STEPHENROBERT CVery good service
Marilyn CNot 1 thing. They were Awsome to talk with.
Roger WNothing!!! Awesome staff and very friendly and helpful.
Steven CThe guy suggested/guessed my end time, I went a long w it. And was 20 min late and then billed for a second day. And the guy that closed my account told me (only when I asked), if I put my return time for later, I wouldn't have been double charged. They know what they are doing. No good business would not explain this. F this location.
Ryan PMy main complaint for this location is a lack of parking for renter's vehicles. I was able to find a space, but it was in the area of the gas pumps and would definitely interfere with larger vehicles trying to access that gas pump location. I was concerned for the safety of my vehicle as well as others that would need access to that pump. The only other issue was that the attendant had to move between 2 locations, so there was a short wait for him to return. When he returned, the service was very quick and efficient. The attendant provided great customer service.
Denise STj and staff where great
Trevor WEasy transaction. Friendly staff and vehicle in good working order. Very satisfied.
J.G RThe young lady that served me was very efficient and friendly. Great experience !!!!
Nicholas SThe interior could have used a cleaning.
Bob FThe girl running the place is doing a great job!
DAVID RGreat friendly staff!
AARONR Yjust had to drop off the Uhaul van and keys. Took 2 minutes
DOUGLAS Fall good, friendly staff
Susan EThe young lady that helped me is incredible efficient, polite and very kind!!! Give her a promotion !!!!
Nicholas SCar trailer was under serviced as noticed by the lack of grease and hard to use jack. Attendant was trying to fix tongue jack without knowledge. I assisted and had my own 3 ton jack and used it when I loaded my car on the trailer.
Guy WTrailer turn signals didn't work Weird business hours (3 PM closing); so I had to drop of after hours, and I was charged an extra days rental???
paul cEverything went very smooth, thank you.
Robin CTruck was clean but really needs the steering and alignment adjusted!
Ashley BGreat customer service and very convenient.
Jo-Anne CThe trailer needed to be cleaned out. Someone used it for a cleanup and I found drywall screws in the bottom and other stuff. I thought that the price would have covered a full day but realized afterwards it was for 6 hrs only. My last rental business was for 24 hrs but I didn’t bother to book it ahead and wasn’t able. Just saying. Is what it is and I got the job done. Alls good.
ron vnothing bad to say....all went well. Trailer was very clean
Jason BVery polite and accommodating
FRANCIS CSuper friendly and professional staff
Nancy MGreat service.
Len PNothing that I can think of.
Isaac MTJ was excellent in finding the right truck and making sure we had it on time. Thank you TJ for making our day a success.
Phillip Swhy is there 2 different prices one on your receipt and one on the credit card
nancy mI was pleased with everything ….the condition & service of Aesop Quick stop location. Good people to deal with.
nancy dMy only issue was that I had reserved the truck and Add-on equipment, and when I picked up the truck, the 2 furniture dolleys I reserved weren't available. The didn't even have any at that location. So it made our move alot more difficult. If there was an up to date inventory of all Add-on equipment for locations, that would make things better. It WAS a big inconvenience. Those were removed from the invoice (so I wasn't charged), but it was still not great.
Kirk CPicking up my car dolly from this location was good however it was at an additional cost to me and extra travel as the original booking was messed up by another location where the representative could hardly speak English and rented us a damaged truck and didn’t add or have a dolly there. Then they only booked a 5 day rental when 7 days was needed and we were told that we would have to pay for the clients that got delayed due to uhauls errors! The truck we were given leaked from the roof and ruined our mattress and now we are waiting to see if they will replace it through their insurance.
WILLIAM VWe have used this location before as a drop off point with no issues. However, this time, the UHaul app glitched while I tried to pick the truck up and a site manager processed the pick up for me. However, this was poorly done as he charged me the $16 insurance fee that I had declined on my end and I even told him that that happened and then he said he would ensure the charge would be removed. It hasn't been removed as of yet.
Laura MI returned my truck a day early Saturday but my receipt said Sunday. Also unrelated my rental was almost twice the price as last time and I had a smaller truck ?
PAUL VPick up area and lot was poor. Dirt parking lot with lots of ruts, puddles and rough terrain. If I did not have 4x4 I would not have attempted to get to the trailer to hook up. No professional or welcoming
PAUL NEquipment was in very good shape. The 5X8 closed trailer was a very cost-effective way to move our child out of university for the summer. The location is convenient and the service is good. No problems.
ALAN PCommunication wasnt the greatest. The cube van was not at the lot and I had to go elsewhere to pick it up. Also felt I could drop off the van at any uhaul location in london but that was not the case. You need to inform the customer of that.
Mark TI feel that all staff should be able to assist with the rental process or have back if there is a long line up. The employee was friendly.
Jo-Anne CThe staff were friendly, courteous and very professional!
John FTJ went over and above on service!
Keith DMake sure the distance charge is correct. I believe I was overcharged for the distance $1.29/km x 32 km is $41.28 not $66.56 that is on my invoice. Going to contact them April 15 to question it
Elizabeth P10ft truck I received could use a tune-up. Steering wheel shook consistently - quite vigorously. Also had a whining belt sound. Easy in and out. I always recommend the same item: every vehicle should be full of fuel and returned full.
Amber DHave someone there...it was all done over phone and very confusing...we had to drive from location to pick up truck in a muddy parking lot. Then drive back to put gas in truck.
PAT HThe truck was not clean when I received it, but they didn't charge me for the cleaning. They should inspect the vehicles when the customers return them.
JOHN MWas wrongly charged for fuel , the print out provided had half tank but movement I went to pick up the truck which was couple km away from the location, and I was planning to pick the truck up after work hours and the link for taking pictures was already expired for some reason. I did provided the proof of the initial gas but still got charged as the contract was closed from their end. Was told they will do something about it but no reply, van was good but this kind of thing makes you feel cheated.
UJJAVAL PN/A
BERTON MPick-up was a pleasant experience. Was quick and easy and the clerk was very efficient.
PIERRE FFriendly, informative and very helpful.
JENO HVery efficient technology and helpful remote staff made dealing with this company very easy.
CAMERON T | Overall ExperienceEasy communication with owner. Very helpful to let us in at all hours before we got the key card.
CHELSEA B | Overall ExperienceContact for this facility was extremely helpful and accommodating to our last minute request for a storage unit. Very pleasant and polite on the phone when talking to him and organizing the whole experience. Thank you so much.
RANDY B | Overall ExperienceI stored my belongs for my house while I was adding on an addition to my house. Being that I was able to store my belongings close to home in Port Rowan was amazing. I was able to check on my items whenever I wanted to and the storage yard was always clean and kept safe during the winter months with the ice and snow. I would definitely recommend Port Rowan Mini Storage to anyone that has extra belongings and doesn't know where to put it. Everytime I had to get in contact with the owners. They always picked up and made sure I was taken care of. I would definitely use them again in the future.
rebecca c | Overall Experience