This experience was horrible. It took forever to complete the online pickup process and at the end of it there was no key in the box so I couldn’t even access the truck meaning I couldn’t empty out my storage unit and I’d have to pay another month fee as it was the day before for the 1st of the month. Then I tried to call for a refund and was on the phone for an hour and transferred about 5 times to different people only to be told to call in the morning. I still haven’t received my refund. No one was ever apologetic for the massive inconvenience.
Michelle W
Customer Reviews for Kwik Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dirty and had a crack in the windshield. There was food on the floor in the cab. Back had food and dirt all over it. Very poorly lit at night, didn't feel safe enough to do the post inspection check out process. Had to drop off and go.
JASON AThe did a great job
DAVID G