Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to attach and detach trailer without assistance. Owner asked me take pictures of the hookup and text it to her. Uhaul is a great company. In the future I will use your company store in west Lafayette.
Lady at the place was very nice and helped me with a problem that needed to be solve and was very professional and helpful with the problem
I would rent from them again
Be more organized at checkout if you are sending customers to an alternate location. Trailer was dirty and rusty. Trailer lights needed new bulbs. Service man was very helpful, but would have preferred to just pick up at UHaul location and get a clean, well-maintained trailer. Checking out at Kyburz took FOREVER.
We had some trouble getting the lights to work and the gentleman working there was very helpful and friendly.
This location was perfect! I was having trouble using the website, so I just went in and they were super helpful. I really appreciate it!
i was told I could drop the truck near the location I moved too, I dropped the truck there, they then called me on sunday morning to tell me if I didn't drive the truck back to where I picked it up I would be charged double the return rate. the people at kyburz were friendly and helpful but uhaul needs to get their crap together, the different uhaul "stores" do not communicate with each other, if and when I move again I will NOT use uhaul again, I will encourage everybody to stay away from uhaul, use Penske or ryder or your friends pickup....uhaul customer service sucks!
Ni9ce people to work with!
Communication I told the lady I was going to return it to West Lafayette Indiana and when i went to return it I was told that I had to take it all the way back to otterbein which caused a big fiasco for me
Awesome Service and Great People!!!!
The staff was very nice and helpful.
I left trailer after hours so I did not interact with anyone. I did call ahead to say I would be leaving it and was asked to text once I dropped off so it could be checked in. The location was completely dark when I left it so it was hard to see the location initially.
I was really grateful that the staff at Kyburz Auto Center were friendly and helpful! They made what was a stressful situation a lot better.
Don't over charge. Dont lie on the customer. Truck left clean. We were charged for cleaning . Use your cameras. Dropped off truck at night . Got charged extra day. Due to them processing in the morning.
Moved from Indiana to Texas and Carrie in Otterbein Indiana location was informative and generous with her time and knowledge with what I needed. Such a comphy ride! And the extra mileage allowed me to get furniture without going over the allowed limit. I'll pass the good word around! Nancy
Very friendly employee/owner. I will rent again from them.
Convenient pickup location with plenty of space for loading my car on an auto transport. Friendly people!
GREAT CUSTOMER SERVICE!
Loved being able to get my U-Haul in Otterbein Indiana very nice people
nothing, every thing went very well
I had an amazing experience! The staff was super friendly and helpful! I will definitely recommend!
Very impressed with how clean the cab was. Your side mirrors are great!
They were a new U-Haul dealer, which was close to my house and I wanted to support them. They were a little unfamiliar with software, I think they'll get better as they get experience.
Our experience was very very bad our reservation was canceled we had to switch locations the truck we reserved was not there it was very on organized and very very very bad
