Customer Reviews for Carmi Motel
(U-Haul Neighborhood Dealer)

118 reviews

1008 W Main St   Carmi, IL 62821

(618) 382-2753

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(618) 382-2753

1008 W Main St
Carmi, IL 62821

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Nothing - it was as good as it gets !

Kyler P. 
Rating:
4.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

DONAVON M. 
Rating:
5.0

The U-haul representatives at this location were extremely helpful and pleasant to deal with. They definitely are an asset to the u-haul company. I would recommend this location to anyone who needs moving services.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

WADIE I. 
Rating:
3.0

Could not tell where the office was.

Jim F. 
Rating:
5.0

The owner has always been so friendly and helpful. I definitely recommend this location. I've rented 3 or more times here.

Doug T. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
2.0

Help the customer with the trailer if need be. I had to ask random people to help me. Also the office of this location smelled really bad.

Rebecca M. 
Rating:
5.0

it was excellent service so I think karma when I rented that truck the man was Curtis he was nice truck was nice and clean from the front to the back even inside now I mean you couldn't ask for a better service

Donald W. 
Rating:
5.0

Again, good customer service in coming to help with the auto transport. Easy to drop off!

LOGAN S. 
Rating:
5.0

Very helpful and friendly location even when I was unable to check the truck in via mobile phone.

lisa S. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Very good customer service

Carla G. 
Rating:
1.0

Guy told me for a 5x8 trailer the first day I called 274$ then I called the next day it was 110$ more. So I went online and booked It for 180$ for 3 days. He's cheating the system and trying to double charge the trailers

Joshuamichael T. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

This location has very kind service and we appreciate that.

HIRAM C. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
1.0

I call this location a lady answer the phone I ask her were she was located at she toll me that she was around McDonald. I ask her what side of the road she was on all she would tell me that she was around McDonald and home the phone up on me. When I got home I see there was a another charge on my bank card so I call back to the store some man pick up the phone I ask him about that charge on my bank card he was rude to me on the telephone and then hung up. I believe if I had a hemp Lloyd working for me like that I will not put up with him being rude to your customers.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

We used the 26' truck. It had just over 5,000 miles on it and we expected a smooth ride. To the contrary, it was anything but smooth. It felt as if there were no shocks. We were bounced around the whole trip, It rode like a log wagon, and we would not want to rent this particular vehicle again.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
4.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

No issues. Employee was polite and helpful.

LUID W. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

Sueann F. 
Rating:
5.0

Customer did not leave a comment.

edith B. 
Rating:
5.0

Customer did not leave a comment.

CONNIE B. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
4.0

very friendly and helpful .

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Service was exceptional. Would recommend to anyone.

Mike W. 
Rating:
5.0

The gentleman at the desk was awesome. He showed me everything he was doing. He verified the gas and the mileage with me. He explained everything he was doing and asked if we had any concerns. He took his time and made sure we were satisfied before we completed our business.

Heather R. 
Rating:
5.0

Excellent service from Mr. Issawi.

Joseph M. 
Rating:
5.0

The kindest uhaul dealers I have worked with. They are all good, but this location really give you a home town touch. Thanks!

HIRAM C. 
Rating:
5.0

Super friendly and knowledgeable people to deal with. Can't think of anything that needs improvement.

Doug T. 
Rating:
2.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Super nice U Haul agent!

Len W. 
Rating:
4.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

The owners of the hotel were extremely nice and helpful and would highly recommend anyone doing business with them.

CHARLES S. 
Rating:
5.0

Very nice, very helpful.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Felicia M. 
Rating:
5.0

The 6x12 trailer we rented was heavy. This trailers need a jack or wheel on the tongue. It is too heavy for one person to hook or unhook from a truck. Someone is going to get hurt doing this. It needs to be made more with safety in mind for the person renting a trailer this size

Brian D. 
Rating:
3.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Nothing to improve at all. I've rented from a lot of different locations, but this by far is the nicest and quickest service.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Nice very friendly customer service

Kevin E. 
Rating:
5.0

Very pleased

Ed B. 
Rating:
3.0

Location was 100 miles from my needs-although the only option according to uhaul to have the truck in time for my pre-arranged uhaul contracted loading labor. Location did not have furniture blankets available that was requested in my initial rental request. Truck cab smelled like old cigar smoke and interior was dirty and still had trash/ bottles and old food left insid requiring me to clean it up prior to my use. The trucks mechanical was excellent. Comfortable cab (after I cleaned it up) it ran well and was well equipped for my moving needs.

David P. 
Rating:
3.0

Customer did not leave a comment.

terry N. 
Rating:
3.0

Customer did not leave a comment.

kristina L. 
Rating:
1.0

This location was a whopping 2 hours drive from the city I booked pickup from. Online booking said there was availability in the city i booked in, and then the day of luck up, I was informed I would have to change, and I had to drive 2 hours each way to get my reserved truck. Very unprofessional. Cost me time and money on my end that uhaul did not even consider in their measley reimburesement that barely covered my gas back to my city.

Katie R. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

The truck was clean, but it didn't wasn't to slip into gear very well. I was stopped to back up and I couldn't get it out of drive into reverse. It took several attempts before I could. Then when I was done, it was hard to pull it down into drive. Breaks worked great. Transmission was good. The gentleman at the desk was very polite when I was renting it and bringing it back.

Leslie P. 
Rating:
4.0

We had asked to pick up our truck in New Harmony. We were told that would be ok and it was changed. We called twice to make sure. On that day to pick up the truck, it was in Carmi, Illinois and not in New Harmony. It messed up our time in packing up the truck.

MeLissa W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen N. 
Rating:
5.0

place was closed when the trailer was returned but had plenty of light and room

jacqueline Q. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
3.0

Customer did not leave a comment.

kay B. 
Rating:
5.0

I have used this location several times. The owner is very courteous and kind. He did not have a trailer but went several miles up the road to get one. I have used other haul facilities but never one like this. Owner goes up and above for customer and genuinely appreciates your business The owner needs some recognition He represents uhaul well

Randy F. 
Rating:
5.0

Customer did not leave a comment.

anita C. 
Rating:
5.0

The Carmi, IL location was excellent, the csr was great! My only issue was I reserved to pickup in Albion, IL. It was changed the night before I was to pickup. This resulted in having to drive approximately 30 miles out of my way.

GARY G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
1.0

Drop off location was closed sat sun Mon was charged extra day called and MANAGER was not available to talk left message for call back drop off location was changed by calling customer service still charge extra day

Michael S. 
Rating:
5.0

Carmi Motel were great! Very nice, helpful and a informed about the process of rental. Would definitely recommend to others. I do not understand why there is a rental place Tom's Price Right, McLeansboro, IL 62859 but it is impossible to rent from them (in my hometown), Carmi Motel is 20 miles away. The McLeansboro location is not available on the website????

Rhonda M. 
Rating:
3.0

Customer did not leave a comment.

Micheal S. 
Rating:
5.0

Wadie always serves me well, and I appreciate his excellent friendship. One item re the truck: the right headlight is aimed very low, and the beam needs to be raised. I mentioned this to Wadie. Thank you.

William C. 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Everything went fine at the pick-up location.

Joe T. 
Rating:
3.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

nice people to deal with

GEORGE H. 
Rating:
4.0

Customer did not leave a comment.

Gina P. 
Rating:
3.0

When car was put on tow dolly, it wasn't done correctly. If it wasn't for motorist on highway notifying me that my car was about to come off dolly and cause major damage on the highway and probably death. I pulled off to the medium and 2 people in a truck helped me get the car strapped down correctly.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Kurt B. 
Rating:
3.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
1.0

I ordered a dolly and 24 pads. Picked up trailer and they told me they had no dolly and only 5 pads. They were rude, did not even offer to hook the traler up for us.

MICHELLE P. 
Rating:
3.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

Very courteous and accommodating. Will rent from again!

David C. 
Rating:
4.0

Customer did not leave a comment.

Rick K. 
Rating:
4.0

Customer did not leave a comment.

Megan V. 
Rating:
2.0

I had to go pick up the truck? What I did not know at the time was that turned it from a city move to a one way.

ROXY P. 
Rating:
4.0

The gentleman at the Carmi Motel that assisted me was very nice!

Kevin W. 
Rating:
3.0

Customer did not leave a comment.

Randolph D. 
Rating:
5.0

the rental price was much higher than the competitors price,so you may need to adjust the price somewhat.

MELVIN G. 
Rating:
5.0

Good service interaction.

LYNDA B. 
Rating:
5.0

Very friendly and accommodating service from the U-haul representative.

DAVID C. 
Rating:
5.0

very helpful, easy drop off, would recommend highly

scott R. 
Rating:
3.0

Very helpful and friendly.

Garry S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
3.0

This was an alternate drop-off location. My original one was JDL Industries in Albion, IL. I called ahead to double check if they were open. They weren't open nor were they a current UHaul location. I am happy that this was fixed quickly. But found it rather unpleasant that if I hadn't called ahead I would have made a wasted trip after moving over 700 miles.

DOUGLAS F. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM N. 
No reviews have been submitted for this location.

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