They didn't have a dolly that I had a reservation for. We went to leave and the truck wouldn't start. It had to be boosted. There was a problem to open the back door of the truck. The truck was not ready to go because the gas tank wasn't filled up where it was suppose to be. I had to stop first and get the gas, but they did give me a credit for gas. I was surprised that you don't leave a truck with a full tank of gas. I don't like guessing when the tank gets to a1/4 full. It's easier to just fill it up and when the gas stops pumping you know it is full. The employes were friendly, and they gave me their business card in case we had more trouble with starting the truck again. Thank you.
Bonny B
Customer Reviews for L E Pryer & Son Enterprises Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks bent over backwards to provide what we needed and to facilitate our situation ... even when it changed in the middle of the rental. Nothing to improve ... all great!
GORDON MTrailer was perfect
SCOTT JWhen I called to drop off the U-Haul trailer early, they were very accommodating, letting me know where I could park it. There were always in communication with me. Excellent experience.
NEAL MNice friendly helpful people. The process was easy, they explained functions on the truck. Very good experience Thank you
LINDA BVery professional and accommodating
GERALD MVery pleasant and quick return process.
DOUGLAS MBecause my original order for a 20ft truck was changed to a 26ft and different pick-up location, someone changed the return date. I was grateful for the call from this location asking when I was going to drop off. The individual was very helpful and modified my order to reflect my originally requested drop-off time.
GEOFFREY MNothing! This was probably as good as it gets!!!
JAMES LVery freindly people.
Norm MSuper folks !
mark wAs a first-time U-Haul renter, I had an exceptional experience with L E Pryer & Son Enterprises Inc. in Brockville. Booking my 5x9 trailer online was straightforward, and I was able to secure half a dozen furniture blankets and a dolly—all at a very reasonable price. Upon arrival, I was greeted warmly and the check-in process was seamless and efficient. The team provided a thorough walkthrough of the trailer, making sure everything was in working order, including the signal and brake lights. Returning the trailer was just as easy, with a simple drop-off in their secure storage lot. If you're looking for a pleasant, reliable and efficient U-Haul rental experience, I highly recommend visiting L E Pryer & Son Enterprises Inc. in Brockville. Dare I say, my 5-star experience "went without a hitch"! 😁
ERNIE JVery friendly and helpful! Will use this location again.
CHERYL HAwesome customer service friendly extremely helpful on explaining everything you need to know before and after your move I give them a. 10/10
DAVID TGreat people who were friendly and made the process very easy.
Leigh WThe truck had no cruise control, which made the long haul more difficult. There was no port to charge a cell phone, which was inconvenient.
RANDAL PGuy was super friendly and easy to deal with
PATRICK BL E Pryer & Son Enterprises Inc was friendly, helpful and easy to deal with. We would definitely recommend them!
DANIEL LSuper friendly and very helpful!
Robert GGreat new location. Anne is incredibly nice and helpful. Excellent proximity to the 401. We are local residents and will definitely be using the u haul service from her in the future. Thank you
CURTIS MShe was kind enough to understand it took us an extra hour!
Etienne DI was a half hour early and was charged an extra day. I don’t like that procedure but it wasn’t the locations problem
COURTNEY CExcellent service.
Dave MExcellent customer service fast and efficient
Philip DVery competent,very kind , professional and courteous was a pleasure to rent from LE Pryer and Son Enterprises Inc will definitely be back to see them again thank you for this pleasant experience Highly recommend this location
ronald lJamie and Anne were absolutely amazing!!!! Also polite and willing to help and even calmed me down in one of the most stressful situations I’ve ever had! Definitely an asset to your business I will forever send anyone looking to rent a uHaul to you
Carrie Svery friendly location and clean truck
KAITLYN MThe rental price for the same truck is was too much
YAPI SIt was definitely an expensive venture. $1.09 / km going from brockville to kanata & back + truck rental fee & gas is crazy. Ssooo much more then the last time I moved
Kevin ANew location needs to stock mattress pads and tv boxes et cetera. Owners went overboard to help us and the Uhaul rep
Cheryl GVery friendly and helpful!
Margaret C