Customer Reviews for LA Liquor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of LA Liquor

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Anita H. on

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This is a horrible place to rent from. They lied about the amount of gas that was in the truck and once you bring it to their attention they act as if they don’t speak English. They charged me for a extra day and I returned the truck on time. Once I asked for a customer service rep they gave me one of the store employees number.. I wouldn’t rent a dolly from these people. Uhaul needs to cut ties with these people because they are bad for business.

Timothy D. on

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The customer services representative was very hard to understand. The truck had less than a 1/4 a tank of gas, the representative stated "Gas is too expensive". The truck had a "Oil Change Needed" service light on, representative stated "Too expensive let them deal with it in Jacksonville". The weather stripping on the driver side was almost completely disconnected, we fixed it. I feel for the amount of money that is spent renting a truck I shouldn't of been rented a truck in need of service.

brittany M. on

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The worker was trying to rent me a truck that had a headlight out and check engine light on( previous knowledge of the issue and stated he knew already). When myself and fiancé went inside to get issue resolved(there were 2 other trucks available) the man became very rude and woman behind counter tried act like she didn’t speak English when she had previously been talking to me to get paperwork completed. It was a horrible horrible experience, not likely to use uhaul ever again.

Dedrick H. on

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The man was very rude and unacommadating to me and I am paralyzed in a wheelchair..it was like he didn’t like black people

One H. on

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Stop over charging. Why have a drop box if people are going to be charged for a whole extra day anyway. I was charge 107.10 for a 19.95 uhaul just to move stuff up the street. I honestly dont want to have the need to use uhaul ever again. And this was my first time using uhaul !! Now I have to wait 5 -6 days for my refund .

Eddie K. on

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Andwon D. on

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Geveta W. on

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Lynika B. on

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Better trucks that actually drive

Rita M. on

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Charles H. on

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Sequoyah J. on

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Download the app to save time!

anna H. on

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The staff inside have no clue about what is going on. I set up to pick my uhaul up via mobile app and they had not checked in the truck which someone else had just returned, therefore it said i had no vehicles assigned to my reservation so i needed to go inside. They basically told me I had to fill out another application inside which i didn't want to do because I didn't want to be charged twice. After checking in the truck i was then able to use my app to complete the process after doing a paper application as well. once i dropped the truck back off i received the receipt from the app in my email with the charge for vehicle plus mileage. That was deducted from my account but i still have a pending charge of the vehicle plus tax from the paper copy which was what i was trying to avoid. I spent an hour just trying to get the truck-it was a lot and stressful.

Quinisha P. on

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Michael R. on

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The agent at the store had no idea of how to use the system. Although I showed him the confirmation number he still requested an alternate number. I had to call customer service and wait overall 50mins before I was given the keys.

STAN R. on

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All went well with our rental

Blair F. on

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tai G. on

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Friendly and awesome customer service!!

Jason F. on

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HEIDI M. on

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Employee did not go out and check trailer,give instruction or hook up for us.

Tavia B. on

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The staff was really friendly, they made the process easy, when I went to check out the truck, I forgot my license and credit card inside and the agent ran out to ensure I received it. Very nice people, I would definitely use this location again.

Lawrence S. on

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The truck was dirty in the cab. Drop off location was awesome.

Benee N. on

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Miesha G. on

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Donald L. on

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Lisa M. on

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It took about 15minutes to get truck & 15 to check out after truck returned. I read many negative reviews prior to going & was very hesitant. I decided to try them anyways because of how close it was to my house. I would come to this location again, I had no problems

Nehemiah T. on

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Daniel D. on

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Anything it was truly horrible

Rowan A. on

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anthony A. on

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They were not organized and very unsure how to use the website, I entered all the information in on the website and they asked for all the same information and more... what’s the point of that? They even got the drop off location screwed up. It didn’t even look like they knew how to hook up the trailer, I did it myself with my dad. Not happy with the service or the time it took to pick up the trailer. The location was hard to spot as a uhaul location.

Jalisia P. on

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Took to long on the process of getting the truck..

Olan K. on

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Customer did not leave a comment.