they were not set up to help customer, there was only 1 person for whole store plus Uhaul. The computer couldn't check me in she had to use cell phone with owner to complete transaction. Trailer was in snow not cleaned offRonald S.
Customer Reviews for La Tienda A Mexicana
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although equipment was returned under mileage and replenished with gas my full deposit was not returned and it took an entire week to be returned. No respectable reason offered. I hope I never have reason to use uhaul again.JAMES D.
Improve customer serviceRick M.
Customer did not leave a comment.DAvid W.
Concerned that there wasn't any paperworkRobert P.
Give out receipt for the rental of vehicle instead of just for the mileage/gas overage of 42 cents.david W.
Customer did not leave a comment.edgardo A.
Customer did not leave a comment.Paul Y.
Customer did not leave a comment.ANGEL C.
This was the most ridiculous, disorganized experience I've ever seen. I will never call the lake mills uhaul place again bcuz the nightmare started there and ended with fort Atkinson.ERIC JAMES E.
Customer did not leave a comment.Grey D.
My experience was absolutely the worst experience I've had so far using U-Haul services.. I've used U-Haul 5 times in the past ad every time I was pleased with the services. This particular time on Saturday May 30th I was emailed at 7 am telling me that my appointment I had set up over a month ago to pick up a 20' truck had changed. Saying I couldn't pick up until 3 pm and I had to go to a different location In Janesville. After rescheduling so that I could get the truck I needed at 11am I arrived at the U-Haul pickup location at 1040am. A very helpful and nice representative at the desk notified me that the previous customer renting out the truck I was there to pick up had not returned the truck yet! He notified me there was a 20' truck located in fort Atkinson which is 45 minutes out of the way I was heading. Due to time constraint It was my only option. I tried paying in person to pick up the keys but the systems were down, that's fine, things like that happen. But then I try communicating to the owner of the taco place to see what I can do. He treats me like Im annoying him and that he can't help me pick up my truck just because the servers for U-Haul we're down. I finally get in touch with a very amazing rep named Brian who is also located in fort Atkinson but he's at an actual U-Haul truck location. He managed to get my payment through and I was able to pick up the 20' truck by 230pm. Due to almost 4 hours of my time being thrown out I was expecting U-Haul would take that into consideration.. instead I was charged 145 dollars on my debit card on file. When I returned the truck at the pickup location at 1015pm late, due to driving another 45 minutes to drop it off in fort Atkinson, I was charged another 177 dollars... HOW DOES THAT MAKE SENSE?? I filled up the gas tank right where it was when I picked it up, caused no damage, dealt with the awful tie rods in the two front wheels not to mention the brakes pads needed to be replaced about a month ago. Long story short Brian at the fort Atkinson location made my move possible despite all the adversity. I would really like to be contacted so that I can feel good about using U-Haul and the company feels they've been properly reimbursed. Thank you! Hope to hear from you soon.Yousef P.
Customer did not leave a comment.James S.
Customer did not leave a comment.Steven W.
Be sure all ordered equipment is in the vehicle.Jay W.
I had problems with the app so I was not able to pick up the truck using it. The actual store, La Tienda A Mexicana, was fanatstic about helping me pick up the truck using the traditional manner.Lori D.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Jesse L.
The gal behind the counter seemed to have no idea what she was doing. I was charged a much higher price, and it seems that I was charged for insurance that I did not agree to (the rep never asked if I wanted it). When I returned that trailer, the other rep was rather unfriendly and unhelpful.Allen K.
Customer did not leave a comment.Anna L.
Customer did not leave a comment.Crystal W.
This is a Spanish speaking establishment and it was very hard to understand them. they could hardly speak English. Bad communication.sally J.
Customer did not leave a comment.Jim P.
Customer did not leave a comment.Jane L.
Have ice and snow cleaned off windowsMichael Z.
The customer service was horrible. I waited an extensive amount of time and was told "one minute" multiple times while other people walked into the building and up to the desk and were assisted at our location. I was told only a 24' truck was available when there were two smaller trucks present after sharing that I needed only a 10' truck for a couple of hours. The demeanor I was treated with almost led me to walk out of the store. Nothing about the process or steps I had to take were explained to me (from start to finish). I was charged an extra 20$ for gas that I was not informed of after paying 1$ per mile - I was quoted $40 under what I actually paid. The interior of our 24' truck was clean, but the engine sounded as though it was about to explode out of the top of the hood, causing a loud humming in the cab of the vehicle. Nobody went over the vehicle's condition with me before or after. References were not checked despite the staff adamantly demanding that I have two references. Upon returning the vehicle, we were laughed at by the cashier and customers speaking another language when walking inside the building. A staff person took the keys from me and said I should be expecting an e-mail the following day - once again, not going over any check in information with me. I will never rent a vehicle through this location or with U-Haul again because of this experience.ashley N.
Customer did not leave a comment.adam A.
They were great to work with very accommodating. I changed dates and time it was no problem. Would work with them again.julie E.
Customer did not leave a comment.edd S.
Customer did not leave a comment.Donna B.
Customer did not leave a comment.kathy C.
Great electronic check outJay W.
The guy who runs this shop in Fort Atkinson was great:. Approachable, friendly, efficient. All went very well.Kevin W.
This was by far the worst experience I have ever had. I will never use Uhaul again.Kara O.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.ronald R.
The only thing I would have preferred was a receipt showing when and where we dropped the vehicle off.Chris L.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.ROBERT B.
A little hard to find someone in the store to help me both times I was there but the woman was incredibly helpful when I picked up the truck. I am grateful I am able to speak enough Spanish to complete the process. Very clean. Fast pick up.Kim L.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Faith E.
Customer did not leave a comment.Margaret F.
Customer did not leave a comment.Richard J.
Was charged over $50 to use the 26Ft truck less than 40 miles for about 2 hours. The person that rented the uhaul was not willing to go less or closer to the rental per day price.alejandra G.
Customer did not leave a comment.maria H.
I will never rent from Uhaul again had me ruing g around to get what I needed took 3 hour till i got what i neededStephaine G.
Customer did not leave a comment.Bernd R.
Ensure that the rentals are serviceable, not a dirty cab or personal belongings in the back.Robert K.
Customer did not leave a comment.Jason K.
Customer did not leave a comment.Jim P.
Customer did not leave a comment.Martha F.
When I reserved the uhaul, I said I want a small truck. They wanted to give me a huge truck. I said forget it. I'm not sure why the small truck is an issue. 2 small trucks just sat there. My credit card better be reimbursed. I left with no truck.rimmer D.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.charlie S.
Customer did not leave a comment.Debra S.
Nothing, you did it all and I was very satisfied. Keep up the good work. Greg ReedGreg R.
Customer did not leave a comment.ANTHONY S.
Staff was very good natured and helpful...refreshing when so many just go through the motions. Once work sir.ERIK O.
It wasn't the pick up or drop off, it was Uhaul itself! Wrong truck at wrong time of day. Uhaul lied, they confirmed almost two weeks prior and gave me a huge run around. I will NEVER use Uhaul again.Rebecca K.
The truck rattled terribly. Hard to control after going 50 miles per hour.Barb H.
Customer did not leave a comment.Joe K.
The english was not good.Brandon T.
Customer did not leave a comment.carol J.
Customer did not leave a comment.ARTHUR Z.
Customer did not leave a comment.Lonnette S.
Customer did not leave a comment.ronald O.
Customer did not leave a comment.ashley K.
Customer did not leave a comment.Lee K.
Very easy to drop off at this location.Steven M.
I provided much of the information online beforehand, but was required to do it all over at pickup.Diane D.
Nobody spoke English. Insurance was never offered, I had to ask for it. Then my original pick up location was changed to a farther location which was extremely inconvenient for my move.Craig R.
We recently had some ice a couple days ago. This store did not even clean the vehicle off. We had to get our scraper out of our car and scrape the windows and mirrors to even drive it. Then we went to open the back and it was completely froze shut. We had to chisel the ice away to even use the truck. To me this is very poor customer service. In the past we have great customer service. They had the truck running and ready for us. That was great and welcoming. Today's service seemed that we were a burden to them. Will be looking into other companies for future uses.Michelle H.
The staff member warmed the car up for me, although I had to get the 7-8 inches of snow off of the windshield myself. The service was fine, but better after I started speaking some Spanish, I think, he felt more comfortable communicating in Spanish.Brian D.
Customer did not leave a comment.Richard E.
None. Very professional, accommodating and friendly too!Richard S.
Customer did not leave a comment.Dennis T.
Customer did not leave a comment.Jacqueline H.
Location was great U-Haul process itself needs work ...Jessica B.
Customer did not leave a comment.Anita M.
Very quick and efficient. Glad at least that part of our Uhaul experience was good.Paul M.
When I choose a preferred location as a pickup, it means this location works best for me rather than having to go out of my way to a different location for pick up.Michael J.
Customer did not leave a comment.Ruth T.
Customer did not leave a comment.Dustin L.
Worked out great! Hours are great to pick up or drop off equipment compared to other places in town.JUSTIN R.
These people do Not like white people and make no bones about it. "She" at first wouldn't lete use the bathroom. My phone got lost in the move, couldn't call to extend the days use of the truck , and when I did, I was truly scolded. They apparently got yelled at by the customer. I Apologized over and over again and got no response they actually stood and talked about this particular incident in front of me to a customer in front of me online in Spanish thinking I wouldn't understand because I am white and not of Spanish descend. I would ONLY recommend this location to my Spanish friends, or for certain they would be mistreated as I was!!! Do your own investigation, see if I'm wrong. I do plan on Ringing the corporate headquarters of U-Haul as I am a former employee of the U-Haul on the west side of Madison and detest this sort of behavior towards anyone white black Spanish Asian I don't care I treated everyone the same way with dignity and respect that is not what I was shown by this facility I will say this the male counterpart at this location was much nicer than the female counterpart at this location so it wasn't everybody that was rude but none the less the feeling and the behavior was the same the man was the one that was talking about me in Spanish while the woman was overtly rude to my face so either way it was very poor treatment.ericka W.
Took care of checking out truck & giving paperwork right away.Lari H.
Customer did not leave a comment.JAMES K.
Customer did not leave a comment.Elizabeth L.
I had requested a different location close to where we live. This location was 45 minutes away.teri K.
Operator did not assist me with hooking up trailer. Did not check to ensure that trailer light were working which they did not. I was quoted $50.00 rental fee in Janesville and was charged $124.00 in Fort Atkinson.anthony L.
The were only two issues we had picking up the truck. One was the road construction around the location which made it difficult to get to. The other was they do not take cash. Once they explained why, I totally understood. However, it might be a good idea to let people know in advance. Otherwise, the staff was very friendly, fastidious, and helpful.John T.
The employees were eating lunch when I arrived and told me they would be with me in a few minutes. After I paid for the Auto Transport, the gentlemen did not know how to hook it up as he claimed â€œit was his first timeâ€, and barely spoke English. Nobody was there to explain how to hook up the car either, I had to figure that out for myself.mike M.
Customer did not leave a comment.GARY M.
He couldn't give me a transponder for Toll that don't take cash. He took other people before us telling Us the computer was down like he Was giving us the rush. He couldn't explain to me about reimbursing my miles for going 38 Minutes out of our way to pick up the Truck. The road going in there according to map quest was all torn up It was a nightmare!mary M.
The location felt kind of dark and unfriendly, but it was clean. I would recommend because it has a 24 hour drop off. I am bothered I was charged a fuel fee when the truck was turned in with the exact amount of fuel I was given. I can't really prove otherwise, so that bothers me.Mary R.
Customer did not leave a comment.Jose H.
Customer did not leave a comment.Richie Lee H.
Customer did not leave a comment.Victor C.
Customer did not leave a comment.Larry R.