This is a dirty, abandoned building, in the middle of nowhere! The truck was just sitting on the surface lot. Wasp nest are all in the compartment boxes 1 & 2. They do not lock or require a code to get into. We had to get the key from the Orange return box, so there is no one coming to tend to the trucks or area in between. There were hassles getting the vehicle and the truck was DISGUSTING! Flies (gnats and mosquitos) were all in the truck, the truck was sticky, and smelled like urine and sex! The floorboard was dirty, the back was dirty. I reserved at a 4.5 star rated location in Valdosta weeks prior but the day before, I was directed to this location (almost 30 minutes away) since the Valdosta location was out of vehicles. Due to limited trucks in the area and this being the last weekend before my move date, we had to take it. Once in Valdosta, roadside had to come and replace a tire since a nail was in it and Low Tire pressure light was on. We had to clean and disinfect the truck before loading. The next day when I got on the road, I was stopped because the break lights don’t work in the back. Only one at the top. The steering wheel shakes bad once you reach 65 mph so that’s dangerous. I slow rolled at about 60 mph. At some points going under. This was a horrible location, truck, and experience!
Tammia B
Customer Reviews for LA Twister LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is not in a safe area and it is unclear what a customer is supposed to do upon arrival. On top of that, the dolly and moving pads I rented were not provided. I am very upset and will use other truck rental services in the future.
Nathan SClose it down
ANTHONY HMake it a little easier to talk to somebody and not be transferred five times. The person that tended the site and Lakeland Georgia where we picked the U-Haul up was wonderful
pamela bThere is nothing to improve at the 4800 location not is there anything to change at the Lakeland location. Service was amazing, truck was clean, manager was the sweetest. I went to the first location 4800 bemiss Rd Valdosta GA 31605. The manager was a sweet heart. the trucks were all booked the first day the next day the trucks 2 of the trucks were down. The manager sent me to Lakeland ga.
CHRISTIANA EWell done
MALIK TThank you miss Evelina everything you always accommodate me with a good truck I appreciate it so much thank you so very much I do recommend your service to someone else I was sleepless day thank you again for your service...Ms H
KATRINA CThank you!
LESLIE LMiss H the lady that recommended me thank you so very much I appreciate you and I appreciate your service and I'm going to need a little one soon thank you so much please and thank you can you please call me..
KATRINA CI tried to locate the person on the phone and it said they were not accepting any calls. Call the 24/7 number and had to get their assistance. When I did get to talk to someone they said that they were going to call me back in 15 minutes and no never called me back. This is the worse service I have ever experienced in my life.
Timothy W