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BARRY L
Customer Reviews for La Chiquita
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
La puntualidad y la amabilidad.
JESUS AThe gentleman who runs counter is always super helpful. I’ve rented a few times from him and always easy and fast!!
Jeffrey HTo have the uhaul ready and clean! Wasn’t clean when we got it and it smelled really bad inside.
MIRIAM AThe owner did everything he could to help me out. Fast in and out service.
Jeffrey Hneed b etter training on the check in process
JIMMY BThe people who were working there only spoke Spanish. They did not no how to unhook the trailer from the hitch. My husband had to do it. They didn't know how to give him a receipt showing he returned trailer. Just kept saying e-mail, e-mail, e-mail. After several days we had not received an e-mail showing we checked trailer in. Called the 800 number and was told that a U-Haul rep would check into it. No response of any kind. Called again and the rep apologized and said she would look into it. We finally received confirmation we returned trailer. We need a trailer in 6 months and will not be using this location.
DOUGLAS WI was charged more than originally quoted. When I turned in the truck the person for the uhaul part of it was not there, resulting in the truck not being processed as turned in till almost a week later which I was charged for. I had another move planned but now have to wait till I have the funds, as I was charged late fee for the truck being late because the place were I was scheduled to turn it in at didn't process it as they should have.
Julieann SSmooth pickup
Debra MThe personnel were busy serving lunches to customers, didn't really want to assist with the trailer return.
DAVID SThey were very helpful in helping me with trailer hookup and the return
Robin BRented here before. Super quick and easy once you're in the system. Text and email communication was helpful as well.
Matthew DConfirm equipment is there
CHAD EBest customer service
Lorenzo DThere is only 1person there so if you come when he is gone you have to wait until he returns.
Debra bThe battery died on us twice from our long distance move from California to Arizona which should have taken us 9 hours took us 14! With a dead battery no air conditioning it was ridiculous
Armando AProblem with trailer tires.Picked up a 6x8 trailer with dual wheels. Three of the four tires on the trailer were new, however the passenger side rear tire was very old. It was bald on the other portion of the tire and the steel belt was visible. The Driver side rear tire was under-inflated.
Robert TDoing an incredible Job!
mark dThere was no one there that could direct us on the return. They said to just leave it in the lot next door. No parking lot or designated area. Very disorganized.
Daniel STruck I was supposed to rent was not there so I was unable to do self checkout. Had to go inside and ask for help and they gave me a different truck. Dolly was not in truck, was told I was supposed to call ahead (nobody told me this in email I got while making reservation online). Truck floor was dirty and I had to sweep it out before returning it so I wouldn't get charged. To be fair, I don't think any of this was the location's fault, I blame the online reservation part of the company for screwing up. What if the location had been closed and there had been nobody one there to help me??
Dianna PBeing a small market, the customer needs to be patient waiting for the service. I was early to pick up, and they did their best to get me on the road.
James HFriendly and took care of us. Best U-Haul experience!!
Amy NThis placed dealt with the return in a prompt and efficient manner. Nice people and convenient location.
Bruce SKeep up with the good work!!!!
wilfred yThe uhaul that I reserved was not even present at the location I went to pick up at. I had to drive 30 minutes to the next nearest location to get a similar uhaul van. When I started the vehicle I found that it had less that 1/4 of a tank of fuel. Overall, very frustrating day.
richard bThe owner arrived at 9:15 am when the store/location was supposed to open at 9 am. He could not have been more unfriendly. Let me be clear, he was not rude, but not welcoming in the least and barely uttered a word to me. Lastly, the location did not have an "appliance" dolly that I ordered and had expected. Honestly, I am not 100% sure that he even looked for the appliance dolly. He went in the back room and walked out with a regular utility dolly. I am a business owner and rarely negatively review another business owner, but my experience was appalling. I am going to give him the benefit of the doubt and suggest that my experience had to me an anomaly as I cannot imagine U-Haul would allow such customer experiences to persist if U-Haul knew my experience was the norm. I hope others customers, past and future, have a better experience. Thanks.
Carl KStaff were friendly and helpful. The gentleman behind the counter offered to assist me disconnecting the trailer. Transaction was quick and professional. Parking are was clean and easy to access.
Robert BWhen I called to check on the pickup time, the person that answered the phone did not speak enough English to help me. She laid the phone down and no one came back on the line for 11 minutes!
Teresa BThis store is small but has always had the trailer I needed. The staff is helpful and always hooks up the trailer and lighting cords to my truck!
FORREST MUhaul rental at a taco stand? Associate did a good job. They did not have a Dolly and I was still charged. I called customer service and they would not refund. Now I have to call la Chiquita
Justin AI felt like they did not want to have anything to do with helping us. Walked in, said we were there to drop off. The guy said okay and stuck out his hand for the paper, looked at the computer and said your good. That was the extent of the conversation.
Rachelle SIf it's near by, OK place to rent. Neighborhood market, take-out food and U-Haul. U-Haul changed my reservation to this place and took be 20 miles out of my way. With pick-up and drop off, that made me drive an extra 80 miles to do a $42 trailer rental. Not pleased.
Colin RThis location is amazing! Very professional, wonderful customer service and flexible. Highly recommend.
Christopher HVery rude. Did not communicate or help with rentals. They just put the key in the ignition and started up the van. I realized then that I was to pull out the van and do all the inspections myself. At dropoff, it was the same.
Michele MWas connected to a small store. They call someone on their cell and let me talk to him. He said we would be back later drop the trailer in dirt yard and he would handle the paperwork when he returned. We were not able to lift the trailer to drop. Went back in the store. They said he would be back on 10-15. mins. After 45 mins in the sun. We asked a United Rental truck driver getting lunch at the store to help us unload. Bad service!
Jerry FPleased with the service and it was really convenient to return the equipment on a Sunday when most other locations are closed.
Bonnie MContinue the excellent service
Reuben FEveryone was very friendly and the service was great. UHaul needs to recommend to customers to order food from La Chiquita! It is amazing and helps make the moving experience more bearable
Jeff EThey failed to put items in truck as I was told. Attitude from the female customer service people.
ROBERT VNot much. Very good experience.
Brian HThe best customer service I have ever had, and very accommodating
Barnett JI have no idea why, when I collected the trailer this morning. they had to cancell my original reservation (made a few days previously) and make a new reservation. Wierd and time consuming, plus I had to produce my credit card in a less than desirable location!
Graham WRE: Truck drop off location. Location was convenient and the staff made it easy to drop the truck off.
Mary T