I unloaded my car from trailer and parked the trailer as directed. All went well.
DON S
Customer Reviews for La Salsa Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off location was too far, 40 miles, from my destination, which had 3 retailers but too full to take my trailer.
IVAN CAdditional charges added to my bill without explanation, difficult drop off due to management
tia dIt took over an hour for person to get my information so that we could get the truck. IT was ridicules, I updated my DL at least 3 times. Not sure if it was computer problem or computer entry problem. Needless to say it caused a delay in my day NOT to mention I was supposed to pick up the truck IN Paso and NOT 20 minutes EACH way out of my way. WAS NOT HAPPY!!! Don't care what you do for the next customer just what are you doing for ME!!
Stephanie CMoses was extremely helpful. Great operating hours. Easy access! I would definitely recommend this location.
Dan DThe overall experience renting from uhaul was terrible. It isn’t this pick up locations fault that this process was so painful, it is the way this company and corporate operate the rentals. I made a reservation in April and two days before my pick up, I received a call that the trailer was not available and the only option I had was to drive over an hour out of our way to this Shandon location to get a trailer. The woman on the phone said they would take of $50 for my trouble which did not happen! I hate this company, the process and will never rent from uhaul again!
Scott WThe system was down on return, the contact number on the contract was no longer in service and the posted hours of business at the location were not honored (arrived three hours later than posted) We had to find alternative means to contact the location and in addition the hatch door to the trailer malfunctioned when rolled up (got stuck) and we had to have two people keep it open for loading which was an terrible inconvenience.
Charles MA+++
Paul LTruck smell like wet dog , the ride was awful ; front shocks of that unit are shot
Alberto FExcellent service! Extremely helpful with hook-up. Return was easy and helpful as well.
Chris sHave equipment at store in Paso Robles. Shandon is very small community.
Bill ARidiculous
Ron LThe people at the loca8are awesome but their system never works. When you call in, those people take forever and are not very nice.
catherine rHumans will never replace machines!! I ordered a 26' ft truck, and all they had was a 20'. ft truck!! Not enough! Too late to change anything cause they new we were coming !!
Jodi TWorst Uhaul experience ever. Waited over two hours for store owner to show up. No apologies, nothing. Will not rent from this location again. Just don't rent there. Have rented many times with usually positive experience from Uhaul.
Steve FU-Haul had their hours wrong and I waited almost an hour for them to show up. But, once they showed up everything was ok.
JENNIFER HHave a uhaul sign somewhere so you know where to go. Pretty confusing going inside a convenience store without uhaul signs to know you're in the right place. Also fix the online system so you don't have to reinput all your personal information that was already online.
Jacob LNot sure if the attendant at the location was sure how to check trailer in. He told me to take it out there and just drop it off, No assistance offered at all. I managed fine, but facility really seems to be a second thought.
Terry L