Website login needs to be improvedCynthia M.
Customer Reviews for Lady Liberty Private Car
U-Haul Truck Share 24/7© Location
Elkton, MD 21921
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make it free.JARRETT M.
Customer did not leave a comment.Diamond M.
After you guys confirm payment/ make it where you can get the code for the easier or just let the phone personnel give customers the code immediately!! Your automated system is confusing and needs regular people to understand!! Too many repeat instructions!!John W.
I dropped off the truck at noon on a Thursday and the place was closed. There were no clearly marked spaces to park the truck in.Jeffery G.
No improvements, my pickup experience was extremely smoothNicholas M.
I've done business with uhaul multiple times before but my experience this time with uhaul agents were extremely terrible. Never again. I reserved my reservation online. The send me to 2 locations to pick up the truck. After arriving at those locations, I was told that there was no truck available for me. Then they send me to elkton about 30 minutes from where I live then I have to drive back to my home after picking up the truck in addition to wasting my person gas at the two wrong location I was given. Then drove the truck to Smyrna and return it in Smyrna, comes to realize, they told me to drop it off in Dover that was nowhere closer to me. Before returning the truck in Smyrna, I had fill up the tank with Gas. I saw my receipts and there was charge for gas after filling the tank with $20 gas. This is very wrong.Titus S.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.ANGELINE G.
Very small operation .Friendly and efficient.which was 16 miles from my original order point.james V.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Lisa C.
Quick, easy, accessible. Use GPS to locate behind Post Office.Hubert J.
Your check in procedure via the u haul app was cumbersome.Robert O.
This location was professional clean and courteous.Victoria M.
Customer did not leave a comment.Aron M.
easy to deal with and very friendly.Nicholas K.
Customer did not leave a comment.Pavan Reddy M.
Customer did not leave a comment.Kenny M.
Customer did not leave a comment.Sarah H.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Carlos M P.
Customer did not leave a comment.James C.
Customer did not leave a comment.Jessica A.
Very good experience and very good customer service. We would use Liberty Lady again and highly recommend them.Thomas C.
Customer did not leave a comment.Albert I.
Customer did not leave a comment.Renee S.
Everything was perfect!MARY ANNE B.
Great service, very friendly people!Christopher J.
Very convenient, clean, and friendly customer service. Thanks for making my move smoother than expected!Laura C.
Very nice peopleNora C.
THIS WAS ONE OF THE MOST , 1 ,2, 3, PICK AND DROP OFF, WILL BE USEING MORE , THIS WAS THE BEST EXERIENCE, IN AN LONG TIME. THANK YOU VERY MUCH. ( AMF) . VIDELL LONGvidell L.
Extremely courteous and helpful staff. When the U-Haul site was down, they were able to complete my request through phone. Easy return!paul S.
Customer did not leave a comment.Alexander A.
Customer did not leave a comment.cheryl O.
When I booked online, I booked a 26' truck for pick-up in Kennett square, pa. I even got a confirmation email. Two days before my move date I got a call from uhaul saying we only have a 20' truck and it's in Newport delaware. That location added an hour to my drive and several miles. Costing us time and money. The attendant at the Newport location was excellwntJonah G.
I happened to need a van unexpectedly on an end of the month weekend and tried several other U-Haul locations, even a Penske, with no success. This wasn't a surprise considering the normal rush on end of the month weekends, but what did disturb me was the apparent lack of care or offer to help from those locations who had managed to be "sold out". I was on my own, Fortunately, by calling other locations, I found this one in Newport, Delaware on Ayre Street and found the staff to be extremely polite, caring, and this may seem relatively unimportant - spoke clear English. Although further away from my home, I will go to them in the future should I require use of a U-Haul again. Note: I like that U-Haul posts their daily rate on the trucks - $19.95 per day for local. The Penske location did not and when I asked how much for a day rental, I was quoted $60 per day!paul S.
I pre planned my trip and calculated my miles. I new it would be about 30-35 miles. I was charged just shy of 60 miles. I gave them my exact route and after they added the hours and of course it was within my calculations. I was refused an adjustment because the truck never had an issue ??. So, I will never use this location, because I have issue with being robbed!Lavance J.
More parking spots to leave personal car would be better. Clerk was super helpful with checking in, adjusting mirrors tips on driving this larger vehicle.Jennifer C.
This location was pleasant to work with! Would recommend them to anyone. We were supposed to pick our u-haul up from the u-haul place in the city of Wilmington. No one showed up to the store to open it so after an hour of waiting there we decided to call to help line. I was transferred 4 times before they told me there was nothing I could do. They lady also on the phone said there was no other U-Hauls that I could rent. We called the one in Newport and they said they had one. They were all set when we got there! Thank you to this location for helping us with our move in day.Shane T.
they were very friendly and professional very easy to pick up the truck and returning the truck was also very easy. I will be going back in the near future. To rent another truckmichael M.
Customer did not leave a comment.rayhandrea L.
The computer system was down and it took longer than expected and my paper work was emailed to my cell phone by the clerk. I don't fault the clerk. I fault U-Haul.Ivan T.
Customer did not leave a comment.Lynette S.
Customer did not leave a comment.John H.
Customer did not leave a comment.benjamin C.
I was advised by Richard in the office Monday that I would be charged .69 cents per mile, I agreed and when I went back in Thursday to pick up the truck and finalize the paper work the woman in the office told me my information was not saved so we had to start over and that it would be .99 cents per mile. I told her I agreed to .69 cents so she kindly advised me to call traffic once the truck is dropped back off and they can adjust it. I did exactly what I was advised to do and Grace in traffic told me that was untrue, since they have already dispatched me she can not change the price. If I would have known to call before hand I would have but since I was told to call at the end I trusted the office staff who works for uhaul! Now I have to take out more time, go to the office, file my complaint and hope that I get whatever refund I can for misleading me with false information. I was highly upset and disappointed in the knowledge that the office staff lacked.Lisa C.
The OWNER of the U Haul Operation at this location is incredibly RUDE Inconsiderate Discourteous Disrespectful Ignorant and a Complete Total ASS HOLE. The OWNER ( Not Chantelle employee) Was disrespectful ride ignorant and abusive not just towards myself but also towards his employee Chantelle UHaul should be disgraced of such abusive disrespectful rude ignorant abusive relation style conduct and behavior by a U Haul franchise OWNER. Unacceptable and abusive especially after spending Wasting 2 1/2 hours at the location trying to sort out fix and correct issues created by U Hail in closing out the rentalGreg H.
Customer did not leave a comment.Lawrence L.
Customer did not leave a comment.Julian R.
Very seamless, from reserving online, to pick up and return. The lady at Lady Liberty was very helpful, so the human part of it is still there which is good. It was my first time using this service and I expect will do so again. Very pleased.Michael D.
This location was great however we initially went to a different location because that was listed on our confirmation . This led to a delay in our move and cost us significant money which was frustrating. I found it very frustrating we received no call or anything.Elizabeth K.
Excellent customer service..Milton R.
Customer did not leave a comment.Jackeline I.
Had a terrible experience with uhaul and its new app system. The customer service was unwilling to work with me and I was charged an additional charge of 89.00 and 10.00 for insurance after returning my rental 1:30 later.Derrick M.
Customer did not leave a comment.ANDREW S.
Friendly and helpful service at this location. Thank you for making this a pleasant experience on such a hot day.Daniel M.
Customer did not leave a comment.Craig L.
Customer did not leave a comment.Pauline D.
Customer did not leave a comment.Yang K.
They were very friendly easy to deal with.Bridget G.
Customer did not leave a comment.John B.
Nothing to improve. Cierra and Rich gave us great customer service. Cierra was ready for us, and we were in and out.Janet R.