Set my pick up for 6 am had a confirmation number and no equipment was set. Left the lot at 7:30 with only one dolly after paying for two. I put gas in the equipment but was charged $80 additional. This was a cluster and the additional charges are outrageous. I called to see about them looking at the charges and was basically ignoredPhillip M.
Customer Reviews for Lady Magic Detail
(U-Haul Truck and Trailer Rental Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Couldnt have been furthest from me. Location was closed. Had issues with service to do online return. Took forever.PATRICIA K.
Customer did not leave a comment.Philicia T.
Customer did not leave a comment.Thresh B.
Customer did not leave a comment.DeAna H.
Customer did not leave a comment.Abdul K.
Customer did not leave a comment.maria M.
Customer did not leave a comment.Cavitt R.
Guy was real friendly. In and out in minutes.William T.
I haven't received my refund nor have I been able to speak with anyone the phone just rings !EMBERLY J.
Customer did not leave a comment.Daniel D.
The manager of the store answered all of my moving questions and requests. He made sure I understood the rental agreement, he helped me with figuring out exact size of truck I needed to get best results. Everything was amazing.Didray Y.
Customer did not leave a comment.Cordarrel A.
My experience was great! Will absolutely be renting from this location from now on. Great customer service!Almegra C.
Not this location's fault at all â€¦ but even though I selected Truck Share 24/7, when I went to check-in this morning, because my reservation time was outside of the retail business hours, I was given an error and told I could not pick up until 10:00. When I arrived at 10:00 my truck had already been rebooked because I didn't show up at 08:00. This was a UHaul website issue that needs to be resolved.Douglas S.
Rep. was very polite and professionalDavid B.
Customer did not leave a comment.Viveca S.
Very good service. !!Rosie H.
Customer did not leave a comment.Alexis L.
Customer did not leave a comment.Bryant J.
Customer did not leave a comment.Norma J.
Great, quick service and attention. Thank you!Mark Q.
Customer did not leave a comment.Utecia S.
Customer did not leave a comment.Teresa R.
Let customers know if a dolly is availableASHA G.
Let your customers know they he charge over $200 for a wrong location drop off. Also let your customer know its two locations on Botham Jean. When dropping off at the location.James T.
Customer did not leave a comment.Reginald M.
Accurate fuel tank reading, no sunflower seeds in the truck, dress professionally no sweat pants and flip flops, and do business in the store not in your car from a phoneTramisha H.
Customer did not leave a comment.Migdalia S.
Customer did not leave a comment.Nicholas B.
Customer did not leave a comment.Ashlee H.
Customer did not leave a comment.Otis J.
Was no one there when hours showed they were to be open. There was 2 customers at location to pickup and no one to help them.MICHAEL S.
Everything was great!Rocio L.
Customer did not leave a comment.Koshima W.
Customer did not leave a comment.Jose R.
The tank was empty when we got the uhalAshlie W.
Would not let me add how much gas was in the tank when I picked it up. It was under half a tank. Radio did not work. Don't think they cared.Patrick K.
Everything was good.Alisa S.
Customer did not leave a comment.jimmy S.
Customer did not leave a comment.Stephanie A.
Customer did not leave a comment.Samuel M.
Customer did not leave a comment.Glorias D.
Customer did not leave a comment.juan G.
Just was good really good And real goodjesus S.
Customer did not leave a comment.juan H.
Customer did not leave a comment.Cindy P.
The inside was clean .. the box was dirty .. also they did not have adequate supplies and were not prepared for us to pick up the truck .. so we had to buy a dolly unacceptable..Chris C.
The location was scary. No one was there. Dirty. I crawled through a fence to â€œgo around backâ€ like the signs told me to do and read those instructions. I felt scared and grossed ourMaci W.
It wasn't in the best part of Dallas, but the gentleman that helped was great in helping me getting the trailer hooked up to my car. I think it was the only trailer available in Dallas or Austin.Dann S.
Customer did not leave a comment.Edgar C.
Customer did not leave a comment.Margertree H.
Customer did not leave a comment.Danny L.
The check in online was unclear of what to expect prior to picking up the truck and took a long time for approvalTwanda H.
See aboveCraig C.
Customer did not leave a comment.Tiffany M.
The local officer is really friendly and responsibleIrene K.
Not in a great part of town, but I had no issues.Nicholas T.
Location is in a more industrial area, so not a lot of people around but high traffic on the main street it faces. It's a car detail shop with a U-Haul business attached. When I arrived and tried to enter through the front door, a the door was locked and a gentleman inside motioned for me to enter through the garage. I walked through the garage and into the room where the checkout desk is located, and the same man said "not in here -- talk to that guy," pointing at a man cleaning a car and chatting with a friend. I waited about (outside) five minutes until he was done cleaning the car until he approached me. I showed him my app and that keys should be waiting for me, and he ran inside to get them and just handed them over with no instructions. The truck was pretty dirty, but I didn't have the energy to deal with that at the time. Also the drivers side door didn't shut all the way. Later, I would learn that the passenger side door didn't open from the outside, requiring the driver to go back to the truck to open the door from the inside handle. Once the truck was loaded and I was driving, I noticed that the suspension was absolutely terrible. Everything was bouncing and sliding around. I've rented dozens of U-Haul's before, and this one had the worse suspension I've experienced. Overall, I'd say most of the problems experienced were due to lack of care to the vehicle and lack of professionalism at the rental place. I would never recommend this location to a friend.Jordan R.
Customer did not leave a comment.SAMUEL R.
Customer did not leave a comment.Demarcus W.
no one there. no blankets as ordered. remote checkout is a real pain so be prepared with a fully charged phone as UHaul states on their website.Patrick O.
Customer did not leave a comment.Json J.
Customer did not leave a comment.Mark H.
The truck had obviously not been cleaned and when we opened the back at our home, it was filled with broken glass from a picture frame. The whole truck wreaked of smoke also. The location itself was very strange as well. It wasn't even recognizable as a Uhaul store and the front shop was closed.Ethan F.
Customer did not leave a comment.Kevin A.
Customer did not leave a comment.Nancy H.
Customer did not leave a comment.FARIBORZ M.
Customer did not leave a comment.DERRICK A.
The U-Haul Representative meet us on time and patiently waited on us.Preston W.
The location was GREAT!!! The process of getting the truck was HORRIBLE!! Uhaul dropped the ball on my order!!!SHANERICKA D.
Excellent service! Would definitely use this location again.Jamarcus A.
Fantastic service. The owner saw me driving into the lot and came back to check me in. Over the top service. Tanks.Kevin M.
Don't make custom do they job.LIONEL H.
Customer did not leave a comment.Irenisha A.
The gentleman who helped me was very polite and professional. The truck, however was dirty and had an unknown odor. Also, the windshield was very dirty and there was not any window washer fluid to wash it with. On another note, the after-hours drop off process was not easy to use and long.Catherine R.
Customer did not leave a comment.Cindy M.
Customer did not leave a comment.Jacqueline W.
Customer did not leave a comment.Sainofoai S.
Great servicePatricia W.
Customer did not leave a comment.Barbara B.
Very easy and friendly !EDGAR H.
Customer did not leave a comment.Yannick P.
Turned in and told me I would get a receipt later when he checked in. I left and knew I should have waited but I was late for something. Got a receipt later and hit with $25 cleaning fee. There was nothing wrong with truck other than I may have left a bottle water in truck. Pretty sure it was a revenue opportunityKeith R.
Customer did not leave a comment.Adam N.
Service was great. I really enjoyed the ability to pick up mobility.CHANTTANI S.
Good customer servicetony D.
I ordered a dolly and one was not provided. This made the move very difficult. Also, the parking situation was extremely difficult.caleb H.
Customer did not leave a comment.Blake M.
Truck had bugs everywhere in the back. The neighborhood was in the worst part of town. Also the movers your website recommended left me half way through the job. Worst moving experience EVER!Keagan B.
This was way out of my way to take back. It took me over the mileage . I passed 3 to 4 places to drop off and when I called another one closer to me. They said you all charge 700. which I think is dumb as hell. It used the gas as well. I didnt want to have no more gas than I left with.Wanda S.
terrible place to get to.. I was told I was getting a 50 dollar credit lied tooThomas E.
It's OkyNIRAJAN G.
Customer did not leave a comment.Katina Y.
We had difficulties with the lock and there were no employees at this location to help us.Ragen R.
Location was closed and in a dangerous area, and it took extended time to get checked in via phone. Truck was the wrong size, fuel was on 'empty', and the reserved furniture dolly was not providedStephen B.
Great service & attitude from owner!GABRIELLE R.
Customer did not leave a comment.DEMONDRAY SOREE W.
Customer did not leave a comment.Elena M.