Everything was great 👍 until it came to the signing for the application online. I just think it was a little confusing, but luckily the guy at the store helped walk me through the process.
Mario S
Customer Reviews for Lady Magic Detail
(U-Haul Truck and Trailer Rental Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dangerous neighborhood, no one available
JAMES WThe service was fantastic
Kenneth Tbad area
Rida SI plan renting again at this location 5 months from now. Had no issues and they have no problems communicating with their customers.
Brian KThe location was hard to find, but the attendant was attentive and professional.
bob kThe equipment wasn’t clean. It also would’ve been more convenient to pick up at a U-Haul store since we needed to buy rope to secure our items in the U-Haul, and had to drive over to a U-Haul store separately.
Alexis RStaff was very helpful and polite at this location
Ivin MArrived at 10 AM for pick up and no one was there and had to wait an additional 15 minutes or a person to arrive. Then we were given a truck with 95,000 miles to drive from Texas to Florida even though another location said we should never get a high mileage truck to do that kind of distance and said you’ll be fine because they keep their vehicles very well maintained. However. The brakes were squealing. The wiper blades did not clean anything need to be replaced and the driving wheel was loose on wheel, so it was extremely unsafe for such a ride.. Also, he did not have a lock on this unit and he did not have the pads in the unit that we paid for so we had to go to another location for the pads that could not be provided in full and purchase luck on us.. He would also not answer the phone the minute we left for anything so had to call Customer Service to call him directly to get answers of our issues and problems..
James REveryone from the beginning when I first made my reservation, was very helpful, and pleasant to talk to. Each person I talked to on the phone had great customer service and Super nice and very informative.
Stacy PHad no problem.
Jason CI wanted a proper company location so the vehicle I was driving could be checked out before I did another 2500 miles , also was towing a boat and this location had minimal parking or room to manoeuvre a vehicle with a trailer
llewellyn s1. They changed my pickup location from Greenvale Ave to this location (Botham Jean) without contacting me so we had to drive to two locations.. 2. There was no one on site (Botham Jean) so I had to contact the 800 number who contacted someone to meet us at this location after waiting 30 minutes 3. I ordered a 4 wheel furniture dolly when ordering our truck, but the Botham Jean location did not have one. I contacted the 800 number again, but they couldn't locate a furniture dolly for me at any other nearby locations They did remove it from my bill. I ended up having to purchase a dolly at a local Home Depot for $32.00.
Joe MN/A
Tacita WThere was fraudulent handling of my debit card.
Ernest CYou never have availability they should have more trucks available
sandra jTaxing for nothing, Location is absolutely terrible, barely had a spot for the uhaul because it was a small lot with both regular cars and the uhaul trucks. Will not recommend these companies to anyone.
DEANDREA JThey should have more trucks available you have to wait too long to get the one that you need
sandra jIt was an easy and excellent experience. Brandon had exceptional customer service and walked me through the process when I had questions. I’ll definitely use this Uhual again.
ZaKiyyah LNever got any paper work when they took the truck in.
Lewis HSet my pick up for 6 am had a confirmation number and no equipment was set. Left the lot at 7:30 with only one dolly after paying for two. I put gas in the equipment but was charged $80 additional. This was a cluster and the additional charges are outrageous. I called to see about them looking at the charges and was basically ignored
Phillip MCouldnt have been furthest from me. Location was closed. Had issues with service to do online return. Took forever.
PATRICIA KGuy was real friendly. In and out in minutes.
William TI haven't received my refund nor have I been able to speak with anyone the phone just rings !
EMBERLY JThe manager of the store answered all of my moving questions and requests. He made sure I understood the rental agreement, he helped me with figuring out exact size of truck I needed to get best results. Everything was amazing.
Didray YMy experience was great! Will absolutely be renting from this location from now on. Great customer service!
Almegra CNot this location’s fault at all … but even though I selected Truck Share 24/7, when I went to check-in this morning, because my reservation time was outside of the retail business hours, I was given an error and told I could not pick up until 10:00. When I arrived at 10:00 my truck had already been rebooked because I didn’t show up at 08:00. This was a UHaul website issue that needs to be resolved.
Douglas SRep. was very polite and professional
David BVery good service. !!
Rosie HGreat, quick service and attention. Thank you!
Mark QLet customers know if a dolly is available
ASHA GLet your customers know they he charge over $200 for a wrong location drop off. Also let your customer know its two locations on Botham Jean. When dropping off at the location.
James TAccurate fuel tank reading, no sunflower seeds in the truck, dress professionally no sweat pants and flip flops, and do business in the store not in your car from a phone
Tramisha HWas no one there when hours showed they were to be open. There was 2 customers at location to pickup and no one to help them.
MICHAEL SEverything was great!
Rocio LThe tank was empty when we got the uhal
Ashlie WWould not let me add how much gas was in the tank when I picked it up. It was under half a tank. Radio did not work. Don't think they cared.
Patrick KEverything was good.
Alisa SJust was good really good And real good
jesus sThe inside was clean .. the box was dirty .. also they did not have adequate supplies and were not prepared for us to pick up the truck .. so we had to buy a dolly unacceptable..
Chris CThe location was scary. No one was there. Dirty. I crawled through a fence to “go around back” like the signs told me to do and read those instructions. I felt scared and grossed our
Maci Wnothing
Brandi WIt wasn't in the best part of Dallas, but the gentleman that helped was great in helping me getting the trailer hooked up to my car. I think it was the only trailer available in Dallas or Austin.
Dann SThe check in online was unclear of what to expect prior to picking up the truck and took a long time for approval
Twanda HSee above
Craig C