Customer Reviews for Laguna Self Storage LLC
(U-Haul Neighborhood Dealer)

1542 reviews

20522 Laguna Canyon Rd   Laguna Beach, CA 92651
(On Laguna canyon rd right next to the Laguna Beach animal shelter)

(949) 494-2097

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 5/16/2021 - 6/30/2021: Closed

Services at this Location:

Contact Us

(949) 494-2097

20522 Laguna Canyon Rd
Laguna Beach, CA 92651
(On Laguna canyon rd right next to the Laguna Beach animal shelter)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 5/16/2021 - 6/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Very professional experience from start to finish. Thank you.

ANDREW K. 
Rating:
1.0

Bad rate quote

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
5.0

Customer did not leave a comment.

DIANA DOLAN L. 
Rating:
5.0

Great experience. Quick In & Out service. Clean truck. Fair price. Highly recommend.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

BRETT M. 
Rating:
5.0

This place was great, a little hard to get in here with traffic but someone will slow down and let you in. Overall it was a good experience.

Miguel S. 
Rating:
4.0

You guys are doing good during these crazy times.

Arijit D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

Best U-Haul in Orange County! Friendly service.

DERRICK L. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Fast, quick and easy pick up with friendly staff. Great prices too

Steve W. 
Rating:
5.0

Use this location many times. The people were very helpful guiding me through the new check in procedures.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
4.0

The automated interface was impressive and worked great. Of course not as easy as having a customer service person assist but it was functional.

Scott B. 
Rating:
3.0

I order blankets it wasn't there I got problems a lot

KOBRA N. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Manager at the location was very nice. The truck was clean, but during these times, perhaps a little "note" in the truck to let me know that the truck was in fact "wiped down" once I got in the vehicle. The app could still be a little more "user friendly" - I thought I had downloaded plenty of information on-line and then had to re-enter most of it; perhaps a 24 or 48 hour password to make the process simpler.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
3.0

I need credit for the blankets I did NOT use. I stood outside , baking in the sun b/c they don't let anyone inside, while he was on the phone. They guy (don't know his name) behind the counter said he would have to “redo” my transaction in order for me to a refund for not using the blankets. They truck was returned around 2 pm.... Please refund for not using the blankets.

Karen O. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Buy more modern equipment that gets better gas mileage. LOL

wayne W. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

Macan D. 
Rating:
5.0

Customer did not leave a comment.

laura S. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

erin A. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

The Uhaul App is really poorly designed. I had previously reserved the vehicle, then started the final rental process when I arrived at the location. The process at this point was ridiculous. Taking my picture, taking picture of the drivers license, then it wanted an alternate ID, like a passport or others...which I don't carry around with me. Thankfully the operator of the location was there and asked if I needed help. I did and he was able to go inside and do the process paperwork for me. U-Haul, you need to fix that stupid app. If you want all the other information it WOULD BE BEST if that is explained and MAYBE ask the renting parting to do that all before they leave there house. It's stupid to have them doing that in an open area and in my case an area with poor cel coverage. Some locations may not be that safe, so best to get all the information into your system before the person leaves their home location.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Ralph Z. 
Rating:
5.0

Customer did not leave a comment.

Colby A. 
Rating:
5.0

Mike was awesome!!! The experience was great. The online truck return is very convenient. I just wish the inside of the truck was cleaner. Just being nit-picky here, though. Thanks, U-Haul!!!

DARWINJAY M. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

N/A

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Lacey S. 
Rating:
5.0

Customer did not leave a comment.

rod K. 
Rating:
5.0

Loved Darrel he is the best. Worked with him several times, always smooth. He is a keeper! Thanks Darrel

Cyndy B. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Everything was well done with U haul.

Nader B. 
Rating:
5.0

The staff at the laguna beach location are friendly and efficient. It is always a pleasure to rent from these guys.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Gebran C. 
Rating:
5.0

Friendly staff!

Marcel C. 
Rating:
5.0

Mike was very helpful and made sure my reservation was accurate.

Christopher S. 
Rating:
5.0

Not really anything to add, i just thought the location was a little inconvenient because i just don't like stopping on the laguna canyon road, but i can't ask y'all to relocate the whole building haha. i would come here again anyways

Francisco V. 
Rating:
5.0

Customer did not leave a comment.

Rod K. 
Rating:
5.0

Always helpful and professional. Use this location all the time.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

I had to call them again because I didn't receive the email confirmation from them, that they said would be sent to me, saying that I had returned the truck In good condition. It turned out they had not sent it to my correct email address. But I got it immediately after my call.

Tricia D. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Hand truck and blanket tied inside is in an awkward place if not used.. the

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

BILL B. 
Rating:
4.0

Customer did not leave a comment.

Betsy G. 
Rating:
5.0

Customer did not leave a comment.

nazly R. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Mike is great, he is so helpful!

Rod M. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

Leanora C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

The equipment was clean, in that there was no visible dirt, but it was not cleaned between use, as I saw the man deliver it, and then I was immediately handed the keys. With COVID, I would think there should be at least a feeble attempt at sterilizing door handles, etc. Also, the furniture pads were disgustingly dirty -- caked with dirt and hair.

Maria E. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
2.0

Customer did not leave a comment.

SEYEDALI K. 
Rating:
5.0

nothing to change, great experience! *****

SHANE T. 
Rating:
5.0

Very accommodating and great to work with

RUBEN M. 
Rating:
5.0

Very friendly staff!

Jamila H. 
Rating:
5.0

Nothing. Customer service was excellent

wemdy T. 
Rating:
5.0

Just keep doing what you're doing.

gerald R. 
Rating:
4.0

Customer did not leave a comment.

Dafydd W. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

REGULUS V. 
Rating:
3.0

The Uhaul representative was kind and courteous.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

IAN K. 
Rating:
5.0

Professional and fast service!

Marcel C. 
Rating:
5.0

Laguna Canyon Self Storage makes renting a UHaul as easy as possible. Moving is always stressful and they are professional, responsive and helpful. I used them for a move two years ago and went back to this location for current move even though there were two closer rental locations. I did not want to take any chances of not having a smooth rental process. Repeat of first experience, excellent!

GRETCHEN M. 
Rating:
5.0

Customer did not leave a comment.

Lulu S. 
Rating:
5.0

Very helpful employee and easy pick-up. Thank you!

Ron A. 
Rating:
5.0

Customer did not leave a comment.

SHAHRIAR S. 
Rating:
3.0

A traffic light or some sort of traffic control would be very much appreciated.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Hossain T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

keri C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

We had an excellent experience with our representative. He was very friendly, professional, and worked fast to get us on our way. I hope he get a big raise and a promotion! Best Regards, Kristen Kim

Richard K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

We had no reservation, but the truck we needed was available for our last minute decision to bring all that was our storage unit home in one easy trip. Namaste'

DEBORAH C. 
No reviews have been submitted for this location.

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