Customer Reviews for Lake Erie Lawn & Garden
(U-Haul Neighborhood Dealer)

1,355 reviews

7833 Munson Rd   Mentor, OH 44060
(Located at the corner of Munson & Andrew Rds next to Walgreens)

(440) 209-1016

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(440) 209-1016

7833 Munson Rd
Mentor, OH 44060
(Located at the corner of Munson & Andrew Rds next to Walgreens)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Worst experience ever! Will not recommend Uhaul to anyone!

rebecca C. 
Rating:
5.0

Customer did not leave a comment.

ERMA F. 
Rating:
5.0

We rented a 10" truck and we thought it had a ramp.......would have been helpful

CHERRISE R. 
Rating:
5.0

Customer did not leave a comment.

ANGEL G. 
Rating:
4.0

Customer did not leave a comment.

EDWARD E. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

CALVIN R. 
Rating:
1.0

When I reserved the truck I was NEVER told there was a 99 cent / mile charge. When I picked up the truck I was NOT told there was a 99 cent / mile charge. I Never signed any form of rental agreement that stated there was a 99 cent / mile charge.In fact, I never signed any type of form or agreement. Why does U-haul use hidden charges to steal money from their customers? You should be ashamed.

DANIEL S. 
Rating:
5.0

All is well

Donald L. 
Rating:
5.0

I used the mobile pickup/return and had some problems with it. When picking up, the site wouldn't accept my photo upload and kept sending me back to the beginning of the process. It finally accepted it but it took about 6+ tries. When returning, again the site wouldn't accept my photo upload and I was glad the location office was open so I could bypass the mobile process and just turn in my key. It was very frustrating. In the future I will avoid using the mobile process if at all possible.

Aurora M. 
Rating:
5.0

Always awesome dealing with Jason Lori and the gang.

MARK G. 
Rating:
3.0

24/7 pick up did not work

DARRELL M. 
Rating:
5.0

Great customer service polite and friendly

JOSEPH T. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Service was great, so I have no suggestions for improvement.

VICKI F. 
Rating:
3.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Easy to book, friendly staff, and great location for me.

NICHOLAS B. 
Rating:
2.0

Spent 30 minutes trying to check out the truck on the app. Being charged per mile and for gas is ridiculous. Truck tires, suspension or something need maintained. Very rough driving vehicle

Steve N. 
Rating:
4.0

Van was dirty Inside and out. Needed a good wash on the outside and the inside should have at least been wiped down. All in all great van, and good Customer service.

Peter P. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Was quick and easy

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Kyle K. 
Rating:
4.0

They did not have a dolly so they gave me an appliance dolly that was too big so I did not use it and still got charged for it.When I picked it up they could have explained more about the drop off procedure as they were not busy.

CYNTHIA C. 
Rating:
4.0

I dropped the truck off at 6:13 pm on Saturday

MICHAEL L. 
Rating:
3.0

Less paper work, less paper work, less paper work, less paper work on and on ad nauseum.

RAYMOND S. 
Rating:
5.0

Was some damage to fender of trailer dolly prior to using but it worked as needed.

MICHAEL G. 
Rating:
5.0

Nothing Excellent service on both ends of one way Equipment perfect! Thank you

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

allgood ecept van was pretty dirty and inside windows were filthy had to clean to see out windshield- but overall good experience

Jeff B. 
Rating:
4.0

More defined about gas fill up. Vehicle did not have full tank.. notified the office..told me to take a picture. I filled it to where it was and above. Hopefully I won't incur any expenses above that for fuel.

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
4.0

Customer did not leave a comment.

DANA F. 
Rating:
1.0

Customer service was rude. The uhaul was fine. The location did serve my needs . I would not go back to this store.

SCOTT C. 
Rating:
2.0

The first young lady i dealt with there was not professional & made me feel uncomfortable, especially with that being my first time coming into their establishment. Overall wasn't a good experience. Cordially, First & last time customer.

tyren V. 
Rating:
4.0

It was a bit dirty but overall a good experience. If you use the website, easy in and out.

Thomas C. 
Rating:
5.0

Tires needed air

Frank S. 
Rating:
5.0

I thought the whole process was quick and easy right down to the online Check-in process.

John S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS J. 
Rating:
2.0

You charged me for 2 days and it was back before 24 hrs!!!

Jorj U. 
Rating:
1.0

This is the second time I payed for something and never received it. The truck was dirty, and drive horrible. When I parked the truck and went through the whole process of dropping off the vehicle, some guy told me i will be charged $40 for parking in the only spot available, also in the same area where I found my truck. So I had to relocate the truck to the other side of the parking lot to avoid a fee that I did not know about. Not happy, again.

Noah H. 
Rating:
4.0

It is unfair to rate my experience on one location since in my recent move I kept getting switched to different locations. In Virginia I was trying to get the Hampton location and got switched to Norfolk and my truck still wasn't ready, they had to go to Chesapeake to pick it up and it made me late for the movers. In Ohio I got switched from one Mentor location to the other last minute, saying that the forts location was closed for the weekend. Why didn't they tell me that when I stopped by on Friday checking on my reservation for Monday. I've used haul for a long time I guess I'll have to start using Penske.

Dennis H. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Tire was flat and did not have a cap when I went to put air in at gas station.

John S. 
Rating:
4.0

Customer did not leave a comment.

DANA L. 
Rating:
5.0

Customer did not leave a comment.

Lukas D. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

When I returned it, clerk still says 40 min. Rest to be checked in, needed to be sanitized, 20 minutes minimal. My truck was not cleaned or sanitized when I picked it up at 930 am. As I was leaving, she was going out to check back in a pickup truck returned earlier, as someone else was going to rent it. No cleaning fluid, no wipes, just the contract. Left the pickup, and proceeded to my truck, checking it in. All in 10 min. I guess I just don't understand

JAMES N. 
Rating:
3.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

JAMES I. 
Rating:
1.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Second time renting from this location. Check in agent was helpful and kind.

JACQUELINE J. 
Rating:
1.0

I ordered the truck for a 24 hour pick up, I arrived at the facility at 7AM for my pick up time and was not able to pick up my truck. I had to come back to the facility when they opened at 10AM and was informed that they knew that I wouldn't have a truck available at 7AM, but no one called and let me know that. When I asked them why they didn't call and tell me, they said that's no their job, it's U-Haul's. Last I checked they were the U-Haul representative in the area. When they finally gave me the truck I was informed that I would only be able to use the truck until 11:30 because another customer had it at noon. So I paid for a 1/2 day rental and was only able to use the truck from 10AM to 11:30AM. Seems like a pretty unorganized and unprofessional operation to me. The truck it self was fine, but the service and experience was the worst I have ever had.

ELLIOT C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Have the staff be more await and a alert doing business hours so the customer can understand the employee that is working at the counter.

DEBBIE R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
3.0

I have used uhaul many times over the past 10.years without issue. This time, I rented a van, which was a couple years old with less than 20k miles. The van was filthy, smelled like wet dog and both my son and myself were bit on the ankles by fleas. I rented from uhaul as my son was moving into an apartment for college. We are hoping we didn't introduce fleas into his apartment! Your welcome to contact me with any questions. 630-330-2424.

MARC W. 
Rating:
5.0

The van was an easy ride, it just was dirty, mud on the floor and on the doors. Luckily, I had some tarps at home to use and i washed down the doors before loading up my son's furniture.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

THERESA S. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Knowledgeable great service. Quick and accurate check in.

Tom H. 
Rating:
4.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Everything was good.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

The vehicle itself was very clean. They even sanitized it for us without asking. Vehicle feels like it needs maintenance though. Any speed over 40mph like freeway it shakes really bad. Like a bearing or something but overall absolutely wonderful experience.

April B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
3.0

speed up the process...had to wait 10mins to update and get my refund

CHERYL G. 
Rating:
5.0

The app to return the truck after hours was a headache. It worked out in the end though

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

Kurt E. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Thanks great service

DEBORAH K. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Billy F. 
Rating:
5.0

The truck bed had rocks and dirt in it and the cab smelled strongly of cigarette smoke.

ERIC B. 
Rating:
2.0

Customer did not leave a comment.

Branden T. 
Rating:
4.0

Customer did not leave a comment.

JANICE A. 
Rating:
4.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

t was raining during my move yesterday and we discovered there is a leak inside the truck so items inside got wet. Thankfully we discovered it early and were able to cover the items in that area of the truck to prevent further saturation. Feel free to contact me for additional information.

AMANDA H. 
Rating:
5.0

Nice, helpful people.

Tracy E. 
Rating:
3.0

was told I get a $50 guarantee but didn't receive any of that credit and charged for my whole uhaul

samantha S. 
Rating:
5.0

Happy with the whole process. Price was competitive.

JACK A. 
Rating:
5.0

Great experience…everything went smooth

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Mobile app gave wrong location of truck

JASPM S. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Nothing!

VERNICE P. 
Rating:
4.0

Everything went well except for one scare when the check engine light came on. There were no issues though.

Louis S. 
Rating:
4.0

Customer did not leave a comment.

JESSICA S. 
Rating:
3.0

Rental location was fine but did not provide appropriate equipment that was paid for. Moving without the dolly we reserved was both frustrating and was more difficult than necessary

Kenneth O. 
Rating:
4.0

Customer did not leave a comment.

THOMAS G. 
Rating:
3.0

The truck was in a horrible shape. Scratches all over, dents, broken plastic pieces, rusty drippings inside and outside the cargo... then I turned it on and the red "brake repair needed" light came on and beeped the entire time. Since it was a very short drive and I was late due to the very much needed thorough pre-trip inspection, I decided to take it out anyways. As I was driving, the cabin was bouncing so hard, I thought it was going to split in half.. On top of that they didn't provide the furniture pads I'd requested (I did get a refund at checkout) and they didn't have a dolly to rent me. At the end it did the job but that truck should not be rented out! The cashier told me "they don't make new trucks so we rent what we have left".. I understand these are weird times but as a truck driver myself, I can only imagine if it had been rented out by people going long-distance..

Arnaud H. 
Rating:
1.0

I pick a 8am pick up time and was supposed to be able to use my phone to do so. The system was down so I was not able to do so. Call Uhal twice wait on hold for 5mins both time then the system automatically hung up on me telling me it was a high call volume to call back later. This uhal location charged me $25 for a cleaning fee because I parked the truck in their lot next to a stroller and car seat some one else left behind on the ground. I did not belong to me and I did not bother to touch it due to covid. They said they would refund me and have not done so yet.

Alicia A. 
Rating:
1.0

provide fresh signage that is not faded, lock box location, same set-up at all locations, larger parking lot area, other parts and equipment for business blocking areas, No parking for customers, overgrown shrubs, to many business in the same building, only one person to do all work items..

TIMOTHY B. 
No reviews have been submitted for this location.

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