They clearly didn't inspect the cargo area after the last rental before me. If they had, they would have seen it wasn't very clean. I have photos to prove it. So having them actually INSPECT what they EXPECT would be a great start. Also, checking the equipment back in promptly would be great. I originally wanted the truck for 24 hours but was told I couldn't have it because that very truck was reserved for 12 noon the next day. At approximately 11am 2 days AFTER my rental I get a call from Uhaul wanting to know if I still had the truck or if I'd returned it. That call was aggravating enough but made worse by the rental location not checking the equipment back in promptly, and made worse by them by not answering their phone when Uhaul tried calling them before calling me about it. It never should have gotten that far. I even drove by the location and that truck was still parked where I parked it when I returned it! Inexcusable! And I parked it in the exact spot I got it from, as they requested. They shouldn't be allowed to rent Uhaul equipment if they're going to be that sloppy and lazy about follow through on cleanliness and checking in returned equipment. Very poor customer service on that end
Andrew Y
Lake Erie Lawn & Garden
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mentor, OH 44060
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Everything went smooth, will come again
Bela SOverall the experience was OK and the UHaul representatives that I had contact with were very friendly and responsive. Especially when I had to quickly return the first rental truck handed to us because it was unsafe to drive and obtain another rental truck immediately. Here are my suggestions for further improvement: 1. Make sure the cab section in the truck is sanitized and cleaned and does not have a hanging smelly air freshener inside. 2. Make sure the windshield wiper fluid has been topped off before the next rental. 3. Make sure there is a window scraper available to wipe off the ice and snow. 4. Make sure the engine and transmission are inspected and repaired before the next rental; provide some sort of assurance like a sticker or form that certifies the truck has been fully inspected before each rental rather than waiting for the next renter to find out the hard way (Ref DC 1457S). 5. Upgrade the trucks to add a rear camera and rear view screen to help when backing up (Penske has this feature). 6. Upgrade the radios to allow for Bluetooth connection to ensure hands free phone calling, which is required in many states. 7. Add EZPass devices to match state requirements for driving on toll roads and bill the account when the rental is completed (most rental companies do this). 8. Advise renters of the loading and unloading support available and how the process works. 9. Advise renters that the Safe Move insurance cost is a daily fee, not a 1 time charge.
JEFFREY NNo one was there for me at drop off and finding the key drop box took almost an hour . I was there at approximately 4:30ish which makes no sense as to why nobody was there......If I ever choose to drop off other then the Bedford location, I most definitely would not go back to that place....
Darlene BThe location was littered with used and dirty power equipment in several rooms. The overall facility was runs-down and a mess. It honestly looked more like a power equipment junkyard. The truck, however was clean and ready to go, including a dozen clean furniture pads. And the staff was terrific.
Gregg K