Customer Reviews for Lake Erie Lawn & Garden

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lake Erie Lawn & Garden

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diane A.
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Customer did not leave a comment.

Dale K.
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Customer did not leave a comment.

Christopher R.
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Craig E.
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JAMES B.
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Item was returned at 3:30 and they marked it returned at 5:00 billing me for 2 days That's theft

David B.
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Customer did not leave a comment.

Robin H.
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Customer did not leave a comment.

David K.
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Easier access to the keys instead of standing in line when One person helps everyone else in the store. I also never got a response from my Credit request on the original order of placing too much gas in the truck because the Gas tank gauge is broken.

JOHN S.
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If anything maybe a few more trucks. I didn't know at the time I could of used the 20 ft. again on sun. but it was rented out . The only thing left was a van . I just had to make two trips. That's all I got.

GARY T.
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Keep it same

William S.
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Customer did not leave a comment.

wiliam O.
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Very friendly

Frank W.
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One person behind the desk checking out customers. She worked her tail off but could have used more help

Jessi W.
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Customer did not leave a comment.

Robert C.
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I need to be refunded for the gas fee.

Frank T.
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Nothing they did a great job

Boyd A.
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Check your equipment out better and have better access to get it

David B.
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The truck I rented was very clean but was not worthy of driving. Should be taken out of service. Good for local moves...unsafe for others. My opinion.

Joseph O.
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Truck was not ready when I showed up to pick it up and try to use mobile to do so. Woman then took care of two other customers and then got to my truck and admitted all she did would to clean it was wipe it down with a wet wipe. That is not sanitizing. I waited around a whole half hour. This happened to me two weeks ago also. People need retraining. I'll be going to Penske next

Rich M.
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Customer did not leave a comment.

RICHARD W.
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Nothing. All went well.

Lakechea B.
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The truck had no air conditioning. It was not clean. I wait in line for about 30 minutes to pay. I still don't know what u owe. 50 miles was supposed to be charged but I barely did 15 miles. I was frustrated but I appreciate that they rented to me on short notice

Leo G.
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I dropped off the trailer after hours and used the UHaul website for self check-in. The site was user friendly.

SCOTT N.
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Customer did not leave a comment.

MICHAEL S.
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Everything went great.

SHALLA H.
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Customer did not leave a comment.

Brian W.
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I understand that the people at this location aren't uhaul employees and that they're simply a ‘dealer' of sorts. With this said, however, they do represent uhaul. I make this distinction because if I managed uhaul, I would reconsider if I wanted these people representing my company. The people that I dealt with during my truck pickup were extremely disorganized which lead me to getting my truck late. Then after returning my truck, I received an email with a final receipt which was inaccurate. When I called them on the phone to discuss the receipt, they were extremely rude. Rude to the point that I almost hung up on them and called uhaul directly. It took a whole other day to finally get a refund. Again, if I were uhaul, I would really look into this location and ask if they should represent the company. If it were up to me, I would stop doing business with this location. Just a recommendation.

Edward D.
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Great friendly fast place to pick up rental workers practice CDC COVID safe environment. Nothing to improve ............Thanks!

Austin S.
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Customer did not leave a comment.

Jeremy H.
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JAMES C.
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Kenneth H.
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Inside of trailer dirty. One wheel had screw in it. No help in hookup or unhook. People nice but somewhat disorganized. Trailer was going back out without tire repair

Kim F.
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Lake Erie Lawn and Garden was perfect and helpful. It was the Uhaul customer service people and that whole experience which was totally unacceptable. I have shared my concerns with them in an email to uhaul.

KIRK E.
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Supposed to be a fast easy pick up but that app wasn't working so I had to go inside which took longer than expected. I have been charged twice for the rental now I have to take the time to fix this.

MICHAEL M.
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The truck did the job it was intended to do. The truck needs some work for sure though. It has some leaks, it's dented and shakes pretty bad on highway. Also, I was not charged the correct mileage and awaiting word back on resolution to that. The facility folks were very nice though.

GERARDMICHAEL M.
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The wiring harness was frayed and they didn't offer a replacement trailer or offer to find one somewhere nearby. I used the trailer w/o the lights or my truck fuses would have been blown.

DAWNIA F.
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Customer did not leave a comment.

WILLAIM P.
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Excellent customer service, because she had to make up for the deficiencies in the U-Haul app. Not only would it not recognize photos and driver's license, it took FOUR attempts to load. I spent over 30 minutes at the location, so that they could straighten things out. Next time, I'll just deal with the helpful people there directly, and make a reservation on the website, not the app. Now I understand why it has 2.5 stars.

Clemete H.
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Customer did not leave a comment.

anthony D.
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Jacqulyn S.
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there was no one available to help us ensure we had the trailer hooked up right, No one came out to look everything over once we did. the woman working said she didn't know anything about hooking the trailer up. If you are renting equipment you should have someone available who knows how to use it.

JAMES S.
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Excellent service by Belinda and Lori!

Mark M.
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Complete the vehicle return in a timely fashion. I returned the vehicle at about 9:50am, but the associate entered my return time as 12:03pm. I think I should not have been charged for a 2nd day, since I was only about 50 minutes beyond 24 hours.

Cheryl K.
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Customer did not leave a comment.

Frank H.
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The trucks plastic covering for the speedometer was so cloudy that I could barely read anything.

Robert S.
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Customer did not leave a comment.

CHRISTINE K.
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Great Customer service!

Robert L.
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Customer did not leave a comment.

Christopher R.
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The representatives were about as unprofessional as it gets. No clear signage or explanation as to where to park so I parked in an empty space in the parking lot. Got my rental and drive to do what I rented it for. When I drop it back off, as they were closing, there's a note on my car telling me my car would be towed if I parked there again. As I was trying to figure out what to do with the dolly, a last was standing out front and told me I could set it inside the door. I open the door to it inside and a guy barks at me that they're closed. I told him she said I could put the dolly inside and left. NEVER will I go back to that location... For ANYTHING.

MICHELLE B.
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Kyle M.
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Mary Beth A.
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I had trouble finding the key drop box

Ronald S.
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Michael W.
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DAVID T.
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The trucks front end would shake like crazy over bumps or just going down the turnpike..the drivers side mirror would start bouncing like a basketball while you were driving

MARK S.
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Customer did not leave a comment.

Robert R.
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The lot is small and hard to park in. We were charged an “after-hours” fee for the trailer even though there was a person inside the office. Another customer knocked o. The door and handed her the keys to a van. But, we didn't need her assistance. I'm sure it is probably in the fine print, but the staff should tell customers UPFRONT about the after hours 24.95 charge. I don't understand why we was charged because we had turned the vehicle in on day one instead of day 3 like it was rented. Not happy about that fee.

Rodney B.
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Even with the computers down from an overnight storm and the usual Saturday morning crunch, the counter personnel improvised with their personal cellphones to get everyone serviced. Great job.

Mark S.
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Customer did not leave a comment.

Scott M.
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DANIELLE D.
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Tony M.
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JASON G.
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James G.
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Personnel are not competent or knowledgeable. Their connection to the internet was not functioning and many people were screwed, with no Plan B in place for their web being down. The male person in the store was rude. I was able to get my truck by using the UHaul app. Our truck was beautiful, nearly new and ran well. But I would not use Lake Erie Lawn and Garden again for anything.

Michael G.
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All good. The process online was easy. Service at store was good. The only thing I wish I knew in advance was when drops F off the van after hours you need to take a picture of the mileage and gas gauge when trying to check out online after hours. I put the keys in the drop box and then went online to checkout. The clerk at the store took care of it for me the next morning so all is good. Just wish I knew this in advance. Thanks!

THOMAS B.
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There was no one at pick up location who could help me hook up the trailer or make sure it was done properly. The attendant did not tell me that I needed eye loops on the bumper to hook up emergency chains. I went to another U-Haul location in the same town to ask them to look at my hook up (when I learned I needed eye hooks on my bumper for chains). This attendant said I shouldn't have been allowed off the lot before installing the proper equipment on my bumper to receive the trailer's emergency hooks. The pick up attendant said people bungee strap the chains to the tow bar and not use them, which can't possibly be the best practice.

James N.
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Girl helping me told me to keep the paperwork with me on my drive because “you know, cops are assholes” which was offensive to say considering I am a police officer.

Mary G.
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Customer did not leave a comment.

Kyle C.
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Not charge a service fee for not using the online drop-off when the online process did not work. I spent an hour on the phone picking up the vehicle do to your service not working, let alone charge me for not using it?

Paul J.
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Customer did not leave a comment.

Chris D.
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Edward M.
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Michael R.
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Ross P.
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thank you it was great

Mark H.
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the trailer was dirty, had a torn wiring harness, and with only one person working the counter, it was very slow in getting the trailer picked up

Mark H.
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Customer did not leave a comment.

THOMAS W.
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Customer did not leave a comment.

Nathan W.
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DONALD G.
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Customer did not leave a comment.

LESLEY R.
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Donald K.
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great experience

SUZANNE N.
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Well you shouldn't be charging a late fee if your on time but no one is there to do the return truck procedure..I was charged at our drop off place in citra FL for being late 15. For which the truck return was on time but we spent time trying to do the return with no one in their office!!! We were charged an additional day fee because their receiving office was closed! Dis satisfied with that. Waiting to have money credited back into my account.

ANGIE M.
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Make it easier to obtain one way rentals.

CHRISTINE J.
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Quick and convenient way to get rid of garage clean out! Picked up the van, drove and loaded it all up, went to the landfill, stopped and put less than $2.00 of gas in the van and then returned it. All in less than 2 hours! What a great feeling of accomplishment! The rental was less than $40.. What a great service! I didn't get the woman's name at the counter, but she really does a good job getting all of the info entered quickly so you can be on your way!????

Jeffery F.
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Yard guy was excellent in aiding our hook up of auto transport for our initial experience at Mentor location. These folks know their stuff!

Charles M.
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Customer did not leave a comment.

ROBIN A.
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Customer did not leave a comment.

PHILIP M.
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john C.
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Robert M.
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BRIAN W.
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The online did not work. My husband had to wait an hour till the store opened. I called the day before to verify everything and someone hung up on me. I will not use them again. Service was unbelievable online and at store. Sad.

Masie H.
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Include mileage in the rental or give the first 15 to 20 miles free. The ladies at the counter were very nice and helpful.

Bradley S.
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My chosen pickup location did not have the truck I requested, therefor the location was changed. My second location didn't have the truck I ordered when I arrived. I was finally able to find a truck after driving around with customer service on the phone for over an hour. Overall I am not pleased with my experience.

THOMAS W.
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Customer did not leave a comment.

LeJon W.
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Customer service skills at this location were extremely lacking.

MARIANNE B.
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I had to wait over an hour because your system was down and they were nice enough to let me take the truck. I'm very happy with Lake Erie lawn and garden but U-Haul Direct put me in a real bind today

HARVEY S.
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Was treated very friendly and courteous. Will use UHAUL for any future needs. Number one in my book.

Samuel B.
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Customer did not leave a comment.

Daniel G.
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Customer did not leave a comment.

Donelle P.
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I think I left my sunglasses in the uhaul... Other then that, I had a great experience!

No reviews have been submitted for this location.

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