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DAVID B
Customer Reviews for Lake Julie ann
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only one person in the office who was not helpful. I was glad it had not rained in some time as driving through the grass to drop off the trailer would have been very difficult. It seems their main business is taking payment for the opportunity to fish in the pay lake. If you needed help disconnecting the trailer you were out of luck. I felt fortunate that the attendant actually signed the paper work to acknowledge the return, and that was only after I requested a signature. I would never willingly do business at that location.
JEFFREY ESmooth and easy. Highly recommend to anyone in the area needing a U-Haul trailer
Adam DGreat friendly location easy fast service would recommend 10/10
Karim TThe person who was at the drop off location did not help me at all. The u-haul equipment that was there had grass growing all around it. I had to back up the u-haul to drop it off at a proper spot and asked for assistance but she did not help. Instaed she went back inside while I tried to maneuver the equipment to get it to a place to drop it off. I then had to unattach the trailer by myself.
Julie BThe location of pick up and drop off was not the original place I had booked weeks- if not months ago. Although this location was friendly it was further out of the way and when having to pay by the mile, it made a big inconvenience on my moving. I was also just told about this on Thursday when it was booked for Saturday.
Alexandria FRenting at Lake Julienne was extremely convenient and quick. I just wish UHaul’s reservation system and customer rep would have told me my needed equipment was 300 yards from my house instead of 6 miles away. That needs to be straightened out.
Ronald ZEquipment was clean. But the Uhaul had a check engine light on for an evap leak. The steering was out of alignment, and the front wheels arent balanced making the wheel shake over 50mph.
Brad CI think the app is ridiculous. I rcvd 3 emails,, thinking that was all there was to it. Mile down the road rcvd text. That said I need to fill out a form at the pick up location. I don't text and drive. This needs to be done at the location by service person. Not a mile down the road while I am driving.
Judith IThe gentleman at lake Julian wa
mitch fNothing. The location was great and they were very fast and helpful.
Keith WI cannot imagine how you could make the process any easier or simpler. On-line reservation, pick-up, and return were very easy. Equipment was exactly what I needed. Will definitely use this facility and equipment again in the future, and recommend this to friends & family.
F. EGreat Experience, only thing I can suggest is back up camera on the truck.
Justin DJennifer was super helpful and very pleasant to deal with. Unusual in this day and age. Will always go back when I need to rent the next one.
Mark SLower the price when I only need it for a f’n hour.
Kenny HLittle hard to find but very nice facility
Joseph KCheck out went like a breeze, very friendly and helpfully. This man is the best, the people from the pick-up location can learn a lot from him.
Dennis Scost more to rent a 5 x 9 trailer than an enclosed truck!!
RICHARD LProcess took to long to check out. They had issues with the system and it took an extended amount of time to rent a small pull behind trailer. Not good experience
CHARLES RI had been working with a different location for everything else, just needed to pickup the truck at this location. It was raining when picking up the truck, dirt got tracked into the floor of the truck.
Kevin HEverything went great. Ron was very nice to work with. Next time I need to rent I will use this same location.
Robert SPossibly adding cruise control.
mikki wKnow this is a rural location near a fishing lake. What makes it excellent is the owner who provides excellent customer service and had everything ready for our appointment. The only improvement could be noting that when leaving in a truck like we had, a left turn onto Harrison avenue can be a blind dangerous turn due to the angle of the roads. Recommend someone in the renting party sit in the passenger seat to see to the right to know when it’s clear. I was lucky to have an extra person available to do that for me.
Ronald MUpon leaving u-haul location my personal vehicle sustained a popped tire due to a sharp piece of metal (possibly a gate) on the edge of driveway.
Christopher SAlthough the Customer Service agents were very kind and understanding and gave me a total of $100 refund, The truck was not at location when picking up. Drove 8 miles to another location, but they were closed. Drove to another location 15 miles away. Truck was in the mud and "clean enough". Drove home, and the passenger mirror was vibrating loose, had to call service and they fixed, but was a 5 hr wait (not a big deal, we were loading the truck). While driving from Cincinnati to Orlando, the truck vibrated horribly when going over 60 MPH. Found out that the cause was "mud in the tires". Not a great experience, however, the savings from U-Haul vs a moving company made it worth it. $2,000 vs $8,000, your gonna have to expect issues, so this wasn't so bad.
GLENN SRonnie went out of his way to help us, we had a truck reserved a month ahead but it wasn't available on pick up day. So we had to find another and Ronnie was awesome.
Michael TWas at a pay lake, no one there knew what to do as far as checking in the uhaul. They didn't have a designated parking lot. Was charged a cleaning fee when the truck was already clean. I dropped the truck off Saturday morning and was charged a cleaning fee on monday.
Leslie C