Ashley was very helpful got me on my way very quick , and answered all of my questions! I highly recommend going to her for your uhaul needs!MARCIA LYNN M.
Customer Reviews for Lake Murray Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SAMUELMARVIN F.
The lady who checked us in was great she was very helpful! Great customer service!ANDREW R.
Customer did not leave a comment.AMANDA W.
Very prompt and courteous! Great and easy experience.Jon F.
Great experience! Will use them again!Christian A.
Had some water damage need to know what to do?Dana E.
Customer did not leave a comment.JOSEPH B.
Staff is EXCEPTIONAL!!!!CHARLES C.
Customer did not leave a comment.DAVID T.
Very professional, was extremely helpful. Earned my business moving forwardBradford G.
Can't think of anythingKENNETH M.
Ashley was awesome!MICHAEL H.
Customer did not leave a comment.SCOTT L.
Nothing but continue on being great !!!!!!LASHANDA D.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Lyle F.
Everything was greatBOBBY C.
Customer did not leave a comment.ASHLEY C.
Customer did not leave a comment.FRED W.
The manager lady was great. Knowledgeable, efficient and helpful to get the vehicle transport trailer hooked up. Then later in the day she was right there when we brought the trailer back and unhooked it for us.SEANNE H.
Customer did not leave a comment.Antone E.
Very friendly!JODI P.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.BERNARD F.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.CHARLES E.
Customer did not leave a comment.STEPHANIE P.
Customer did not leave a comment.JOHN B.
Ashley was outstanding and extremely helpful. She's definitely the right person to represent your business.ERIC R.
Ashley, was tremendous! She provided great explanations on the hook-up and safety aspects of towing the trailer. Thanks so much. WHR.William R.
Very friendly, highly recommend!MATTHEW J.
none! Agent was excellentHARRY U.
Customer did not leave a comment.JERRY S.
Customer did not leave a comment.William P.
Customer did not leave a comment.Brandy M.
Customer did not leave a comment.Brandy M. | Overall Experience
Very rude customer service, and truck was not fully gassed when I got it. It also had zip ties holding the windshield wipers together. Ashley at the LM location was rude, and said she was going to â€œlieâ€ for me, when I had nothing to lie about. Only photos and facts.Andrew A.
Keep hiring professional, and pleasant employees like Ashley. She went above, and beyond to provide to customer service. Thank you.YULIANA P.
Customer did not leave a comment.JAMIE J.
Ashley did a fine job - Thanks!MICHAEL M.
My experience at this location. Her name was Ashley, and she answered all of my questions. It was an excellent moving experience.GLENN R.
Great customer service just disappointed that during this pandemic a mask was not worn by staffSHAUN A.
Ashley did a great job of hooking up our trailer. She was there after hours to correct us using the wrong credit card (we meant to use a personal CC). In the future, we will use her services for all our U-haul needs. We'll recommend her to others as well. She dis a great job!DAVID Y.
Customer did not leave a comment.LARRY R.
Customer did not leave a comment.DAVID H.
Ashley was a big help and communicating with me.ROBERT W.
Nothing.Ashley is the best everything was superbDAWN H.
Ashley was wonderful and very helpful. A+++++DAVID K.
Trailer ratchet mechanisms were rusted and did not function correctly. Office was dirty and representative was inappropriate with her speech. Office computer was not functioning correctly, so I had to stand outside in the cold so she could get her phone to bring up the order while she had her smoke break.Todd H.
Customer did not leave a comment.SHELIA H.
Ashley was a pleasure to work with!JAMES H.
The lady working at this facility is AWESOME...James J.
Ashley was fantastic! She's knowledgeable and has a great attitude.LUIS F.
U-Haul personnel went over and above to make sure we weren't double charged by U-Haul's system. Will use them again since they have the customer in mind!Paul A.
Ashley was very welcoming and knowledgeable of the U-Haul systems and products.Jessica B.
Very helpful and friendly service! Ashley is great!Jeremy H.
I made my reservation at another location but they did not have the truck I reserved set up for online check out so I had to drive farther to pick up the truck. I live in Chapin and reserved a truck in Chapin and was notified the evening before I had to move locations...which is stressful when I had done everything ahead of time to be prepared for my move. I was told I would get a $50 credit and a mileage credit but have yet to see any of that credit in my bank acct and had to email again today to inquire about that. It shouldn't be this difficult to rent a truck to move.TAMMY C.
Customer did not leave a comment.Kenneth A.
Customer did not leave a comment.Deidra W.
The process from beginning to end was the easiest I have ever had with any rental trailers! Will use this location when I need anything! Special thanks to Ashley for making it a wonderful experience.Ashley F.
Fast and easy as always!Thomas L.
The entrance is very steep and the lot in back could use paving and some guidance as to where to park trucks and equipment.Samuel L.
I great experienceCHERAE R.
She was a pleasure to work with and extremely friendly!! Will certainly go back for future needs!ROBERT J.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.RICHARDRAY C.
Customer did not leave a comment.JAMES V.
The attendant was super helpful and got me on my way quickly. She took care of the paperwork and I would not hesitate going back there for any rental needs.MIKE S.
Nothing, everything was great!Alyicia H.
Ashley was awesome! Excellent customer service. Renting again next Saturday.David M.
Ashley did a fine job. She was courteous and knew what she was doing.James K.
Customer did not leave a comment.Larry S.
There was some confusion about which pick up point I had to use - email said one thing uhaul records another - but it was sorted out and my experience was a good one.Keith C.
Customer did not leave a comment.Rachel P.
Excellent service!!! Ashley made my experience very easy and perfect. Thank you!Shane B.
Scheduled to pick up at midnight and when driving to location to pick up truck it was so dark that i missed the driveway for the building. Would recommend that if the location is doing night pick up's that there location have proper lighting.Megan D.
Customer did not leave a comment.DETRA G.
Customer did not leave a comment.JENNIFER C.
Customer did not leave a comment.Jacob L.
We had the best experience renting the truck and are going to rent another one from here within the next several days!! Great customer service!! Highly recommend!Chad D.
Customer did not leave a comment.Catherine P.
Customer did not leave a comment.Patrice G.
Customer did not leave a comment.Mike S.
Parking area is a little smallKEITH I.
Brian gave excellent customer service and the truck was well maintained.Randy R.
Did the on-line reservation and it was a very smooth process. The person who issued the trailer was friendly and personable. The turn in process (aftter hours was very smooth) I will use U Haul for any of my future needs. Very impressed.Robert S.
Customer did not leave a comment.Charlton S.
Customer did not leave a comment.James T.
The manager made an extra effort to get the trailer I needed to his location to better assist me.Ernest O.
Customer did not leave a comment.Jeffery C.
Lake Murray Self Storage was chosen because it has a 24 hour drop off. Unfortunately the location is unlit at night and the drop off area is poorly designated. Had to drop off the truck in the dark out behind the office. A light on the road sign and drop off locations would go far towards making this location acceptable.Kim J.
Owner went out of his way to accept the return of the truck -- saving me about a 20 mile trip to a different location. I am very grateful you have such helpful people working with U-Haul. Thanks and highly recommended!Samuel M.
I was called on the way to pick up my U-Haul and told that it wasn't available. I was then sent to a different location 10 minutes farther away. I was told I wouldn't be charged for the additional mileage. Not sure if I was or not because no one ever reached out to me. I was also told I'd get a $50 refund due to the truck guarantee and the truck not being available. When I got to the location we could not access the truck. The person on the phone insisted it was an issue with my phone...an iPhone 11 Pro Max. Literally the best iPhone you can get. It was not an issue with my phone. It was an issue with the system. I told her it may work if they deleted the reservation and made a new one. She said okay but instead of doing that for me, she transferred me to an automated machine to create a new reservation. I ended up using the app on my phone at the location to create a new reservation. Once the reservation was made, I got a confirmation showing the truck was due at 2 am that morning, despite the fact that I had requested the truck for two days. So I had to call AGAIN to get it straightened out. Horrible horrible experience.Ricky B.
Nice guy, very friendly and helpful.Michael B.
The location U-Haul gave us to return the trailer in Bluffton does not take trailers but to compensate we were given an extra day to use the trailer and return in Beaufort. Thank You Eagle One in Irmo is still our favorite rental place!Janice W.
The gentleman that took care of my rental was very pleasant to work with and knowledgeable about the product. The tow trailer could use new straps soon. Thank you for a great experience.Robert S.
Customer did not leave a comment.CHRIS S.
Customer did not leave a comment.Brian B.
Brian was very helpful and easy to work with. I'll not hesitate to use this business again for any UHaul needs.Philip R.