Customer Reviews for Lake Murray Self Storage
(U-Haul Neighborhood Dealer)

611 reviews

1827 Lake Murray Blvd   Columbia, SC 29212
(I -26 Irmo)

(803) 781-8001

Location Hours

  • Mon: Closed
  • Tue-Sat: 8 am - 5:30 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(803) 781-8001

1827 Lake Murray Blvd
Columbia, SC 29212
(I -26 Irmo)

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 8 am - 5:30 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BEVERLY P. 
Rating:
3.0

The owner and staff are AWESOME!!! Very helpful and friendly. I live over 30 minutes from the location and forgot to lock the back of the truck with a dolly and pads in the back. The owner took care of it on a day when the office was closed, which was huge as we were exhausted from multiple days of moving our stuff. Also, one of the few locations open on Sunday!!! Highly recommend this store.

ARLEN A. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Ashley was great! She gave me her cell # in case I had any questions even after hours which I did and she gave me great advice throughout my rental as I had to change my plans. I highly recommend speaking with Ashley at Lake Murray Self Storage 803-781-8001.

CHARLES W. 
Rating:
4.0

Customer did not leave a comment.

ERIC J. 
Rating:
3.0

Customer did not leave a comment.

ROBERT U. 
Rating:
2.0

No one was there to help

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
3.0

Customer did not leave a comment.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

Customer did not leave a comment.

sam H. 
Rating:
5.0

Customer did not leave a comment.

WESLEY B. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
1.0

I rented a truck in Daytona and reserved a car transport in SC Conformation # 98090323 So, after driving 5 Hours I get to where my car transport should me and it's not there. So they send me 12 miles away to get the transport at another U haul and they are Closed. You guys cost me 3.5 hours and 70 Miles. You should never hold anything for a customer unless it is physically there. A customer dosen't want to here, well the other person didn't bring it back . How does that help me. I use u guys all the time and unless I get compensated I will never go back

Anthony G. 
Rating:
5.0

Ashely at Your Neighborhood Uhaul, 1827 Lake Murrary Blvd., Columbia, SC, has excellent professional skills in customer care.

Kimberly C. 
Rating:
5.0

Ashley was very helpful got me on my way very quick , and answered all of my questions! I highly recommend going to her for your uhaul needs!

MARCIA LYNN M. 
Rating:
5.0

Customer did not leave a comment.

SAMUELMARVIN F. 
Rating:
5.0

The lady who checked us in was great she was very helpful! Great customer service!

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

Very prompt and courteous! Great and easy experience.

Jon F. 
Rating:
5.0

Great experience! Will use them again!

Christian A. 
Rating:
4.0

Had some water damage need to know what to do?

Dana E. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Staff is EXCEPTIONAL!!!!

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Very professional, was extremely helpful. Earned my business moving forward

Bradford G. 
Rating:
5.0

Can't think of anything

KENNETH M. 
Rating:
5.0

Ashley was awesome!

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

SCOTT L. 
Rating:
5.0

Nothing but continue on being great !!!!!!

LASHANDA D. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

Lyle F. 
Rating:
5.0

Everything was great

BOBBY C. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
3.0

Customer did not leave a comment.

FRED W. 
Rating:
3.0

Nothing

BRITINI K. 
Rating:
4.0

The manager lady was great. Knowledgeable, efficient and helpful to get the vehicle transport trailer hooked up. Then later in the day she was right there when we brought the trailer back and unhooked it for us.

SEANNE H. 
Rating:
3.0

Customer did not leave a comment.

Antone E. 
Rating:
5.0

Very friendly!

JODI P. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

BERNARD F. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Ashley was outstanding and extremely helpful. She's definitely the right person to represent your business.

ERIC R. 
Rating:
5.0

Ashley, was tremendous! She provided great explanations on the hook-up and safety aspects of towing the trailer. Thanks so much. WHR.

William R. 
Rating:
5.0

Very friendly, highly recommend!

MATTHEW J. 
Rating:
5.0

none! Agent was excellent

HARRY U. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Brandy M. 
Rating:
5.0

Customer did not leave a comment.

Brandy M.  |  Overall Experience 
Rating:
2.0

Very rude customer service, and truck was not fully gassed when I got it. It also had zip ties holding the windshield wipers together. Ashley at the LM location was rude, and said she was going to “lie” for me, when I had nothing to lie about. Only photos and facts.

Andrew A. 
Rating:
5.0

Keep hiring professional, and pleasant employees like Ashley. She went above, and beyond to provide to customer service. Thank you.

YULIANA P. 
Rating:
5.0

Customer did not leave a comment.

JAMIE J. 
Rating:
5.0

Ashley did a fine job - Thanks!

MICHAEL M. 
Rating:
5.0

My experience at this location. Her name was Ashley, and she answered all of my questions. It was an excellent moving experience.

GLENN R. 
Rating:
3.0

Great customer service just disappointed that during this pandemic a mask was not worn by staff

SHAUN A. 
Rating:
5.0

Ashley did a great job of hooking up our trailer. She was there after hours to correct us using the wrong credit card (we meant to use a personal CC). In the future, we will use her services for all our U-haul needs. We'll recommend her to others as well. She dis a great job!

DAVID Y. 
Rating:
4.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Ashley was a big help and communicating with me.

ROBERT W. 
Rating:
5.0

Nothing.Ashley is the best everything was superb

DAWN H. 
Rating:
5.0

Ashley was wonderful and very helpful. A+++++

DAVID K. 
Rating:
1.0

Trailer ratchet mechanisms were rusted and did not function correctly. Office was dirty and representative was inappropriate with her speech. Office computer was not functioning correctly, so I had to stand outside in the cold so she could get her phone to bring up the order while she had her smoke break.

Todd H. 
Rating:
3.0

Customer did not leave a comment.

SHELIA H. 
Rating:
5.0

Ashley was a pleasure to work with!

JAMES H. 
Rating:
5.0

The lady working at this facility is AWESOME...

James J. 
Rating:
5.0

Ashley was fantastic! She's knowledgeable and has a great attitude.

LUIS F. 
Rating:
5.0

U-Haul personnel went over and above to make sure we weren't double charged by U-Haul's system. Will use them again since they have the customer in mind!

Paul A. 
Rating:
5.0

Ashley was very welcoming and knowledgeable of the U-Haul systems and products.

Jessica B. 
Rating:
5.0

Very helpful and friendly service! Ashley is great!

Jeremy H. 
Rating:
4.0

I made my reservation at another location but they did not have the truck I reserved set up for online check out so I had to drive farther to pick up the truck. I live in Chapin and reserved a truck in Chapin and was notified the evening before I had to move locations...which is stressful when I had done everything ahead of time to be prepared for my move. I was told I would get a $50 credit and a mileage credit but have yet to see any of that credit in my bank acct and had to email again today to inquire about that. It shouldn't be this difficult to rent a truck to move.

TAMMY C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Deidra W. 
Rating:
5.0

The process from beginning to end was the easiest I have ever had with any rental trailers! Will use this location when I need anything! Special thanks to Ashley for making it a wonderful experience.

Ashley F. 
Rating:
5.0

Fast and easy as always!

Thomas L. 
Rating:
4.0

The entrance is very steep and the lot in back could use paving and some guidance as to where to park trucks and equipment.

Samuel L. 
Rating:
5.0

I great experience

CHERAE R. 
Rating:
5.0

She was a pleasure to work with and extremely friendly!! Will certainly go back for future needs!

ROBERT J. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

RICHARDRAY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

The attendant was super helpful and got me on my way quickly. She took care of the paperwork and I would not hesitate going back there for any rental needs.

MIKE S. 
Rating:
5.0

Nothing, everything was great!

Alyicia H. 
Rating:
5.0

Ashley was awesome! Excellent customer service. Renting again next Saturday.

David M. 
Rating:
4.0

Ashley did a fine job. She was courteous and knew what she was doing.

James K. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

There was some confusion about which pick up point I had to use - email said one thing uhaul records another - but it was sorted out and my experience was a good one.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Rachel P. 
Rating:
5.0

Excellent service!!! Ashley made my experience very easy and perfect. Thank you!

Shane B. 
Rating:
1.0

Scheduled to pick up at midnight and when driving to location to pick up truck it was so dark that i missed the driveway for the building. Would recommend that if the location is doing night pick up's that there location have proper lighting.

Megan D. 
Rating:
5.0

Customer did not leave a comment.

DETRA G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
2.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

We had the best experience renting the truck and are going to rent another one from here within the next several days!! Great customer service!! Highly recommend!

Chad D. 
Rating:
5.0

Customer did not leave a comment.

Catherine P. 
Rating:
4.0

Customer did not leave a comment.

Patrice G. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Parking area is a little small

KEITH I. 
No reviews have been submitted for this location.

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