Customer Reviews for Lake Murray Self Storage
(U-Haul Neighborhood Dealer)

717 reviews

1827 Lake Murray Blvd   Columbia, SC 29212
(I -26 Irmo)

(803) 781-8001

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/29/2022 - 12/4/2022: Closed

Services at this Location:

Contact Us

(803) 781-8001

1827 Lake Murray Blvd
Columbia, SC 29212
(I -26 Irmo)

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/29/2022 - 12/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Roxann I. 
Rating:
1.0

Worst experience ever

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Jamela H. 
Rating:
1.0

We called several locations and got nothing but the run around. The location near our new home was a dump and at 3 pm nobody was there. A sign left on the crappy door that said be back at 2pm.

Paige E. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Randy J. 
Rating:
4.0

Not one thing fast service and got the job done

Marty B. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Everything went well,fast service.Will def recommend.

elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

The AC compressor or something related to the air conditioning died on the very warm day that I was traveling. It was exhausting trying to finish my trip with heat from the dog house on my feet and temps above 95 F in the cab.

Megan H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Easy in and out, quick service.

Kathy L. 
Rating:
5.0

The gentleman running the location was great, easy to work with, very personable and helpful. Easy in and easy out, no muss, no fuss. Would certainly recommend and use this location again. Vehicle was in good condition, very clean, gas was full, A/C on and waiting!

Joseph C. 
Rating:
2.0

The office was dirty and didn't smell well.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Nicole L. 
Rating:
3.0

Customer did not leave a comment.

Gena B. 
Rating:
3.0

Customer did not leave a comment.

Wendell B. 
Rating:
4.0

The entrance/exit was awful. Truck and trailer scraped due to steep road.

Pierson H. 
Rating:
3.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

Mitchell B. 
Rating:
5.0

Super easy and fast. Staff was very nice and helpful.

Amanda B. 
Rating:
4.0

Gentleman working at location was friendly, informative and represented company well.

HEATH S. 
Rating:
4.0

Customer did not leave a comment.

Latressa W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Very narrow area to return at, had to slide a 20 foot truck in between 3 trucks awaiting pick up and the wall. Didn't have proper signage for U-Haul, except the key box.

Madison S. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Everything was great

Ronald W. 
Rating:
5.0

They were both friendly and quick.

Demetrice O. 
Rating:
5.0

Staff very professional..respectful..and hepful..

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Customer did not leave a comment.

gary G. 
Rating:
3.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

There was a last minute change in my pickup location. UHaul called me to advise of the change. I was driving and asked that they email me the location information. Well, I didn't get that email BUT fortunately the new location called me to ensure I knew where to pick up the truck from.

Susan P. 
Rating:
2.0

Trailer looks very old, rusted wheel, friends following me said all lights not working. Website rerouted me to this location although I changed to a more familiar location several times.

ALEX R. 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

The agent was professional, friendly, and helpful. She made the process easy and enjoyable. I will definitely rent from her store again.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Ashley was super helpful throughout the whole process. Much appreciated!!

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

rob H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
4.0

Very friendly and competent staff here.

Deborah D. 
Rating:
3.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

The young lady running this place was hands down the best experience with uhaul, I have ever had. She called me twice to keep me up to date with the truck. I will only go here from now on for uhaul rentals.

ryan F. 
Rating:
5.0

Ashley was amazing! Very knowledge and helpful with all the questions. Most importantly, she was so polite and kind! We need more of that in today's world. Thank you Ashley! We'll be back because of you

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

richard J. 
Rating:
5.0

There was a lot of play in the steering wheel, maybe needs to be checked out. I was told I would get 40 miles free and was charged for the full amount. Ashley from Lake Murray Uhaul told me that Tim from Home Town Motors had given me 40 miles free because the truck was over 20 miles away for pick up. Contract # 93789568

MARY C. 
Rating:
3.0

Sales person very nice. Office smelled badly of cigarette smoke. No smoking while I was in there, but very heavy smell. Most people may not notice, but I am very sensitive to cigarette smoke. Again, sales rep was very nice and helpful. I would return again if I need another trailer.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Lyubomir K. 
Rating:
4.0

She did a great job of trying to smooth things over from the terrible reservation experience.

ROBERT B. 
Rating:
4.0

Truck cab had dog hair in it, and the passenger cab window had dog slobber and nose prints all over it.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

adam B. 
Rating:
3.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Amazing staff

Max G. 
Rating:
5.0

Customer did not leave a comment.

XENIA L. 
Rating:
5.0

Customer did not leave a comment.

joshua F. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Great experience!

Scott S. 
Rating:
5.0

All good

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Kurt L. 
Rating:
5.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

Amazing manager

MICHAEL M. 
Rating:
5.0

Outstanding manager

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
2.0

Could not easily identify the location!

John S. 
Rating:
5.0

Customer did not leave a comment.

Ana J. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
4.0

Customer did not leave a comment.

LAURA L. 
Rating:
5.0

Nothing. Ashley was amazing and was easy to work with. I loved the experience.

MATTHEW R. 
Rating:
5.0

Had a great experience. I called to confirm the reservation and my phone call was answered promptly. When I arrived I was ready to go with my rented trailer attached in about 15 minutes. Absolutely no complaints.

James W. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Great experience!

RODNEY L. 
Rating:
5.0

Customer did not leave a comment.

MARIA B. 
Rating:
5.0

The woman who helped me was awesome! Courteous, helpful, knowledgeable and everything you need and would expect from a customer service representative. I would recommend this location to anyone looking for a UHaul in any capacity.

JOHN S. 
Rating:
5.0

Ashley was super to work with, informative and very accommodating for our needs.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

ron B. 
Rating:
2.0

Dealer was very nice but truck was not clean, had blankets and equipment in back that had not been checked in (per dealer statement) although she did allow me usage of blankets because they were not in her inventory. Battery light flickered continuously, other dashlights came on during use, truck totally died on trip to return trip to facility. Had to abandon and call dealer to come retrieve. She told me to leave key above visor. They reversed my charges so I thought I got a refund for the breakdown but they recharged the full amount.

JACOB B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Super helpful staff!!!

MICHAEL S. 
Rating:
5.0

Ashley was super to work with. Very accommodating and customer focused. We will rent from her again and recommend this business.

THOMAS H. 
Rating:
5.0

Keep up the good work. God's blessing be upon U.

BRIDGETTE K. 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
3.0

Nothing against the place I picked up the trks. But they had a note in the system from uhaul that changed my pick up location with no option of changing it. It moved pick up location from 5 minutes from my house to 20 minutes away. When I got there they had no dolly “I reserved 2”. The lady did her best and located the dollys but I had to drive to another location to get them. Uhaul places are on every corner in SC. My question is why I had to drive 20 minutes when there were 5 trks 5 minutes from my house and then have to go somewhere else for dollys. Not to mention they originally had me picking up the 2 trucks at 2 different places.

SCOTT C. 
Rating:
3.0

We dropped off after hours. Although the process on your phone was very intuitive...it was lengthy. Not everyone would be able to go through these steps and now I have to call the facility to make sure they got everything ok...

DAVID G. 
Rating:
3.0

Need to be able to drop off closer to my home.

PRESTON H. 
Rating:
4.0

Ashley, the property manager, was as helpful as she was friendly. Very efficient and made this rental experience great! Will definitely use her & U-Haul again for my next requirement. THANKS ASHLEY!

JACK S. 
Rating:
3.0

Customer did not leave a comment.

RONNIE J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
4.0

Customer did not leave a comment.

ELLUS B. 
Rating:
2.0

Customer did not leave a comment.

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

christopher P. 
Rating:
3.0

With no one on site, be prepared to do a lot of pictures and paperwork yourself and learn the process. Though UHaul suggested the process would take 10 minutes, it took me over twice that.

James R. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Customer did not leave a comment.

DOUG R. 
Rating:
5.0

I will never rent a U-haul from anyone except Ashley! She has been so good to us so many times. This is our fourth move and she has seen us through 3. She is excellent!

MOREY W. 
Rating:
5.0

Very friendly staff

GERRY C. 
No reviews have been submitted for this location.

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