Our reservation was for a different location. This location was very inconvenient, especially on a Friday afternoon. The representative was very unhelpful: mumbled, never made eye contact. We reserved blankets, which he did not have. We had to go to another location.Robert R.
Customer Reviews for Lake Wright Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nit site's issue but truck was hour late for return. Local agent did a good job of tracking it down and getting it to us. Denise is fine representative for comapnyAnthony A.
Customer did not leave a comment.VICTORIAGRACE B.
Customer did not leave a comment.Nicole B.
Customer did not leave a comment.Kimberly G.
Customer did not leave a comment.CARLSTONRAY J.
Customer did not leave a comment.Terence H.
The first van was filthy and the heat did not work. We were given keys to a second van. That one had heat but also a pretty severe exhaust leak. The lady that checked us in was very nice and accommodating. The man that saw us when we returned the van was an absolute jerk.BRYANJOSEPH E.
I had to supply way to much information. 2 additional people's phone number, driver's license plus military is card. I thought I would have to produce my birth certificateJames D.
I really appreciated the hard work from uhaul customer service when there was a problem with my reservation. It was resolved very quickly. The app however would not let me upload photos when I tried to check in, that needs to be fixed.Joseph L.
Customer did not leave a comment.RICHARDEDWARD S.
Scheduled to pick up at 8 am didn't get truck till 9 due to lady saying she can't check truck out. However next morning watch the lady check someone else a truck out.. In my opinion won't recommend location to anyone elseRICHARDMICHEAL B.
Customer did not leave a comment.Carson D.
Customer did not leave a comment.WILLIAMM JR B.
I was completely ripped off by uhaul and/or this specific pick up location. Agreed to $170 for a two day rental and ended up being charged over $300 and then told these charges were â€œaccounted for.â€ I will NEVER use uhaul again and have already contacted the BBB about these fraudulent practices.Vance T.
I didn't not receive equipment requested and person I picked it up from was rudeKiara M.
2800 mile trip from VA Beach to San Diego. Radio wasn't working when the truck was picked up. Wheels were out of alignment. Truck burned excessive gas. Airbag light came on in Albuquerque, NM. Field Manager issued a measly $50 credit for the radio. Me, my 9 year old,, 78 year old mother along with my son's service dog spent seven days in that truck from VA to TN, from TN to OK, from OK to TX, from TX to NM, from NM to AZ and from AZ to CA with no working Radio. The field Manager was rude and told me we can debate the issue ma'am but $ 50 is what I can offer. I would have expected half off for the terrible inconvenience. Then Pete Parten told me me it would take several hours for roadside to even look at the truck so I didn't dare call for the airbag light which would have likely delayed our trip by at least a day. I am transferring for work and could not be delayed at due to work obligations. The overall experience with UHaul has been unpleasant and I could have spent my money elsewhere for the terrible service recieved.jessica K.
Crystal at Citgo was exceptionally professional and helpful. There was only one truck on the lot, and even though it was rented for later in the evening, she offered to rent to fit our needs. Very helpful and made our move a success.ELIZABETH C.
Servicing agent was extremely rude and didn't have the equipment we requested ready. When I explained the issue I was told I was in the wrong. Truly terrible service. Ultimately I got my stuff moved but not after that disrespectful encounter.Dimitri H.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.BOGDAN B.
I went in to rent a truck and the lady asked if I had a reservation. I told her I did not and she said they were all booked up. I went outside to my truck and made the reservation online and booked a truck. I then went back inside and told the lady I had a reservation for a truck. Well, she looked at me like I was crazy, told her friend that she was on the phone with that she would have to call her back because she had some work to do. She wasn't happy! She had to go find someone who knew how to use the computer and do a rental.FREDERICKCHARLES F.
No hiccups when the truck was returned. GREAT!Tony E.
The truck was absolutely filthy! Also! Also, the price I was quoted. Was not the price I was charged. I was charged $100 more than what I was quoted. When I made the reservation the young lady was rude and I feel she just told me anything to get me off the line. Money is not easy to come by now days and we didn't have an extra $100 to give away. I will never use uhaul again!YHATTATRENISE C.
Online check out process was thorough but easily followed. Very impressive.NICHOLAS W.
Customer did not leave a comment.PATRICKJOHN S.
The AC did not work in this truck and the move was miserable since it was 92 degrees outside. The truck only blew hot air. Everything else was great but this made me pretty upset.Benjamin A.
Customer did not leave a comment.WILLIAMHARRISON P.
Amazing customer service even though I messed up the time! Thank you for working with me.GENEVIEVEELIZABE D.
Customer did not leave a comment.Nikisha R.
Customer did not leave a comment.DAVIDANIBAL C.
don't over charged your customersANGELA S.
This is the 2nd time consecutively where the air conditioner blew out hot air. It was miserable. This occured June 12th and June 25th. As a loyal customer. I'd appreciate a refund.Tempesett L.
Customer did not leave a comment.BLANCAXIOMARA G.
Customer did not leave a comment.DALLAS W.
Customer did not leave a comment.Nicole J.
Customer did not leave a comment.Robert W.
My movers were hired through Uhaul. They never showed up to the job. I contacted them twice to confirm date/ time/ pickup location prior to 27 May, moving day. At 3:30 I called them to confirm that they were on there way as that was the set pickup time. At 4:40 I called them again because they still hadn't shown up. At which time Elvis tells me the opposite of what he told me at 3:30- he and his team were in fact not on their way. He was â€œ89 miles awayâ€ in Richmond and his team was working their 1:00 job still in ocean front. I asked him if he could complete the job by the 7:30 truck turn in. He suggested I cancel. At which point I asked if I would be refunded for their work they are unable to complete. He said he's a third party so he keeps the money if he shoes up or not. At 7:00 he had still not shown up, I called him and he said he was still on the over side of the HHR Tunnel, so I returned the Uhaul truck by the 7:30pm timeline, the front desk told me was the latest the truck can be returned. The lack of professionalism, failure to plan, failure to communicate and outright lying on behalf of Elvis, the manager of M&M, should be reviewed by UHaul. This company should not be listed as a UHaul endorsed moving service. JB-a343929d Load/Unload by M&M Moving Services, LLC.; Payment Code: 258116Corinne C.
There were no blankets that I reserved & paid for available so they gave me 3 old dirty ones. I had to do all the work, and bring everything back inside myself. Pretty rough location overall.BRYANFRANCIS S.
I was double charged without reason. I was charged for equipment that was not providedErik J.
My rental was for 8am. I arrived at 8:05 and was told by a different person that the guy in charge of the u-hauls was not going to be there until 8:30. And they didn't have the truck I rented so the paperwork took a long time to get me a different truck. I didn't get my truck until 9am and caused me to have a serious time crunch. There was no apology for the inconvenience.PATRICKROBERT D.
Customer did not leave a comment.Richard H.
I had 12 Blankets included in my reservation. The blankets have always been clean and neatly folded, however at this location they were basically in a pile in the back of the store and I had to go back and dig out and count out my own 12 blankets...it was a HOT MESS! Truck was older and the AC went out for a few hours mid trip from VA to AL...very frustrating. Ashtray in the truck was full of cigarette butts and the inside of the truck was basically uncleaned.David H.
Great service very help with our issues!KAYLEE A.
Customer did not leave a comment.Garrett A.
Customer did not leave a comment.TIMOTHYANDREW A.
Stay away terrible staff, after being given the keys to someone else's vehicle they tried to play the race cardCAMDEN G.
Customer did not leave a comment.Jenna B.
Customer did not leave a comment.Karl M.
When I got there the clerk could not find the truck key. She searched for it for over 5 minutes. While I was there - she let me know they DO NOT have the appliance dollar that I reserved. And that I would have to go to another location to pick it up. When I got the truck - it wqs not cleaned on the inside -as there was broken glass all over the truck. I tried my best to pick up the big pieces before putting my personal items in it. I was not impressed with the interior of the cab space either. It was dusty - and did not look like it been sanitation cleaned. Once I got to the 2nd location to pick up the fillet - there were 6 people in line and only 1 woman working a register. (The other woman was on the phone). After tracking down anothwr employee in a bay - I learned they had no more appliance fillets. They only had 3 - and all three were picked up that morning. Imagine moving dressers and beds and an entertainment center up 3 flights of stairs - with no dolley!! Then - when returning the truck to its original location - I informed the clerk that I did not get the reserved dolley as the other facility had no more. However - I was still charged for it. I was very disappointed overall in the experience. Especially having to go to a 2nd location. If this is the case - it should be told when making the reservation (online). I would like to be contacted by someone - as well as receive the cost for the appliance dolley. Thank you.Kristin W.
Nothing it was all good serviceMITCHELL RAY H.
I was being charged 25$ for 8$ worth of gas being used. The paperwork also said the tank was on full when it was actually on 7/8 , i toke a picture of it to prove that it wasn't and the manager basically said he didn't believe me. The manager at the register was rude when i was asking questions regarding how a 20$ uhaul turned to 133$ while only using 33 miles. He also charged my card for the full amount i owed when i told home i was grabbing cash from my car and i told him multiple times i was paying cash. I'm still waiting for my money to be refunded! I will not be coming back to this location to rent a uhaul ever !Qa J.
Customer did not leave a comment.ZACHARY W.
Not have this dealer. We had bad experience after bad experience.Tara C.
Truck was great but was kinda expensive. Will research next time, find company with lower milage rate and military discount.Christopher B.
Customer did not leave a comment.Ashley H.
The uhaul smelt like a smokers bar. Heavily covered in cigarette smoke.Stormy C.
Customer did not leave a comment.Willie W.
Wear masks - no employee was wearing a mask. Provide all equipment that was requested - I called to let them know I did not receive my dolly or furniture pads and was told I wouldn't be charged for them. I was still charged and then told there was nothing they could do and I had to call Uhaul directly. Just poor experience all around.AMBERELIZABETH K.
The young lady that was there to check me in was extremely rude and uncooperative! Made it difficult from the beginning...was too busy helping other customers to help finish my rental! The process took about 30 min overall just to be on my way. Upon returning more of the same... didn't do her job to inspect and obtain the mileage on the vehicle until I finally had to remind her that it is her job to check me out not mine! Overall extremely unsatisfied and would rather drive 10 additional miles to pickup at a different location!DANIELLEE N.
Place opens at 8 but the person working there can't check out gear to customers so I had to wait until 845 until the owner showed up. Then he didn't help me hook the trailer to the truck or look over the gear with me. Just handed me the key to the truck and that was it.THOMASLEE L.
Customer did not leave a comment.Shawn V.
Customer did not leave a comment.Qwaumaine D.
Customer did not leave a comment.Daria M.
Customer did not leave a comment.Torrie T.
Customer did not leave a comment.suamy M.
Beware, it is stated on the uhaul website that this site opens at 8am. You make the appt for that time, etc. I got there and they are not available until 8:30am. I lost 1/2 hour in the morning for my guys and it cost me. I have in a request for rental adjustment. The box truck was acceptable. 100,000 miles on the truck.Jon B.
Transactions should be done in an office Not inside exactly where they repair the carsCHERRYL G.
The person renting the equipment did not show up until nearly an hour after my rental time. Stated that my rental truck was reserved by two people, which was inaccurate. Had to contact Uhaul to sort out the confusion. Thank God for Santina Nolan at Uhaul. She quickly resolved the issue and completed my reservation.JOANNE LAVERNE M.
The truck I rented on line was not available, so I had to opt for a smaller truck, so I went over the day by 2 hours because I had to make 2 trips vice 1 so was charged n additional day; Mr. Javaid was neither cordial nor helpful. The clerk was nice. The overall experience at this location was extremely unsatisfactory compared to other locations that I have dealt with.Terri S.
Vanessa was extremely kind and helpful during my checkout process when picking up the truck. I would definitely come back to this destination in the future for my moving needs!Tiffany N.
we did this order all online. we didn't ask for the safe guard 56.00 charge and when we had to go inside the lady redid the entire order and put that on our charge. we had to pay 100 more than we expected to pay. took way long to even get the truck. the back wasn't clean. we had to sweep it before loading in our furniture.Jordan H.
Making sure equipment ordered is available.I ordered a dolly and the only dolly that was available was a dolly to move boxes.Sandy P.
Customer did not leave a comment.Luis R.
Staff was rude, and not helpful they wanted me to take care of all the equipment backing it into spaces with out spotters ect. Will probably be using Penske or a different moving truck company due to the lack of respect that UHaul has.Tyler R.
I would not recommend anyone go here. They service was crap and not enough blankets even when orderedMEGAN O.
I was charged a after hours fee even though Ihanded the keys to someone. When I questioned the charge I was then told it was a wrong drop off location fee even though the contract I signed stated I could drop off at any location. I even dropped it off at the recommended location that was a 1 min WALK from my hotel. Other than that, it was good.DARCEY M.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Bruce L.
I WAS CHARGED $14.99 FOR INSURANCE THAT I DID NOT WANT. I WAS TOLD IT WAS NOT ADDED BUT I WAS CHARGED FOR IT.Matthew S.
Customer did not leave a comment.ARNESSAJEAN H.
NOTHING was explained to me during the pick-up...clerk did not do a a walk around of the vehicle with me, I was handed the keys and paperwork and pointed toward a line of trucks in the parking lot. When I returned the truck, the establishment's owner wanted to charge me for the use of a hand-truck that was in the back of the truck, which I did not order. Had they done a walk-through inspection prior to the truck going out, they would have known that it was left in the vehicle. Vehicle was not inspected when it was returned, clerk had me go back to the truck and take a picture of the odometer and fuel guage with my phone and bring it back into them. Recomend this location be retrained on proper procedures for issuing out and recieving trucks/equipment.Benjamin R.
Friendly and accommodatingBILL B.
So the first issues isn't the fault of the pick-up location, but I reserved a truck almost a month ago, then on the day before I'm supposed to pick up, they moved the pick up spot to 17 m away. NOT OKAY! Got to the gas station for 8 am pick-up and the woman told me that no one from UHaul would be there until 9. Only after I sat and stewed in the car for 10 or 15 minutes and I decided to go back in and ask again did she realize that she really COULD help me because I only needed to pick up the key. She was a nice lady, but clearly not well informed. Truck was really clean and nice though, and was parked out away from the others so I could find it easily.SHAY M.
Be more accurate with the pick up time,I planned on pick up at 8:30 when it didnt open until 9, furthermore the dispatcher made me wait while did other non essential things after I waited 30 minutes for him to open. The website should reflect opening at 9 not 8am and offer a receiptKenneth H.
The drop off location initially told me they could not take a 26ft van, but after waiting awhile they accepted the truck. I had to test one of the attendants a copy of my receipt for them to take the keys. Then they said to park the truck in a different location and leave the keys in the ignition. UHaul shouldn't send customers to locations that are not prepared to issue or drop off trucks.Jay C.
Great customer serviceKristin S.
My pickup time was 9am, was told the person I needed to see was not there yet. Didnt get check out til 9:15. Tire pressure light was on the hold time.Johnnie R.
Attendant at Lake Wright Citgo took my name and my keys upon dropoff and when asked if I needed to sign anything for returning the truck she said no that she would mark off my name that I had returned the rented equipment. However I got charged for an extra two days with the vehicle because this attendant obviously did not know what she was doing.James H.
Customer did not leave a comment.Caleb B.
Thank you Vanessa, you were great!Tamy E.
The key lockbox was not in the truck. It's located inside the establishment. That one little detail took my order over an hour to resolve. It's not the Locations (Citgo) fault, they were friendly and helpful. I blame U-Haul. The chat rep didn't know how to help. The 1800 number had me on hold for over 30 minutes. It took me one hour to get the truck!! The dolly wasn't locked and secured, it was rolling around in the back even though we didn't need it, I put it away. The blankets in the back weren't in their plastic bag, just thrown everywhere. I folded them and put them in bag. I swept the entire box clean too. Tire pressure was low on back right tire. I added Air before driving off. When returned, the tire was low again which indicates issue with rear right tire.Steven L.
I waited for an hour to get the trailer because they couldn't figure out how to dispatch it to me. I had to be dispatched by corporate. They didn't update me at all through the process. I also had to ask for assistance in hitching the trailer to my truck. Corporate said I could keep the trailer until Monday afternoon and never mentioned the extra $40 charge. I don't understand why I was charged for 2 extra days either. Since it was supposed to be dropped off on Sunday anyways.Carmen R.
When you make a reservation you shouldn't have to go through the same thing again when you get there. And if your system is out of date update your computer customers should not have to go in your garage to complete there order. Also update your number on the paper work giving a fake number so no one can contact you. Should not take 45 mins to rent a truck when you done everything online.Kenneth D.
Isn't it their job to have what the mileage and Fuel level is before you rent truck cause they had me go to truck and take a picture of it and put it on the paper work manually for checking it out and returning it also I don't think they check these things cause the seals on the dolly and vehicle blankets were broken when I opened up the back of truckNathaniel C.
Military discountsbrandon B.
Everything was handled fast a friendlyGary S.
Trailer needed repair before we could pick up. Tail light out. We had to go to 2 locations to pick up, as first one was closed at 2pm in the afternoon, next sent to a Citco gas station and they found it difficult to fill in paper work and just too busy a place to work on the contract. Very anxious day, running around the city.Also couldn't change the pick up time on the contract, which was 3;45 instead of 2pm.Lynne P.
Get rid of this location.Benjamin W.
Customer did not leave a comment.WALTRAUT B.