I had issues picking up the vehicle through the app so I had to go inside. Not a huge deal but then they wanted me to take a photo of the milage before I started driving. I couldn't find the milage anywhere so I went back in and asked the gentleman to come out to help me. He couldn't find the milage either and told me it was ok to go and to just take a picture when I returned. Upon returning the vehicle I still could not figure out where to find the vehicles milage so I went inside and asked another gentleman to help me. He couldn't find it either so my mother got charged for about double the miles I actually drove. I also had issues checking in with the app and paying. Pick up and drop off took me almost 2 hours of the 4 that I rented the vehicle for. I will never again pick up a Uhaul from a location that is not actually a Uhaul store! Terrible experience from start to finish!Sherry C.
Lake Wright Citgo
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Virginia Beach, VA 23455
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I appreciate the assistance.Dennis D.
Fares should be more understandable from the very beginningLeonardo R.
They had me pay for dolly and moving blankets that wasn't in the truck. They treated me bad and had no professionalism. I was over charged because they put the wrong gas level on my truck before I received the truck so I had to pay for gas. They talked to me rude and I had to show before and after pictures before they were willing to help. Their store is crowded and nasty. I would never recommend or use this location again. I am beyond disappointed with my experience.LARRY R.
This location is not a Uhaul dealership but a gas station so you will have to deal with the additional gas station traffic and customers. The station employee was helpful and knew the return process.Andrew L.