The U-Haul app didn't work for checking the vehicle back in.
ian E.
Customer Reviews for Lakeland Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The girl at the counter was SUPER helpful and knowledgeable. She made the whole experience easier.
Justin L.keep up the good work
Norman B.Hannah was amazing to work with
Debbie R.Excellent customer service, great vehicle. Will recommend!
Michael H.Find another drop off location
Rob M.You should charge a customer for cleaning if they not clean it up. Oriented a utility trailer and it had loose rocks and some garbage in it . I know that it would be called an insecure load the way it was when I rented it.
terry O.they are always great at this location
wendie U.It's a scam that you charge a drop off charge because you can't pay somebody to be there on a weekend! You advertise 20-30$ and my bill was 113.00!
LOUISE S.The girls are amazing! and always find a way to help you out if needed
wendie U.Thank you very much! Your service is so helpful!
nathalie C.Reasonable price
MARK M.The service was friendly and efficient. After I mentioned how many Km we were about to do, the attendant offered a better rate. The truck was in good condition and the price was very reasonable. Thank you!
JULIE B.Excellent customer service, we needed to extend our rental and the process was very smooth and easy!
All in one P.All good. Friendly service
Reg S.I am very pleased with the lady were i picked up the truck made a stressful time easier was on a tight time frame. Thanks
WINFORD B.Maintain your great customer service!
Cinthia B.I took pictures of when I opened van how dirty it was and smelly, when I returned the lady forced me to go detail the van which I showed pictures of how dirty it was and denied I called to complain and sayed smelled because my dog , I ask were does it smell , she replied the back, MY DOG WAS NEVER IN THE BACK, my 8 pound dog was in the front in her bed! So I wasted time and money to do something I didn't dirty and suffered it's smell the whole time! Also I was told a totally different rate per km and got charged double
Elizabeth R.After hours return. Equipment area is tight/small and closes at 1pm.
Matthew F.Excellent and very helpful
leslie L.Staff very helpful and assisted us in recognizing how we were misled/lied to when booking trailer by uhaul staff
BRIAN A.Awesome as always
dean H.Always a good experience renting from this location. Excellent staff, clean equipment. 5-star rating!
Michael G.The lights on the trailer weren't all functional. I reported them
DONALD L.It was a waste of money and time. I asked the receptionist twice if it was going to be long enough. She said yes that it was 10 feet. It was not 10 feet it was 9 feet and 11 inches and I wasn't able to use the truck. Because I couldn't shut the door. So I spent $30 in gas and $176 and some change For fucking nothing. I'm in tears I don't have a lot of money and it was a waste of time and my money I will never use U-Haul again.
Margaret V.Provide parking would be beneficial
Georgina S.great service!
lily K.Provide parking would be helpful
Georgina S.Not much! Whole experience was smooth and person at front desk was friendly :)
Faye M.U haul has become unnecessarily awkward and complicated to rent in its “upgradingâ€. Upgrading is definitely NOT synonymous with better or improved! Now you need a cell phone?!? An email address!? And cannot pay with a credit card over the phone. Ridiculous
JOHN B.The truck just smelled strongly of cigarettes with ash still in the truck. It was quite gross
steve C.Always a good experience renting from Lakeland. Friendly, knowledgeable staff, always good help and advice given.
Michael G.Pleasant easy drop off with friendly staff
Greg P.Great advice from owner. Equipment performed as advertised. Overall, an excellent experience.
Michael G.This location made returning the vehicle both easy and pleasant. Thank you.
Bruce T.2nd time I have rented since November.Good service and reliable trucks.Thankyou.
Michael B.The lady at this place really knows the business and is very good at her job.
Jane B.Spent an 30 min to get van warmed due to snow no ploughing in the lot. Tires on uhaul not equipped for snow.
Shannon A.Friendly staff, easy to return.
anthony B.Dropped trailer on a Sunday so not applicable.
ted B.Brenda at the front counter of the rental place is always a joy to deal with.
james C.Location needs Wifi as the return process needs or else they would charge us $20.
Jeremy S.Only issue I have is with uhaul themselves. I wanted and booked a 4/8 and they called and said they didn't have one and it was an extra 3 hundreds dollars for same trip with the trailer I wanted. The lady on the phone was oh well we don't have one. It turns out there was one sitting at the Campbell River location when I picked up the 5/8. I have rented from uhaul many times and never have I been treated poorly except this time. I am not sure if I will come back or not
William D.truck was a dump. the Vancouver island manager was a lying crook. I'll never get haul again.
David B.It was all good.
Joanne O.Courteous service and good pricing. Thanks
dan H.The truck was excellent and the staff at Lakeland are wonderful but I admit that I find the procedures for pick up and delivery are very tedious and confusing.
derek S.Top notch personal customer service with pick up and drop off!
Larry N.Despite the problems mentioned, I was relieved that a truck was available for me as requested and happy that I was able to rent for a one-way trip.
Mary V.