Customer Reviews for Lakeland Automotive
(U-Haul Neighborhood Dealer)

Rating:

3.0

The dealer provided inaccurate information- told me i could drop my uhaul “at any location” in my destination— I was informed by the destination i attempted to drop at that they dont accept trailers and that i would be charged if I dropped it at different location from what’s on my sheet. Additionally, they told me “the system says your car clearance may be a little low” on the auto transport but no additional information was provided (like that there is a video specially to be used for loading a lower clearance car) and our car was damaged by the loading and unloading process. More direct info would have been good. Someone who doesn't use the auto transport regularly should be directed more.

Rating:

3.0

Dropped off after hours so didn’t see the inside of the facility or interact with the staff

Rating:

5.0

All was very good

Rating:

1.0

Booked for Victoria 1.5 months ahead of time. Told 2 days before that I had to drive to Campbell River to pick up trailer. You could improve by meeting your commitments!

Rating:

4.0

Dropped off trailer on a weekend, so no one was there. Lots of room in the lot and easy to drop off equipment.

Rating:

5.0

Every thing went smoothly, the self returning option worked well & allowed us to return trailer on a Sunday when U-Haul dealer was closed.

Rating:

4.0

The offices or locations aren't the problem. The main office are scammers and add all kinds of extra charges. These offices have very little say in all the extra charges. If anything goes wrong with your vehicle or for any reason you end up not being able to make your trip, good luck seeing any refund Instead they will charge you another $100 for not making the trip. Horrible customer service from head office and nobody else has any say. Be prepared to pay extra...

Rating:

5.0

right brake light and turn signal did not work for me. Could be my truck though...

Rating:

5.0

The smell ( perfume) used inside the truck was to strong. Beside awesome truck, clean, tidy and easy to drive

Rating:

5.0

The car trailer I rented functioned flawlessly but it wasn’t very clean. Gravel on the standing platforms on either side of the fenders which in essence is a tripping/slipping hazard. As well and I’m not sure of the origin of the metal staple that punctured my tire upon putting the car on the trailer in Parksville, Van Island,BC but after the two hour trek home I arrived with a flat tire which I had to get repaired for $40 dollars. The car haul trailer did not have trailer brakes that worked in conjunction with my truck braking but only had a break away braking cable. Which surprised me. Utilizing just a four wire connecting harness instead of a seven wire system that allows for trailer braking via trailer brake box in cab of truck. I own the adopter so it wasn’t an issue. It was just surprising to me is all. That’s it in a nutshell from Campbell River, BC Canada -Bill Ostler

Rating:

5.0

exelent service

Rating:

5.0

Customer service was above and beyond.

Rating:

2.0

Not the friendliest service .

Rating:

4.0

The app didn't work to return the truck. However, online chat was very helpful.

Rating:

5.0

no issues, went well

Rating:

5.0

Very friendly staff! Great clear check-in process. The shop dog was so cute. Vehicle was clean and well labelled with instructions. The mobile check-in/out was not working when I returned the Uhaul. The shop was closed, so I parked the vehicle and tried to do the return it steps online but it wouldn’t work. I ended up just dropping keys into the drop box anyways.

Rating:

4.0

Location did not want to accept my return as my paperwork had shown a different drop-off. Uhaul made my rental confusing and this location required me to call Uhaul to fix issues rather than call Uhaul themselves to help me out. None of this was my mistake, Uhaul had told me to ignore the drop off location and to take it to this other drop-off. Uhaul on the phone refused to accept this location as a legit operation. Insulted it was not operational. Not an ideal experience overall.

Rating:

4.0

U-Haul. Job well done. Bravo

Rating:

5.0

The process of acquiring a rental way fast, and easy. The staff was welcoming and courteous. Also good value. Thank you.

Rating:

4.0

The woman in charge was very rude in Campbell River where I picked up the trailer!

Rating:

1.0

Extra charges

Rating:

5.0

I have dealt with a lot of Uhaul locations and hands down Lakeland in Campbell River is the best. Anyone north of Nanaimo I tell to go to Lakeland.

Rating:

1.0

Fucking dog shit overcharge me for mileage and insurance I did not ask for

Rating:

5.0

Trucks were clean and on time delivery. Staff were very knowledgeable, everything was explained in detail. I will definitely return to U Haul in the future.

Rating:

5.0

The trailer needs work in the sliding overhead door. It got jammed, and we used silicone spray to get it up. It no doubt will happen again.

Rating:

4.0

Customer service was good and pick up was easy. My issue is that the mom’s attic portion of the truck leaked badly therefore everthing stored up there was soaking wet. Not the fault of the location but not something I should have to deal with either.

Rating:

4.0

Have a washroom available please!! :)

Rating:

4.0

Nothing that I can think of

Rating:

5.0

Never deal with port McNeil U-Haul. No customer service at all no contact for over a month so went to Campbell river where I got the questions answered that port McNeil said wasn’t her job. Tara Rodin is a joke. Totally useless you are losing business because of her

Rating:

5.0

Nothing as far as I can say. Everything Went well from start to finnish.

Rating:

3.0

Through a mix up in this order the wrong drop off point was entered in the contract. Lakeland said they would not take the vehicle as contract said drop off location was half hour away. Explained that I originally had them down as drop off but it was switched by traffic. I also explained that my wife was hurt off loading truck and had to go to ER. Service rep still made me go through traffic to swith location. Even though rep emailed and let me use the phone it was a delay getting my wife to hospital and added lots of stress to the situation.

Rating:

3.0

back door could have use more maintenance, rollers needed to be lubed on a schedule. No jack on the 6×12 inclosed trailer.

Rating:

3.0

U Haul attendent was not on site. Other business that occupies same site took info and key. We do not have a mobile phone so self check out is not an option. Besides that all is good.

Rating:

5.0

Excellent

Rating:

5.0

I rented a ramp trailer and it was excellent. Easy to use and very sturdy.

Rating:

4.0

Great experience. The only issue was that I was called the morning of the pickup to be informed I could not pick up the trailer at the planned 4pm pickup due to staff shortage. I had to scramble and pick it up 1 hour early. Would have been excellent besides that.

Rating:

3.0

You need to hire more receptionists like the one in Campbell river she was absolutely fantastic, She was kind courteous professional all of the above.

Rating:

4.0

Diesel for the larger trucks

Rating:

3.0

Same comment as the pickup.

Rating:

3.0

The windshield had a big crack in it and passenger wiper was torn

Rating:

5.0

awesome service

Rating:

5.0

Hanna was great to deal with. Super positive communicator, made the experience super easy, fast and enjoyable.

Rating:

5.0

Check trailer lights cable (lights wouldn’t work) but fixed within 30 min kindly. Just a minor delay

Rating:

3.0

there was no dolly available when i arrived to pick up the van. They should inform you before hand if there is no dolly available. that being said, the staff was friendly and did the best they could.

Rating:

5.0

Back door on the truck need a rubber lining fixed. The uhaul app was not working for me

Rating:

5.0

They were fantastic and I thank them

Rating:

3.0

Have day rentals available. So expensive of you only need it for the day but there isn’t that option.

Rating:

5.0

Great location, staff is friendly and helpful

Rating:

5.0

Maybe have a washroom for customer use. That would be nice. Thank you.

Rating:

5.0

Hannah was a. Absolute dream to deal with. We tried for over 20 minutes to get my visa debit card to work with the machine, however, after a call to head office, it was determined that there was an issue with the machine. In the end everything worked out, and Hannah even came out and helped us hook the trailer up properly, crawling on her hands and knees, we would definitely recommend this location, and especially Hannah!

Rating:

5.0

The staff was knowledgable, efficient and friendly. It was an overall excellent experience from start to finish.

Rating:

5.0

Little pricey the 89 cents per km.

Rating:

5.0

Excellent customer service. All hail u haul.

Rating:

5.0

Lady at front desk was pleasant and had very good manners. Well done