The atmosphere and the people there are incredible and if I had to return the uhaul to that location, I would've been happy to say hello again!
Matthew F
Customer Reviews for Lakewood Tobacco & Vape
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
honor the original drop off location
Tony TThe store was closed when we dropped off the truck, and there was no drop box for keys. This location is in a vape shop. My wife had to return the next morning to drop off the truck key. If they want to receive trucks, they need to install a drop box
STEPHEN RTruck didn’t work. And UHaul will not refund the difference for having to get a different sized truck and dolly.
Justin ZVery friendly Costumer service!
MATTIA BI drove about 45 miles, so I put 5 gallons of gas in the tank- figuring 10 miles per gallon, and I still got charged a fuel charge. The heat/AC doesn't work, the fan doesn't blow at all. The parking brake beeped even though it was disengaged. The employees were very nice, but everything else was disappointing.
ERICA H