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Jessica R
Customer Reviews for Lampasas Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst experience ever. Will not go with Uhaul anymore after this experience
Marilyn DWonderful customer service
Jeffry SIt was very easy and quick to turn in the trailer. Also the staff was very friendly and courteous to assist to drop the trailer.
Joseph SThis location was the absolute worse place i’ve ever used. Customer service was horrible. Chris was very unprofessional and extremely rude. I didn’t even feel comfortable going back to drop off but i had no choice. I would never ever recommend this place to anyone. I will never be picking up at this location. I spoke with uhaul customer service about it and they said they will refund me for my 2 missing dollies i paid for and never received and they apologized about the inconvenience but more than anything i don’t blame Uhaul, I blame this location. Never use Lampasas tire and automotive for Uhaul services nor shop for your vehicle unless you want to be cussed out by chris.
Kayla Pexcellent
Amanda AAll great no hassle in and out promptly
Terry LAlways a good experience
Christie FThis place was very good. Helpful,friendly and busy. It took 5 minutes to check in our trailer. Good job!
Mary RNothing everything and everyone was real nice and knew their job
Kelvin HEverything was Great 👍!
Arnold UVery fast and professional
Allen KThe person who help us was encouraging while my wife was backing up the trailer and said she did great!
joshua mOnline reservation system useless, took phone call to dealer to set up reservation properly.
Billy SThe cab was filthy. There was dog hair everywhere. The cab smelled like a wet dog. Even after wiping everything down. Ended up purchasing windshield wipers as the ones on the truck were bad.
Heather PContinue the warm and personal service
KAREN MVery nice and helpful!
Susi GThe truck we were assigned was blocked in by another truck. This caused a major delay
James VThe only thing that we thought could be better was that the truck have a cruise control but other than that everything was good I could’ve used some steps to get up inside the trap getting up and down wasn’t good.
Elaine LI selected a 4:30pm appointment from an option of 4:30pm and 5:00pm, but when I arrived at 4:30pm for my pickup, I was told uhaul was closed at 4:30pm. I stated I had a 4:30pm appointment, and the man rudely said he didn't care. After insisting I wasn't leaving without my trailer, he started doing the paperwork then rudely demanded my keys. I declined, and he said, "well then we are closed, goodbye." So explained I didn't want anyone driving my truck and wanted to inspect the trailer myself, and he argued with me about how he was doing me a favor, because if I didn't give him the keys I could just leave without the trailer. I will NEVER go here again.
Jonathan BThe location was changed for us to this location and it was closed the day we went to pick up. There was no one there to help and we spent 30-45 min calling uhaul to try and figure out how to get our keys. The truck itself was not swept out and again none of the blankets or other equipment we paid for was there.
Amanda KNothing
Steve HThe pick location wasn't were I was told. Received a phone call at 7:30 am the morning of telling me that my original location wasn't going to have it and now this new location 20 miles away. I have called customer service and was trying to get some type of adjustment because of this phone call only hours before I was to pick up my trailer. Not happy..
Kathy Hvery well managed
Walter SThe truck has either toe-in issue or something loose in steering as unloaded it drifted in highway at times.
Tim HExcellent to work with, gave Excellent instructions on trailer usage, checked air pressure in all the tires, very good customer service. Trailer was in excellent condition!! Easy to use. Very satisfied!!
Mel OThese people are really great to do business with. Thanks alot.
Willis CNothing they were absolutely perfect!!!
Erika HWay too expensive
Brittney LKeep up with the excellent service and professionalism.
Daniel AThese guys are always quick and helpful and get me safely on the road! Will keep doing business with them.
Kimberly MWe are using them again on the 18 of Sept.😃
Debbie IMake sure the first place you send me has the equipment in need. I had to waste an hour on the phone and drive an extra hour to get the truck I reserved. T
Henry FAll was good
James BWe usually use Budget trucks since we rent moving trucks often. Now I remember why! So much cheaper and so much more bang for your buck. I-Haul is way too expensive.
Andrew RThese folks made hole experience quick and easy; good job.
Don LThe truck needs a maintenance inspection drives slow and hard and making noises.
Cynthia MNone
Larri MWe were given the U-Haul with three bad tires, there was no tread on two of them so one actually popped on the way and there was something stuck in another. I’d just suggest checking and changing these tires more often since these kinds of trucks are used for long trips sometimes.
Randall MVery friendly.Great check in process.I highly recommend this service center.
DAVID JOur local U Haul team was helpful and the info and suggestions on line were good.
Dorothy H