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David C.
Customer Reviews for Lancaster Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bad service , Bad solid employee , no smile , no explanation about anything, long waiting time when i returned the vehicle over 1 hour and half and when i called i was told employee on lunch , I hated U-haul very much today.
AHMED S.Was told to bring the truck back with gas between 1/8 and 1/4 of a tank which it was at when it left the parking lot. The truck was driven a total of 2 miles which is indicated on the receipt, the gas meter didn't move from the 2 miles it was driven, yet I was charged $12 for gas. Apparently this truck uses a gallon per mile at $6/gallon and the people working in the office must use a magnifying glass to measure where the needle is pointing when returned. Over charged and will tell my friends to go to Home Depot next time.
Tiffany D.Please be very aware on the insurance Safeguard. The location will add additional days to your rental to gain the safeguard fees.
Paul G.I was told I could return the trailer to any location. Had to call customer service and spoke with Joelle at the site. Was told I would have to pay an extra fee. Called customer service and was told there would be no fee. Took a picture of trailer and date I dropped it off and it was Monday. Now see a bill saying I returned it on Friday! Very unhappy will call customer service and will write a google review also!
michael W.My experience at pick & return was so excellent I have only one recommendation. If it isn't policy yet, have your representative give a brief explanation of what one might experience. For example, I rented a trailer & though I've towed before, it's been a while since my last tow. Briefly describing possible movement or sounds one might experience, could be helpful. Your associate was helpful & efficient.
Mitchell F.Excellent customer service. Great to see a positive attitude these days.
Garrett H.Representative at the desk messed up the reservation and the drop off location had to call U-Haul to correct it. Then, I said NO insurance on the original agreement and the representative confirmed in store that I still didn't want insurance but still added it against my wishes. I am waiting for a member of management to call me, as I chatted with U-Haul to complain.
Lauren K.Rep was knowledgeable and pleasant
Pamela I.Nothing. Everything was great. Good experience.
EDWARD S.Don't leave early for the day.
Jonathan K.Be open during advertised open hours. We had to wait 15 minutes for someone to open the door when we up our rental. The door was locked again when I returned the rental 15 minutes before posted closing time. Otherwise, the person at the counter was very patient and flexible when I had made a scheduling error.
Matthew G.Great service friendly
Stacey F.Perfect place!!
Jennifer T.Consider a repeat customer rewards program ?
Bill R.The man who took my reservation over the phone could not remember taking the information ... claimed I did reservation online ... I did NOT!!! When picking up the UHaul he said he didn't have any reservations that day ... once he looked on the computer he realized he DID IN FACT have a reservation ... never told me there was damage on the exterior of vehicle ... I reported it to him prior to leaving premises ... in my opinion this man was not a good representative for UHaul!
carolyn S.Your franchise was awful. They did not check-in the vehicle which resulted in numerous calls to straighten out. I went to the location during posted office hours on two separate days and the door was locked. Fortunately, your regional traffic facility, was exceedingly helpful
GEORGE S.Upon return the office was closed for lunch. I had to leave outside and didn't settle the bill. When I checked the electronic bill later that day it was 14 bucks higher due to a insurance rate I didn't agree too nor was it discussed at time of rental. I called to have removed from bill and am waiting for my credit
LOUISANTHONY D.Everything went smooth and the guy at the counter was helpful and chill.
RICHARDJOSEPH V.Very easy drop off process that only took about 2 minutes.
WILLIAMWESLEY M.Stopped in right before they closed and he got me in the rental van within 5 minutes!
BRIANANDREW C.Great vehicle! Perfect for a one bedroom apartment
JS S.The representative at this location was friendly and helpful. He went out of his way to make sure we were all set
MICHAELJOSEPH L.There was no one in the office and the door was locked even though I was there during normal business hours. They did not answer the phone either. And there was nowhere designated to drop off the trailer.
MADELEINEMORGAN J.Joel was friendly and helpful in my contacts with him.
EDWARD Q.Joel was great.
MARGARETMARIE P.The truck did smell of stale cigarette smoke, other then that small detail it was perfect!
Andrew S.Employee was distracted with personal phone calls the entire time I was there attempting to pick up my truck
BRIANC K.I usually rent from the Depew location but will be back to this location very soon. The rep who helped me was super friendly and helpful despite me being late to pickup my last minute rental and being super busy when I dropped off the trailer!! Big thumbs up and thank you!!
DOUGLASLEE M.Disappointed with the lack of cleaning in the cab area. There was dust on the dashboard, uncleaned beverage spills on the drink holder, and significant pet hair on the seats. I wouldn't use U-Haul again for a future move based on this experience.
Deborah M.Put Uhaul signs on transit road. You can't see the location from the road and there are no signs.
John R.Everything was outstanding! The entire rental experience was fast, efficient, and well managed! I would highly recommend UHAUL!
Peter D.This location was difficult to find, given that there is another Uhaul location right down the same road. The gentleman at the "wrong" location was very helpful and wonderful and sent us right where we needed to be. Once there, the location was all self serve. The app was very helpful.
Kelly R.this was not my preferred pickup location.
JEFFREYA M.This location is terrible this is the 2nd time I've returned a rental and the girl at the counter says leave the rental you're all set we'll email you a receipt. The rental is supposed to be inspected upon return I shouldn't have to ask them to do their job and get attitude about doing it. I was charged for fuel wrongly the employee on the phone asked why I was complaining about 2 gallons of fuel. I'm complaining because if they did their jobs properly these things wouldn't happen poor attitude rude I won't ever use this location again
MATTHEWS F.The return process after hours was absolutely stupid with all of the pictures, and then if not the pics the "convenience fee" of $20. Stupid money grab.
HERBERTRANDALL F.I wish I knew I had to take pictures of the odometer and fuel gauge BEFORE I dropped the key in the drop box.
PAULROBERT S.The customer service representative named Katelyn was very rude and unfriendly. If I didn't need to pick up a u-haul right then I would have left. She needs to be retrained on how to talk to people. Otherwise, experience was adequate.
Edward G.Manager very friendly and helpful.
ROBERT L.Joel was awesome. He was on the ball and had everything ready for me.
Jesse B.I was charged for gas. I went less then 30 miles and put 3 gallons back in. I was charged wrongly. The bed was very dirty. Candy and random items all over the floor.
Adam G.The store wasn't open on time due to the employee arriving late, the truck was dirty, damaged, and only had 1/8 tank of gas. The location also didn't have the equipment I made a reservation for. The truck didn't run well. It was an extremely bumpy ride more so than other uhaul trucks I have rented. I also never received an apology for the employee working there. She told me all the trucks run bumpy.
Richard M.One person staffing location was very busy. Had ordered online and on morning to pick up got message on my U-Haul app that equipment was not ready. Staffer was ultimately very helpful.
ALLAN B.I have not received a receipt of my rental charges during check in or at the end of my rental, store said they could not print one and both times they said I would get a email, I have not received an email yet.
GILBERTJAY W.Location was basic minimum truck rental, not the typical stocked showroom with uhaul moving supplies, labels, electronics, etc. Also, customer service needs a massive overhaul. GM was overall angry with operations, phone calls, other customers... Assistant in the office was also very brief. I realize it's only truck rental, but shape it up a little, people. You are the image of the entire company.
JUDDTRAVERS L.The online process to pick up the truck was too long...No reason to have to provide so much additional information above and beyond a credit card and license...
Chris S.Confirm mileage and amount of gas before customer takes possession of vehicle. Both were wrong in our truck.
David S.