Customer Reviews for Lancaster Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lancaster Self Storage

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MATTHEWJ S.
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Customer did not leave a comment.

ALLAN B.
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One person staffing location was very busy. Had ordered online and on morning to pick up got message on my U-Haul app that equipment was not ready. Staffer was ultimately very helpful.

GILBERTJAY W.
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I have not received a receipt of my rental charges during check in or at the end of my rental, store said they could not print one and both times they said I would get a email, I have not received an email yet.

JUDDTRAVERS L.
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Location was basic minimum truck rental, not the typical stocked showroom with uhaul moving supplies, labels, electronics, etc. Also, customer service needs a massive overhaul. GM was overall angry with operations, phone calls, other customers... Assistant in the office was also very brief. I realize it's only truck rental, but shape it up a little, people. You are the image of the entire company.

Paul G.
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Customer did not leave a comment.

Chris S.
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The online process to pick up the truck was too long...No reason to have to provide so much additional information above and beyond a credit card and license...

Robert M.
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Customer did not leave a comment.

Dawn L.
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Askar M.
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Bryce W.
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David S.
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Confirm mileage and amount of gas before customer takes possession of vehicle. Both were wrong in our truck.

Chuck H.
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Customer did not leave a comment.

erik D.
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Great customer service!!

David M.
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The office was locked when I arrived. There was no sign indicating if they were at lunch or when they would return. All was made right when I called the emergency number and the employee came back from her lunch.

DONALDJAMES S.
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I failed to prepare myself for the electronic system of picking up our vehicle. The gentleman who took our call was more than accommodating and patiently walked us thru the process.

Jim E.
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Craig M.
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redian M.
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Alisa O.
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Truck was filthy. Location did not have all of the equipment we needed, but no one bothered to tell us. We had to drive to another location to pick up a furniture dolly, but no discount or compensation was offered to us.

Kathleen D.
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Customer did not leave a comment.

Pamela E.
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Marc D.
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Mobile app was difficult to say the least, rep came in to assist, but we ordered blankets and dolly, none of which were available at this location. We were also NOT told about mileage at all and got whacked in the end - VERY DISPLEASED!!!! Truck was AWFUL - whole side of the passenger door didn't seal so the whole trip was LOUD due to the wind blowing in. AWFUL experience all around, very disappointed.

Andrea Y.
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Customer did not leave a comment.

Thomas M.
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Great service. Keep it up. Thanks

Timothymichael Z.
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William S.
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Anthony C.
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gary C.
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Easy drop off

Robert P.
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Customer did not leave a comment.

James B.
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Be open ALL day, not closed for lunch.

Nicolas S.
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Customer did not leave a comment.

Daniel S.
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We were sent to 4 locations in order to find a truck, that I reserved a 2 month ago. We drove all over town wasted time and gas. Each location I was told, there was a truck waiting for me. The people behind the counter were all Clueless , The best part, my first location 2939 Bailey Avenue Buffalo, They were people smoking marijuana's in front of the store. So if you want to improve customer service clean up your satellite locations, they are dirty and not safe. Also the truck I rented smelled horrible. This complaint is only for the Bailey location not 6509 transit rd location. No complaints there.

Naveed Q.
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Customer did not leave a comment.

KAITLIN C.
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Jody J.
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Benjamin F.
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3rd time I've rented from this location. Expect to use it again in the future.

erin K.
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After a round around of several locations, one so smoke filled it was in my nostrils for hours, this location was hosted by a very entertaining man who changed the whole experience around. I went from grumpy to at least accepting. I can't say I'm impressed with the uhaul business model but I was impressed by this location's owner who helped me and made it a bearable experience with his great sense of humor.

John E.
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Joel was EXCELLENT. System issues out of his control were handled extremely well and efficiently. I will recommend to others without hesitation.

Craig D.
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Customer did not leave a comment.

daniel B.
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Your company under estimated the mileage and charged extra when i returned the truck in a day early. Truck was low on fuel (well below 1/4) broght back with 3/8 tank. Swept box of truck out before loading returned clean. According to google from truck pick up point to my sons new home 113 miles. Plus drive to storage unit in Lancaster load and return truck puts me over your mileage estimate. I have to pay extra because U Haul can't figure mileage. Bullshit!!!

dawn C.
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Customer did not leave a comment.

Edward S.
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The offering of this type of van is great.... easy to handle, etc.

Zachary E.
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Michelle W.
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Karen S.
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Omar P.
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Carl B.
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craig K.
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Brian M.
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1) Ordered a 10" Truck - received a 15' Truck. While there was no additional U-Haul cost, it made move more difficult in a urban geography. 2) Personnel at time of pickup was not helpful in response to a few questions and her primary goal was to get me out the door as quickly a possible.

JoAn J.
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Customer did not leave a comment.

Carolyn C.
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No improvement necessary. Excellent customer service skills. Management is very helpful. Facility is spotless. Excellent prices.

David S.
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Jason, the manager is very friendly and helpful. I would come back to Lancaster Self Storage for all my Uhaul needs. Great service!

Marty M.
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General comment, I received way too many emails (6) for this rental. Unnecessary and annoying

Christopher P.
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The staff was very Professional, Knowledgeable and Friendly. I would recommend them to anyone.

Paul L.
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Customer did not leave a comment.

Sidney P.
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MARK M.
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Joel is a fantastic representative of your company. He took care of my rental needs, was very polite and professional, and is a credit to your company.

Harold C.
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Customer did not leave a comment.

James S.
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The 4 wheel dolly was inoperable. The screws attaching the casters to the frame were so long they prevented the wheels from swiveling, rendering the dolly useless.

Scott T.
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UHaul switched my location due to availability. They first told me they didn't have one, then realized one came in over night. Didn't have the moving blankets had to go to another uhaul to get them. Then didn't have adapter for light connection had to go back to other uhaul again.

michelle T.
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Little help, little info. One trailer with snow in it.

Anthony S.
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First i was schedualed to pick up a 26' truck from the orchard park location at 9:00am. When i got there they did not have the teuck and sent me to the location above, which was 30 minutes away. When i got there the truck was not there. The people who had it did not bring it back yet so i had to wait an hour. The late truck is no fault of the employees but there is a failure in communication between locations and where trucks are going to be. It is not right that there was no truck where i was originally schedualed to pick one up. Over all i would not use uhaul again. You did nothing to make the hassel you created for me a better experience. I got no money off or anything. Its a poor company to do business with.

Gautam S.
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Customer did not leave a comment.

Sarah C.
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I would love to be contacted by U-haul to discuss the inappropriate and disrespectful behavior of the man operating your Bowmansville, NY location. When I went to pick up the truck, I could immediately smell alcohol upon entering the office. Your employee was singing and saying inappropriate things while processing my transaction. He went as far as to talk about “how hard it is to keep a good woman” and that “some look better than others”. I felt disrespected and I left U-haul feeling very uncomfortable. He also complained the entire time about his job, as if we were an inconvenience. I will never do business with U-haul again.

Mark M.
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Rental experience was exceptional! Joel was very helpful, as usual. Very satisfied.

Linda N.
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Attendant was friendly. No protective furniture wraps were available to rent, had to use dirty old blankets that I had. No reason that the Inside of truck could have been swept clean before renting it out. We returned vehicle cleaner than we got it.

Ronald B.
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Customer did not leave a comment.

Thomas F.
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Kristin W.
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Didn't have blankets that I ordered. Inside of trailer was dirty. Office stunk of cigarette smoke.

Angela C.
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Customer did not leave a comment.

IRENE F.
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Have the workers show up on time and know what trucks the keys go to !!!!!!!!!!!!!!!!!

bruce M.
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van had spider webs inside and outside,empty redbull can in pocket on passengers side,footprints/scuffmarks ondash pass. side,candy wrappers dirt onfloor in cargo area. I cleaned out the whole truck and wiped down the driver/passenger area because I didnt want to be charged.

Dennis P.
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Customer did not leave a comment.

Jim W.
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Kathleen J.
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Attendant was unfamiliar with equipment. Needs more training.

Thomas T.
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Could print a copy of my receipt. Needed to make another stop at the uhual center to get one.

Theresa D.
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The van I rented worked out great! It did however have a really funky odor so my only suggestion would be to check it out before renting to another customer. Customer service was great!

Joseph L.
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Customer did not leave a comment.

larwernce M.
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Michael S.
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Mark R.
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The customer service was excellent. The clerk made the experience enjoyable.

james S.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

Glenn G.
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Nothing.

Sukhmender S.
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Customer did not leave a comment.

Deneen D.
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Customer service was friendly and helpful

allen E.
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Customer did not leave a comment.

Robert D.
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The service here is great!

Eugene R.
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Joel is professional courteous and knowledgeable We appreciate dealing with him. He's a great guy!

Genienne T.
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What can you do to improve for the next customer ? ... not much; this whole process was easy, fast and we were on our way sooner than expected !

jeff W.
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I was quoted one price by my local location on a truck rental and had to pick up and drop off truck at another location. When I got the bill the price per mile went from .40 a mile I was quoted to .90 cents a mile... Total bait and switch rip off..

Wendell C.
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The moving truck was a huge gas guzzler!! Had to spend almost $100 just to go 250 miles.

David S.
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Customer did not leave a comment.

Greg C.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

DAVID G.
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Hamad A.
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The accuracy of my information was low. The employee put my father's name as my first name. I told him to correct it and he refused.

Osman F.
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The clerk at the location was very nice and helpful.

Eon V.
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Trailer had lights out, which I did not find out until a friend who was following me told me. Attendant was courteous but was unable to assist with trailer hookup.

mike R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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