Customer Reviews for Lancaster Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lancaster Self Storage

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gary C. on

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Easy drop off

Robert P. on

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Customer did not leave a comment.

James B. on

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Be open ALL day, not closed for lunch.

Nicolas S. on

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Customer did not leave a comment.

Daniel S. on

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We were sent to 4 locations in order to find a truck, that I reserved a 2 month ago. We drove all over town wasted time and gas. Each location I was told, there was a truck waiting for me. The people behind the counter were all Clueless , The best part, my first location 2939 Bailey Avenue Buffalo, They were people smoking marijuana's in front of the store. So if you want to improve customer service clean up your satellite locations, they are dirty and not safe. Also the truck I rented smelled horrible. This complaint is only for the Bailey location not 6509 transit rd location. No complaints there.

Naveed Q. on

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KAITLIN C. on

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Jody J. on

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Benjamin F. on

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3rd time I've rented from this location. Expect to use it again in the future.

erin K. on

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After a round around of several locations, one so smoke filled it was in my nostrils for hours, this location was hosted by a very entertaining man who changed the whole experience around. I went from grumpy to at least accepting. I can't say I'm impressed with the uhaul business model but I was impressed by this location's owner who helped me and made it a bearable experience with his great sense of humor.

John E. on

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Joel was EXCELLENT. System issues out of his control were handled extremely well and efficiently. I will recommend to others without hesitation.

Craig D. on

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daniel B. on

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Your company under estimated the mileage and charged extra when i returned the truck in a day early. Truck was low on fuel (well below 1/4) broght back with 3/8 tank. Swept box of truck out before loading returned clean. According to google from truck pick up point to my sons new home 113 miles. Plus drive to storage unit in Lancaster load and return truck puts me over your mileage estimate. I have to pay extra because U Haul can't figure mileage. Bullshit!!!

dawn C. on

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Edward S. on

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The offering of this type of van is great.... easy to handle, etc.

Zachary E. on

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Michelle W. on

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Karen S. on

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Omar P. on

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Carl B. on

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craig K. on

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Brian M. on

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1) Ordered a 10" Truck - received a 15' Truck. While there was no additional U-Haul cost, it made move more difficult in a urban geography. 2) Personnel at time of pickup was not helpful in response to a few questions and her primary goal was to get me out the door as quickly a possible.

JoAn J. on

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Carolyn C. on

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No improvement necessary. Excellent customer service skills. Management is very helpful. Facility is spotless. Excellent prices.

David S. on

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Jason, the manager is very friendly and helpful. I would come back to Lancaster Self Storage for all my Uhaul needs. Great service!

Marty M. on

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General comment, I received way too many emails (6) for this rental. Unnecessary and annoying

Christopher P. on

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The staff was very Professional, Knowledgeable and Friendly. I would recommend them to anyone.

Paul L. on

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Sidney P. on

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MARK M. on

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Joel is a fantastic representative of your company. He took care of my rental needs, was very polite and professional, and is a credit to your company.

Harold C. on

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Customer did not leave a comment.

KWIK LAWN LANDSCAPE P. on

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Not happy at all

Debra W. on

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Safe place to store my belongings during the long distance move. Everyone is friendly and helpful.

Marissa G. on

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Very helpful, had to upgrade to a larger unit and the gentlemen helping was extremely informative

Eugene R. on

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Joel the manager is the best. Friendly, professional and a pleasure to work with. If we ever need a storage unit again we will definitely come back here. Thank you

Matthew S. on

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Well maintained and convenient. I needed a larger unit and they were able to accommodate me.

Jozsef C. on

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ok

Matthew S. on

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friendly help at the gate and they were able to accommodate my storage needs on short notice.

Ann K. on

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Great storage facility about 10 min from UB North campus. This was cheaper than all the others closer to campus. Definitely would recommend!

Joseph P. on

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The storage completely suited our needs. It was quick, accessible, reasonably priced, and very convenient.

Joseph B. on

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Will do business again

Bridgette B. on

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Friendly helpful staff

SUZANNE W. on

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Great customer service when we arrived and were informed location was not included in free month with UHaul rental. Called Uhaul for us.

SCOTT S. on

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Was never contacted about the unit, how to access it, what the next step was, or its availability.

SHANNEL S. on

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Great help. Answered all my questions.

RACHEL S. on

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N/A. I cancelled my reservation.

STEVEN B. on

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Clean facility and convenient to get to.