Customer Reviews for Lancaster Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lancaster Self Storage

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Jeffery K. on

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Customer did not leave a comment.

KENNETH D. on

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Nothing vehicle was ready to go no long paperwork hassle

David G. on

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Customer did not leave a comment.

Fred S. on

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Everything went well, no problems

Mary S. on

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It and the attendant were helpful and prompt.

Jung C. on

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Customer did not leave a comment.

Kathryn P. on

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When I went to return the truck, the keys would not fit in the drop box. I was told I would have to come back the next day at 9 a.m. and return them. I also had to wait a while to actually get the keys to the vehicle because of technical issues with the computers in the uhaul office. The person handling this was very nice about it, but I almost missed my scheduled pick-up time window because of this issue.

Benjamin F. on

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Staff at location was friendly, knowledgeable and efficient. Great service on phone and in-person. Exceeded my expectations in all respects.

Suzanne W on

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Great customer service when we arrived and were informed location was not included in free month with UHaul rental. Called Uhaul for us.

Scott M. on

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The truck smelled like cat urine and the staff puts the phone in the back office so they don't have to answer it. Also they will hold your money for multiple days, for no apparent reason, considering they've signed a contract saying you have no liability.

PAUL F. on

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Sales rep was very nice. Everything was great.

Kathryn M. on

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Customer did not leave a comment.

Scott S on

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Was never contacted about the unit, how to access it, what the next step was, or its availability.

donna m. on

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MIKE L. on

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Shannel S on

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Great help. Answered all my questions.

eileen g. on

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Ready for us.... no delays.... convenient and pleasant.

Donald G. on

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Very courtious and helpful.

Lauren W. on

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Customer did not leave a comment.

Lawrence S. on

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Office not really clean. Reeked of cigarette smoke. Van smelled of smoke too.

Rachel S on

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N/A. I cancelled my reservation.

Shailyn W on

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Very friendly

Darwin P on

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Staff was extremely friendly and welcoming. I have used this storage location in the past and will continue to use it in the future.

Steven B on

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Clean facility and convenient to get to.

Martha S on

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Joel was excellent to deal with--very patient considering he has probably heard the same questions over and over!

Lavanya D on

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Excellent! No issues at all

Stephanie L on

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Place closes at 5, but there was no mention on the website. The guy drove up 20 minutes after we called and gave us a storage unit. They ran out of the 5x5 size, so we got a 5x10 for the same price.

Jeff D on

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The website said 24 hours access however at the store it said gate hours were only to 7pm. Will be canceling the reservation because I need access later than that

Kevin K on

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Helpful friendly staff, clean facility

Dan M on

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This place was very helpful, though due to a mix-up I didn`t end up using their services. They were quite friendly, though. Prices were good, too.

KIMBERLY G on

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Staff are very helpful and pleasant. Units are clean and easy to access

ANDREW W on

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Good Service

JEREMY W on

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The person managing the place was VERY nice and helpful. The only reason it's not a 5 is that only being able to access until 7 PM has made it difficult for me to get everything in there.

KEVIN H on

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The owner was very nice and helpful when it came time for our move-in. The facility was clean and in good condition making us feel like our belongings would be safe.

james m on

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Easy to rent, friendly and helpful staff

james m on

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Fast, easy move in. I would recommend this place to others

GREGORY V on

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Had no problems. My original request was for a 5/10/8 and they didn't have that size, so they gave me a 5/15/8 at the lower price. Great customer service!

William R on

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The storage unit was clean and the move-in process was very easy. The customer service was good as well.

DANIEL K on

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Storage facility was clean and accessible. Also the staff was friendly and helpfull.

Karen C on

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Everything went smoothly! Thanks!