Bad service , Bad solid employee , no smile , no explanation about anything, long waiting time when i returned the vehicle over 1 hour and half and when i called i was told employee on lunch , I hated U-haul very much today.AHMED S.
Lancaster Self Storage
(U-Haul Neighborhood Dealer)
Bowmansville, NY 14026
(Between Genesee and Thruway in Bellavista Plaza)
9 am - 12:30 pm / 1:30 pm - 5:30 pm
- Saturday8 am–1 pm
Special Operating Hours
- 5/29/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Bowmansville, NY 14026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Was told to bring the truck back with gas between 1/8 and 1/4 of a tank which it was at when it left the parking lot. The truck was driven a total of 2 miles which is indicated on the receipt, the gas meter didn't move from the 2 miles it was driven, yet I was charged $12 for gas. Apparently this truck uses a gallon per mile at $6/gallon and the people working in the office must use a magnifying glass to measure where the needle is pointing when returned. Over charged and will tell my friends to go to Home Depot next time.Tiffany D.
Please be very aware on the insurance Safeguard. The location will add additional days to your rental to gain the safeguard fees.Paul G.
I was told I could return the trailer to any location. Had to call customer service and spoke with Joelle at the site. Was told I would have to pay an extra fee. Called customer service and was told there would be no fee. Took a picture of trailer and date I dropped it off and it was Monday. Now see a bill saying I returned it on Friday! Very unhappy will call customer service and will write a google review also!michael W.
My experience at pick & return was so excellent I have only one recommendation. If it isn't policy yet, have your representative give a brief explanation of what one might experience. For example, I rented a trailer & though I've towed before, it's been a while since my last tow. Briefly describing possible movement or sounds one might experience, could be helpful. Your associate was helpful & efficient.Mitchell F.