I never post bad reviews but as a young woman picking up a large box truck for the first time in her life I felt like this experience needed to be shared. When I picked up the box truck the door and ramp were not latched, this is something anyone would assume should be double checked when the truck comes in and before it goes back out. This resulted in the door starting to rise and the ramp coming almost all the way out on a busy road. I called the store immediately and was never called back by the manager or anything. Just charged the full bill. I had a wonderful experience with the new worker when I picked up the truck though and when I called to let her know what had happened. Not happy I wasn't called by a manager regarding this incident.Emma B.
Lancaster Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Bowmansville, NY 14026
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- 4.0 Average Customer Rating
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The place smelled like weed and the guy just kept talking about needing coffee. It wasn't explained that this was a flat rate. I returned the truck early and drove less miles thinking I would get a refund only to find out that's not the case. I'm not happy at all!Lori M.
Excellent experience would definitely use this facility againJoel G.
Supply some sort of ratchet straps. This is a nitpick though.Timothy S.
The location is just convenience for me. The equipment was clean however they don't to the level of cleaning that the folks at the Depew Transit Road Uhaul staff does. There was dirt on the floor on the driver side. The timing is something that the customer has to work with in this location.KALIMUTHU C.