Truck needed basic maintenance supplies that were not available at the pick up location ie: windshield washer fluid, engine oil and coolant that were all low. Location was very busy and had no one designated to the U-Haul rental so it was a very long wait. Friendly service though
jane b
Customer Reviews for Land Of Spices
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, correct vehicle as requested, timely.
Nicholas MI didn’t know it would cost as much as it did. I thought I was just paying for the rental and insurance. The charges wasnt explained to me before hand at all.
JOHN KAgent was polite but could hardly communicate in English. Basically handed me the keys and didn’t even tell us which truck to go to. Small grocery store parking lot and hard to get out of. Took 35 minutes to get our print out and key. Reserved a 20 foot and got a 26. Reserved a car hauler and was told not even 24 hours prior that there wasn’t one. Second time this has happened. U-Haul staff in Kingston on princess were amazing. Dealing in Thunder Bay was an exhausting and majorly disappointing experience
SANDRA PThey hooked up the trailer for me because I have an injured arm.
STANLEY RBut the area is very small and crowded for parking and turning around
Mary pWipe down the interior of the truck. It was so dirty!!! It did not idle properly and regular maintenance is recommended
Lisa CThe truck was okay. I couldn't call it excellently clean. There was also a bottle of used water and a pillow in the truck cab.
Holly Sstaff was very helpful. excellent service
ANAN PDo a circle check before taking vehicle
JANET MIt is hard to get in and out of the parking lot
RICHARD MNeeds to be washed put wood washer fluid in there's either we're different noise or a break noise under slow speed constant rubbing noise
STEPHEN EThey charged me extra for the fuel that I didn’t even used.
HARSHIL PWe had a pick up time for 11am. We were waiting in line to be helped for almost an hour! The guy at the counter didnt really know what he was doing. We finally got our keys just after 12pm. We had the truck for 5 hours. Obviously we r counting it as 5 hours from the time we got the keys, not the time we were supposed to pick them up. I got a missed call at around 4pm from them and no voicemail. At drop off it took the same guy 30 minutes to actually take the keys back from us and he was gonna charge us late fees because he forgot he was super busy and didnt give us the keys on time. He said he remembered and wouldn't charge us extra. Later that night I got the final receipt... I was charged twice! You bet i was upset. I called uhaul at just after 11pm and they explained to me that I was indeed charged incorrectly and that they will refund me almost $40! I always use uhaul, but i will NEVER be coming to this location ever again. The service was HORRENDOUS!
GLORIA HFast, nice, and efficient
Zephyrus PVery straightforward.
Travis PI had scheduled a 26’ truck, when I attended to pick up I was provided a 15’ truck with no notice that my scheduled truck was not available. Staff were unable to assist, apart from suggesting I re-book for a different day
Calvin MActually I swept up the "dirt" on floor mats last customer left. Windshield wiper right side went wonky. I was quoted a bill but haven't seen the particulars...and email with full disclosure "not" received yet. So yes/no for cleanliness is a question.
PAULINE PUhaul is a thief and absolutely disgusting organization. Uhaul has doubled standards where a customer is forced to overpay for any gas needed to make up where the gas level was when picked up. However, I returned the truck with double the amount of gas only to find out how disgusting this horrible organization is. I hate Uhaul, their policies are what's wrong with society. I hope Uhaul goes out of business and the CEO goes bankrupt.
GORDON PDon’t tell me you are billing me for two days when I initially booked for 4 hours. Then I was told I can bring it back at noon the next day?
Sharon AThe guy entered the right drop off info into computer, I watched & spelled it for him. Somewhere someone changed info to a different drop off location, out of my area. Not impressed.
Jeffrey SThe frontdesk guy attend to me friendly.
MAHROOF ALocation is good but the parking lot is very small and limited space. If you don’t know how to back up with a trailer or maneuver it tight places, you be Fu**ed!!!
GREGORY OHave some tools that can be used to the trailer at least customer won’t go looking everywhere especially for first timer.
MARIANNE REverything was good
NAOMI OVehicle smelled like it had been smoked in. Easy to pick up and return though.
MONICA GEverything on the rental was great , Excellent customer service.
JAMES PYou stole my money and won't give it back. I want a full refund. Now.
STEPHANIE OI placed the hold July 31st and asked for blankets. I only found out there were no blankets available upon pick-up, August 22nd. It would have been helpful to know this ahead of time so I could have borrowed blankets. Some on the furniture that was moved got scuffed as we did not have enough blankets of our own.
THOMAS SWas kind and friendly
Sandra CDropping off to this location was challenging enough with the limited space. Containers of spoiled milk and random garbage littered the outside of the premises. The representative had issues with my deposit being returned to my card and no idea how to resolve the issue. I had to call customer support and pass them over to the representative so they understood an area rep must be contacted. I also, requested if there could be a price adjustment due to the issues and the fact I returned the equipment 3 days early. When the initial rep contacted me to return to the store the next day there would be an adjustment. When I arrived to pick up the funds the new representative had a difficult time sourcing where the cash was left then informed me I was locked in a contract and would only receive my deposit. This location should receive 0 stars. I would DEFINITELY NOT recommend it.
DANIEL DWhere to start . . . My sister phoned the Uhaul location at 707 Memorial Avenue in Thunder Bay, Ont., a week prior to our need for a medium truck and was told it would be 99 cents a kilometre. I reserved the truck after I received the information from my sister shortly after her call and when I got to the Memorial location, I was told Uhaul works with miles and that it would be $1.92 per mile (Besides the kilometres to miles change, my sister was not informed that there was lower rates for weekdays versus weekends). That’s on us for not doing our due diligence and asking more questions pertaining to your rates. When I arrived at 11 a.m. on Saturday, one of the questions I was asked was if I wanted insurance. I adamantly said no a couple of times as I told the counter worker I had personal car insurance and company insurance that would cover any incident. When I returned to drop off the truck, the insurance had still been added to my bill. I was also told before I left with the truck that I was to “fill the gas tank close to where the gas gauge line is currently at.” When I returned the truck after filling the tank close to the original line, the attendee told me I had to go back to the gas station and fill it more. I reluctantly went to the gas station and put a little more gas into the tank. I was also frustrated that the attendee asked me to open the back of the truck when I returned to check if there was any damage. Tired from moving heavy objects for six hours, I thought he would open the back of the truck as I’m the client. I asked to see an itemized bill and saw that the insurance had been tacked on. We went inside the store and I told the attendee that I did not take the insurance. He phoned the counter worker that was working in the morning when I arrived to pick up the truck and he told the attendee that I accepted the insurance, which I did not. The attendee didn’t take the insurance off the bill and gave me the number to customer service. Jasmine at customer service was sympathetic to my cause and reversed the $16 insurance charge. I know it’s only $16, but it’s the principle of the thing. Uhaul corporate might want to talk to the proprietors of this location regarding dealing with clients in a proper manner. At least three businesses are being run out of the small, cramped lower floor of the building - Uhaul among them - and with the way my experience went, I believe they are spreading themselves too thin. The truck worked great. The customer service at this location left much to be desired.
JOHN NAlthough we had significant issues with the trailer (wiring not working, trailer not swept out, having to return the trailer for a different one after we had already loaded) the staff and area manager Andrew went above and beyond to help, repair, adjust, and make things right. Uhaul should be proud to have Andrew in their employ—his customer service is absolutely top notch. There were issues but uhaul staff did everything to rectify the situation and in the end ensured we were happy. Will rent again and again with uhaul because of their exceptional customer service.
KRISTA-ANN ZEverything was very good.
NAOMI OI rented a tow dolley to tow my truck but none were available so they upgraded me to a trailer which was ok but it was the wrong size of trailer so it was to short from the info i put in
AUDREY LVehicle was not available at this location at 9:00 despite renting it for 9:00. Had to return at 11:00. Why is the uHaul system allowing these rentals. Vehicle was in need of TPMS service as well as a cleaning.
WESLEY MEverything was great!
NAOMI OI would go to a different U-haul location.
hayley hFrom This location, I got good dealing for easy pickup and drop off, Location is convinient to move around, Staff was wel manered and behaved gently .
munawar sNothing much...it was really good.
MAULIK PHelpful customer service for when we needed extra time. I would say having a cleaner vehicle.
STEVEN KEverything went smoothly and efficiently
STEVEN BFucking shit….guy named Dinesh Reddy most dumbest person
PANKAJ KI found the in-person check in process very slow and left me slightly worried about my identity being stolen. The young lady took a very long time to process my rental. often taking photo's of the computer screen and swapping back and forth between the computer and her phone and required me to repeat information many times. No issues with language or the like, just got the impression she was either new, inexperienced, or just not ver proficient. The uhaul app check in process was fine and normal however i noticed they had not loaded my dolly into the truck and I had to go back in and wait my turn in line before i was able to get a dolly. The lot is VERY small and jam packed with uhaul equipment, a dumpster and a 52 foot transport trailer along with normal traffic for their store so getting OUT of the lot without hitting anything was difficult and time consuming. Overall I liked the lady I dealt with but will not rent a truck from this location again just for the difficulty in leaving the lot.
SHAMUS CUnit very dirty in can and suspension was very worn the steering wheel was shaking vigorously was not able to take on the highway.we used it to pick up our new furniture etc then a dump run and my 13 year old granddaughter in the truck and she felt unsafe in the truck and didn’t like the vibration.Our records show you that we use your business regularly including large moves across the country and never had an issue.Im an Aircraft Mechanic never seen such neglect of maintenance!!!!!!!!!!
PETER PThis dealer was a good guy , the people doing the reservations were not. I booked a van and 2 days later was told it was noy available and I would have to go to a different location and get a larger truck , which did not fit in my apartment parking lot......my reservation was cancelled and I was told it didn't exist until I gave the woman the #,,,,,,,,,the guy in Thunder Bay is a good guy and he sorted out the mess , but the people on the phone lied to me and told me I was wrong,,,, I know what days I was flying in and I know what van I wanted, Also the vans were available and sat at the other location all weekend.
SCOTT GEverything was good
NAOMI OThe poor gentlemen had a line up and he was the only one working. There is no time for him to clean windows or the vehicle when there is a line up of people waiting to pick up their rental. The agreement should be under my name a not Gilles Paquette as his not the one paying for it, he was my driver and good thing he was as I would not have been able to put gas in the vehicle as it kept pooping the gas hose off, needed two hands to hold it, The muffler was really bad made loud noise the whole trip sounds like it's going to fall off, the gear shift scary loose which adds a lot of stress worried it would break down on the way to Winnipeg. This vehicle is not properly maintained Your customers should not have to worry and have so much stress. As well the vehicle would not go any faster then 90 KM so when you get on a HWY that the speed limit is 100 or 110 other drivers get mad as they do not know that one can't go faster then 90... We had the vehicle with licence plated - AJ29217 So it was a very stressful trip I would not recommend Uhaul to anyone pay a mover. LESS STRESS
GILLES PBest in town. Their hours of operation is very good, convenient they open till 11pm in the night. Friendly staff.
DARSHANKUMAR PUnfortunately the online system at this site was down for some reason, resulting in nearly an hour delay amongst myself and the various other U-Haul customers, and while the employee was generally pleasant, had poor communication on the situation with customers and informing on what was occurring. Furthermore, the U-Haul reserved was not available nearly 1.5 hours after the initial scheduled time (and after having called the night before to confirm reservation). There were also no alternative U-Haul sizes available. Rather than connecting us with the Winnipeg office to see if there were other locations with available U-Hauls, simply informed that could try somewhere else in town. Eventually did receive the correct U-Haul after going around town to 2 locations, and one location contacting the Winnipeg office for assistance. Eventually someone had returned the reserved U-Haul and went back to the original location. When receiving the U-Haul, it was very dirty and grimy inside (beyond what would have been from just the previous customer). There were old cigarette butts and glass in the cab, and the back of the U-Haul had debris from trees and dirt all over.
KYLE FThe only downside was that there was an influx of people when I arrived and I had to wait a bit. He was great and willing to help us change our booking to a smaller truck. When I was in there, another customer raved that they were the best U-HAUL agent in Thunder Bay.
Garry HBooking was on incorrect Had to put air in the tires Cab was dirty and smelly Had to sweep out the box due to sand/ dirt
LAURIE KTruck broke down and had to self transfer load. Zero help from Uhaul. Terrible customer service. Would not recommend. -5 out of 5 stars.
MATTHEW SThey staff at this location were very rude and Disorganized
mahir pService and trailer were excellent, no problems at all. They could use a larger parking lot though.
EDWARD PI wasn't told where to park. This location is a store separate from U-Haul and I thought I could park in the parking lot. There are no signs saying I couldn't park there. I was in the middle of my haul/move and was told to come back to move my car unless it got towed. This incurred extra mileage and gas as I had to come back to the store.
BRINLEY JPut oil in the vehicle it was down 2 liters when I checked before taking it out. lubricate the sliding rear door. Should not be necerssary to slam the door down in order to close it. Get a bigger parking lot. fix the pot holes in the yard, it was impossible for another customer to move a small trailer to the location directed to. I had to move the trailer for them so I could get out of the lot. Need more room for the alternative buisness in the location. other patrons took up an abundance of the lot making it next to impossible to navigate within the confines of the lot. My pick up vehicle had to use an adjacent lot to park in and wait for me there. I was totally fortunate to get a spot to drop off the rental. Very nice staff, tried hard to make things work. I recommend the business should have some spare oil on site to top up as required . Truck ran well, only drove it 8 miles and there was oil on the stick. Would hate to see someone stranded because of poor maintenance by U haul.
WILLIAM HThe locations parking lot was so small the Uhauls were barely able to fit and there was no space for customer parking. When going inside the business was dirty and unkept with boxes everywhere. I had a reservation with online payment already completed but had to wait for over 20 minutes before a staff member even showed up at the counter (there were no staff in the store for the 20 minutes). My rental was dirty inside and there was garbage on the floor. The drivers sun visor was broken with the broken plastic clamp in the cupholder. There was ZERO airflow, non of the inside fans functioned at all, heat or AC. The fuel level was also below 1/4 tank. I was also notified while driving that both of my rear brake lights were not functioning. When I was then going to leave the parking lot the truck was blocked in by 3+ other Uhaul trucks. When I asked the staff how I was supposed to get out of the parking lot I was told to drive over the sidewalk approx. 100 m (illegally) and over the curb to get out. I put $100 of gasoline into the truck (so I was even able to drive and make my move since the tank was near empty) and at the time of this review have still not received any reimbursement like I was told I would by the staff in store (the tank was 3/4 full on return.
JEFFREY LService was great at this location U-Haul truck was old & very hard on gas for the mileage we used.
DEAN DStore hours are 12-10 but the employees didn't show up till after 12 and there were several people including myself waiting. Took almost an hour to get the truck. Not happy. This place is always poor service but close to me so unfortunately I go there for my rental needs. I think from now on I'll go elsewhere.
MARLA W