The poor gentlemen had a line up and he was the only one working. There is no time for him to clean windows or the vehicle when there is a line up of people waiting to pick up their rental. The agreement should be under my name a not Gilles Paquette as his not the one paying for it, he was my driver and good thing he was as I would not have been able to put gas in the vehicle as it kept pooping the gas hose off, needed two hands to hold it, The muffler was really bad made loud noise the whole trip sounds like it's going to fall off, the gear shift scary loose which adds a lot of stress worried it would break down on the way to Winnipeg. This vehicle is not properly maintained Your customers should not have to worry and have so much stress. As well the vehicle would not go any faster then 90 KM so when you get on a HWY that the speed limit is 100 or 110 other drivers get mad as they do not know that one can't go faster then 90... We had the vehicle with licence plated - AJ29217 So it was a very stressful trip I would not recommend Uhaul to anyone pay a mover. LESS STRESS
GILLES P
Land Of Spices
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Thunder Bay, ON P7B3Z7
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- 3.5 Average Customer Rating
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Best in town. Their hours of operation is very good, convenient they open till 11pm in the night. Friendly staff.
DARSHANKUMAR PUnfortunately the online system at this site was down for some reason, resulting in nearly an hour delay amongst myself and the various other U-Haul customers, and while the employee was generally pleasant, had poor communication on the situation with customers and informing on what was occurring. Furthermore, the U-Haul reserved was not available nearly 1.5 hours after the initial scheduled time (and after having called the night before to confirm reservation). There were also no alternative U-Haul sizes available. Rather than connecting us with the Winnipeg office to see if there were other locations with available U-Hauls, simply informed that could try somewhere else in town. Eventually did receive the correct U-Haul after going around town to 2 locations, and one location contacting the Winnipeg office for assistance. Eventually someone had returned the reserved U-Haul and went back to the original location. When receiving the U-Haul, it was very dirty and grimy inside (beyond what would have been from just the previous customer). There were old cigarette butts and glass in the cab, and the back of the U-Haul had debris from trees and dirt all over.
KYLE FThe only downside was that there was an influx of people when I arrived and I had to wait a bit. He was great and willing to help us change our booking to a smaller truck. When I was in there, another customer raved that they were the best U-HAUL agent in Thunder Bay.
Garry HBooking was on incorrect Had to put air in the tires Cab was dirty and smelly Had to sweep out the box due to sand/ dirt
LAURIE K