Customer Reviews for L&L Auto Service
(U-Haul Neighborhood Dealer)

56 reviews

14560 W Ky 9   Tollesboro, KY 41189

(606) 798-2012

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(606) 798-2012

14560 W Ky 9
Tollesboro, KY 41189

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
3.0

Clean up the rental office (toilets sitting in front of counter) Car dolly had issues (tail light hanging from base) (only one safety chain)

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Wina B. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
1.0

Customer did not leave a comment.

michael G. 
Rating:
3.0

This is only the second time we have needed to use a rental truck and is the second time the pickup location was changed. Not a very good way to run a business. Won't recommend uhaul and wont use again.

Melissa S. 
Rating:
2.0

Drop off location has no place to put keys had to wait around and then call main haul place took another 45 to drop off after a very long day

Valarie F. 
Rating:
1.0

I returned the uhaul truck on time!!!! (Actually 12 hrs early on the 30th of May, the same calendar day that I rented the truck), But it shows I did not return it until the 3rd of June

jeannette S. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
1.0

Was charged for 4 days when i only reserved and used 8 hours

Randy D. 
Rating:
4.0

Customer did not leave a comment.

Jason T. 
Rating:
4.0

Ensure the Has tank is at least 1/4 full vice totally empty.

STEVEn E. 
Rating:
5.0

Customer did not leave a comment.

taffy H. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

shaun G. 
Rating:
5.0

Customer did not leave a comment.

bob T. 
Rating:
5.0

Customer did not leave a comment.

nicole S. 
Rating:
5.0

GREAT SERVICE CLEAN AND WELL MAINTAINED

samual Y. 
Rating:
5.0

All good no problems.

Ronald R. 
Rating:
3.0

Customer did not leave a comment.

alcia M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Phil H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

This location was 40 minutes from my house and from the location that I had reserved the truck, which was 1 mile from me. The truck was also listed as having a half tank of gas but as I started down the road I noticed that it only had 1/4 of a tank of gas. I turned the truck in with 1/2 tank of gas to keep from being charged but between that and having to travel 40 minutes to pick up the truck and then 40 mikes back has left a very bad taste in my mouth with Uhaul!!!

LOGAN S. 
Rating:
4.0

The truck wasn't clean on the inside and we were afraid we would be held accountable for that.

Melinda M. 
Rating:
5.0

easy access and friendly workers no improvements necessary

JOHN K. 
Rating:
1.0

He never turned in my uhaul now they owe me 400$ I mean it!!!

JESSICA C. 
Rating:
3.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

The owner is an awesome person to deal with. He goes above and beyond for his customers and I have enjoyed my experience at dropping trailers off at this location.

rebecca K. 
Rating:
5.0

Customer did not leave a comment.

WILLA H. 
Rating:
5.0

Customer did not leave a comment.

VANCEBURG H. 
Rating:
5.0

Customer did not leave a comment.

HOMER E. 
Rating:
3.0

My overall online reservations with uhaul was terrible. I was supposed to pick up the truck in Flemingsburg KY at 8am but got a text at 1039 the night before changing my pickup location Maysville Ky an hour away at 1230. The truck was not returned on time and then the moved me to Tollesboro Ky at 330. And when I eventually got the truck I ended up moving until 230am that night. In a truck that had no entering lights working. The people I felt the pick up and receiving people were very helpful but moving my pickup location twice and changing my hours really messed things up. And then you all even charged me the extra mileage from a pick up that I didn't request. I will most likely go with Ryder from now on. If it wasn't for the person people at Maysville who helped me find a different truck this experience would have been much worse. You need to add the electronic reservations to this because that is your biggest area of improvement.

Stuart B. 
Rating:
3.0

Customer did not leave a comment.

Dorothy L. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
3.0

Customer did not leave a comment.

Dorothy L. 
Rating:
5.0

Customer did not leave a comment.

HOMER E. 
Rating:
5.0

Customer did not leave a comment.

REBECCA K. 
Rating:
5.0

Customer did not leave a comment.

lendingahelping H. 
Rating:
5.0

Customer did not leave a comment.

wendell A. 
Rating:
5.0

Customer did not leave a comment.

edington H. 
Rating:
5.0

Customer did not leave a comment.

LEWISCOUNTY R. 
Rating:
5.0

Customer did not leave a comment.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

WOODY M. 
Rating:
1.0

have hours that match the website.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
4.0

Customer did not leave a comment.

Theresa S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT M. 
Rating:
1.0

Would have been great until UHAUL tried to DOUBLE CHARGE ME...

Jacob W. 
Rating:
5.0

Very productive, well coordinated and pleasant experience. Good equipment and competent, courteous personnel.

Charles H. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Van broke down 3 times of my trip.

Thomas D. 
Rating:
4.0

Friendly. Nice that it was right on the AA highway. Truck was in great shape.

Jared J. 
Rating:
1.0

CLOSE THIS LOCATION !!!I had to help couple trailer.No jack. No universal fitting for lights and brakes. Never notified I had to supply my own adapter . So I had to drive WITHOUT ANY BRAKE OR TAIL LIGHTS from store to store looking to purchase one. What would have happened if a lady was sent to pick it up? She could NOT HAVE HITCHED OR UNHITCHED the trailer!!

David B. 
Rating:
5.0

WAited 3 hrs. to clear paper work up , due to impoperly filled out paper work at time of pickup.

RAYETTA G. 
No reviews have been submitted for this location.

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