Customer Reviews for L&R

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of L&R

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John F.
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Customer did not leave a comment.

Michael W.
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More furniture dollys

Deanna T.
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The person at this location was helpful and actually apologized for our first interaction at our pick up location.

DELIA MALDONADO P.
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The process was very easy. Friendly service. Highly recommend this UHaul location!!

Debra Z.
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It was so easy and affordable.

LEONARD H.
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Truck gas tank was on empty dirt was all over in box other than that it ran excellent

mike R.
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Customer did not leave a comment.

linda G.
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Customer did not leave a comment.

STEVE D.
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Pretty scary place honestly it's a shack

Bruce M.
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Showed up at 9:30am because they opened at 9am and no one was there. I checked out online and never saw anyone during the 30 minutes it took.

VICTORIA ESQUIVE L.
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Lubricate

GARY EDWARD B.
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Customer did not leave a comment.

barbara A.
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Customer did not leave a comment.

JOANNE B.
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Customer did not leave a comment.

DAVID W.
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For the 3rd time now; a flat tire on the trailer. I'm not sure why this is such a consistent issue. I suppose we can say that this is something that has 100% performance- a flat tire with every rental. Our trailer had a complete blow out 30 minutes into our trip. No more than 30 miles. It was a terrible situation as we found ourselves on the side of the highway in rush hour traffic. Thank God for the quick service of the local tire company. This is an issue. We were not speeding, We did not exceed the weight limit (4400lbs for us). I am not sure why this problem continues to happen to me, but I anticipate I am not alone. We are in a time when speed limits are increased exponentially from the recommended 55MPH on the trailer. We were traveling 30 MPH slower than traffic on the highway. Unacceptable in my opinion. We have always had great service from u-haul. Please fix the trailer tire issue.

Rick R.
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Truck was dirty, I took picture and submitted it on mobile app

Codie M.
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The owner Lauren is the most courteous and professional individual that I have had the pleasure of dealing with in a long time. Unfortunately I was frustrated and upset when we spoke but it allowed me to witness her outstanding customer service and ability to maintain her professionalism in that kind of scenario. Rental was is great condition as well and friendly staff. Highly recommend!

Charlotte K.
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I returned the trailer 20 hours early. I should receive a partial refund.

Fred B.
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Agent at the location was very nice. Location is not very nice but then I understand this is Hondo I did the express check in. I called 3 hours prior to arrival and spoke to the agent in charge and confirmed that I would be there at 12:00 noon Arrived at 12:00 noon and the trailer that I was to use was not available since the agent took off a tire for another customer that had a flat earlier in the day. He did receive in another trailer for me to use however it took over an hour to get all the paperwork processed for trading out the trailers. With over 15 trailers in their yard I wonder why he took a trailer off of the original trailer that I was to use? Very disappointed in the way this was handled.

ERNEST D.
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Great professionalism. He got the paperwork done while answering my questions and made me comfortable. I would recommend this location to everyone.

Sharon L.
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Great service. This location was leaving on a service call, yet took the time to unhook the trailer for me.

John L.
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Customer did not leave a comment.

MARY NELL Z.
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No improvements necessary.

ricky R.
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Keep up the good work

DAVID T.
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Good service.

manuel G.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Carlos O.
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Everything went great!! Friendly helpful staff!! If ever need to rent something again will use this location & will recommend to friends & family. Awesome!! Thanks!!

Kathleen H.
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Great customer service.

Donald M.
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Customer did not leave a comment.

Ronald P.
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Took 3 hrs to get truck and car dolly Had wrong price took me to get it straight . Truck was filthy. I had to sweep and sanitize it Total confusion My other u hauls have been goof.

Victoria L.
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Loved the simplicity of loading and unloading the trailer, I had never done it before and was worried I would need a man to help.

Elias H.
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Customer did not leave a comment.

Jesse G.
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Customer did not leave a comment.

GEORGE F.
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The staff were extremely helpful AND professional at the dual purpose facility. About 1/2 mile from their location my vehicles transmission locked up. The manager arranged for a moving van instead of my planned enclosed trailer. I dropped off after hours then returned the next business day to have my vehicle towed from their Uhaul facility. There was an error between the original contract and ending receipt that took hours to resolve with multiple phone calls and emails. I would recommend this facility due to the onsite staff. They were GREAT

WILLIAM G.
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Customer did not leave a comment.

Russell F.
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I was over charged for a deposit. I was charged $150 to my card and the paperwork I received says a deposit of $75. I called uhaul and have not been credited my money back!

lorraine G.
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Customer did not leave a comment.

SEAN Y.
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Customer did not leave a comment.

Beverly C.
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Jason A.
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Great experience

ROBERT F.
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Customer did not leave a comment.

RYAN O.
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I was charged for 70 miles that I did not drive, the truck had dents and scratches on it that were not previously noted. When I tried to upload the the dents and scratches before using the truck the uhaul app wouldn't upload photos for me to provide proof that I wasn't the one who damaged the vehicle. They are trying to use technology to make things easier when it just over complicates things and constantly causes issues.

EDGAR C.
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Great guys and they are very helpful!!

WAYNE Z.
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Customer did not leave a comment.

Lisa T.
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Customer service was awesome.

EDGAR C.
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Customer did not leave a comment.

Jonathan I.
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Awesome

Thomas C.
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Customer did not leave a comment.

ENRIQUE F.
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EDGAR C.
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Customer did not leave a comment.

JULIO G.
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micheal D.
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Sergio has very personable and helpful with dropping off the air hauler.

Benjamin L.
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Customer did not leave a comment.

JULIO G.
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Timothy S.
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This place is the best if you are looking the rent a u-Haul you will love it here and blessed.

Steven W.
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Customer did not leave a comment.

Rene R.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Randall R.
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Sidney S.
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Haley J.
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There was 2 key drop off boxes in 2 different areas, which made it confusing.

Brian V.
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Great service and dedicated employees at the Hondo location.

mariano R.
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Customer did not leave a comment.

JONATHAN I.
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Customer did not leave a comment.

Trant R.
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Customer did not leave a comment.

DAVID P.
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Customer did not leave a comment.

Sam L.
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Customer did not leave a comment.

Valtasar S.
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Customer did not leave a comment.

Marcus A.
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Customer did not leave a comment.

Michael W.
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The location looked like a dump. The gentleman st the location was unable to check my truck in do to a problem with the number of days the equipment was leased for.

CATHY D.
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The gentlemen that assisted me were both courteous and helpful. This is the second time I have used this location and have always had a good experience. I wouldn't even consider using anyone else.

EDGAR C.
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Customer did not leave a comment.

John B.
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The staff is awesome, but they could use a new office.

Leonard H.
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I did not need trailer after all .no comment.

Mark J.
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Customer did not leave a comment.

jerry T.
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Customer did not leave a comment.

Tommy C.
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Test them for leaks, during a storm, because ours leaked and got some of our furniture wet.

EDGAR C.
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Customer did not leave a comment.

Eddie T.
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Customer did not leave a comment.

bill B.
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The only reason that I would recommend is that it is close to my house

Rod S.
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It would have been nice to know the place closes at 12:00 on Saturday, the day we were supposed to pick it up at noon. We got there 45 min late not knowing it would be closed and almost didn't get our truck. We kept dialing the emergency # and finally got hold of the owner who came down and met us because the mobile phone system never gave us a code to get the key out.

Jackie G.
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Customer did not leave a comment.

bryan S.
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the place is not kept at all looks like a dump site. but they are nice there.

Frances M.
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Customer did not leave a comment.

Mark J.
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Friendly and helpful!!

John B.
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Customer did not leave a comment.

GARRETT H.
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Customer did not leave a comment.

John B.
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Great job.

Melissa M.
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after hours drop off

Clay R.
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Customer did not leave a comment.

curt V.
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Customer did not leave a comment.

Clay G.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

delma R.
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Customer did not leave a comment.

Michael F.
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The trailer was dirty, so my wife had to sweep it out prior to being able to start loading.

David G.
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The size trailer I reserved online was not available . However the small trailer worked out. Trailer was clean inside but dirty outside. This was my second attempt I had to cancel my plans two weeks earlier because couldnt get rented online. Out of town manager wanted passport, phone call from employer and address of where I was going and back for 6 hour round trip after spending a hour wasting time sending info online. Went to next town and they couldnt rent anything couldn't get online at all. Did everything ahead of time this time online and then didnt have right trailer after reserving. Can't blame locations this was poor corporate support.

Clayton B.
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Customer did not leave a comment.

Kenneth K.
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The reservation system is extremely unreliable. I will not use U-Haul again due to the reservation system inconsistencies.

Rene R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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