Customer Reviews for L&R
(U-Haul Neighborhood Dealer)

280 reviews

2501 19th St   Hondo, TX 78861
(Hwy 90 West)

(830) 426-7194

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/13/2022 - 8/31/2022: Closed

Services at this Location:

Contact Us

(830) 426-7194

2501 19th St
Hondo, TX 78861
(Hwy 90 West)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/13/2022 - 8/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

richard M. 
Rating:
1.0

Took us over an hour. I was never sent the code. Another lady came she had trouble returning hers. I called and spoke to a manager and she told me to figure it out and hung up on me. I have never had worse customer service than this

Charlina G. 
Rating:
1.0

Better customer service. The operator at the hondo/Uvalde location was not just a terrible customer service rep but a terrible human being, pure nasty evil. Pay people a good wage so you can have quality applicants. Do not pass those costs onto consumers or you will not have profits at all as everyone will just choose to not use you. God I can't wait for something to outcompete this ancient industry. The middle manager of the central Texas region did resolve the issue and I hope the hondo/Uvalde rep got what they had coming to them.

eric C. 
Rating:
3.0

Self drop-off at this location was a little inconvenient since I could not get the gps to find the location but reps from uhaul were very helpful by phone.

Craig I. 
Rating:
2.0

Getting the truck took forever the process and th brakes was not working properly and the fuses were out

Zsatoria S. 
Rating:
2.0

I would not recommend because I actually tried to rent a truck and they were not helpful. I also feel like I was taken advantage of because what I ended up having to pay for this truck. We had the truck for all of 25 hours and I paid over $200 and refilled the gas tank! I think that is unacceptable. Rant over!

Charlyn B. 
Rating:
3.0

Customer did not leave a comment.

Juliette R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
2.0

Unattended site. was told to complete drop off online but app continued to fail to upload the required photos. Used wife's phone (same model and age iPhone SE) and logged in and it finally allowed me to check out all in all 30 min.

Henry W. 
Rating:
3.0

Vehicles are not being checked closely based on what o saw. The box door on the rear wouldn't lock. The left door wire was extremely tight and the right one was loose which prevented the door to close evenly to allow easy locking .

LAURO V. 
Rating:
5.0

Customer did not leave a comment.

SABRINA D. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

The App sucks!!!!!! The App sucks!!!! The App sucks!!! Everything else went fine. Could not close out my ticket.... Had a difficult time checking the truck out as well.

Bernard M. 
Rating:
4.0

Customer did not leave a comment.

JC Kiddo C. 
Rating:
3.0

Customer did not leave a comment.

DARRELL W. 
Rating:
3.0

dropped off on sunday

Tammi B. 
Rating:
1.0

My rental request was entered wrong. I requested 48 hours, and was given a price. I got a phone call the following morning asking where the rental was, because the attendant only entered it for one day. I informed them that was incorrect, and they were extremely rude. I then had to pay an additional fee on top of what I was already quoted. I asked for the record to show that I was unhappy and given the wrong information, and again, was spoken to very rudely. I would rather drive to the next closet U-haul rental company an hour away then ever use this company again.

leah B. 
Rating:
1.0

Truck was out of gas dirty inside and out and the gas cap was missing. The tow dolly we were rented wasn't there so we had to get one from another location causing us to miss an important family event. This was a terrible experience!

David M. 
Rating:
5.0

Customer did not leave a comment.

KYLE L. 
Rating:
5.0

Easy to get to and easy to deal with details of rental. Thank You to our local Uhaul Representative!!

FRANCES L. 
Rating:
5.0

Customer did not leave a comment.

BAUDEL M. 
Rating:
5.0

We were greeted and the process was very smooth! Very nice staff.

Christine F. 
Rating:
3.0

Customer did not leave a comment.

DEBRA G. 
Rating:
2.0

Even though I tried to returning it right after lunchtime (1:45pm), there was no one there. I called the number listed on the door for the Mgr but got only a voicemail and no one ever returned my call. I called the nearby Reno Rental in Uvalde, TX and the lady said the guy in Hondo was at lunch. She said she would call him. Nothing. I finally had to disconnect and roll the trailer under a tree. Poor customer service (actually, NO customer service.).

BARRY LYNN P. 
Rating:
1.0

The person at the store gave me the wrong 26 foot truck, not the one they put on my contract, and I returned my truck to the one way location which I paid for and was charged a $22 fee for returning the truck at the wrong location. Besides it taking over 90 minutes to return the truck it was a disappointing experience overall using uhaul.

Brandon A. 
Rating:
2.0

Vehicle was not clean at all - run down lot for pick up filled with mosquitos

Thomas N. 
Rating:
4.0

Customer did not leave a comment.

ALAN H. 
Rating:
3.0

Location was closed when I dropped the truck off but appears to be a rundown shack at the edge of town.

DEVIN W. 
Rating:
2.0

Customer did not leave a comment.

HELENA C. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

When a customer has reservations for a U-HAUL keep the equipment ready for them instead of giving it to someone else.

VALTASAR S. 
Rating:
1.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Hondo Texas. Cool spot at nine at night. Was a real riot.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

DARIO G. 
Rating:
5.0

Customer did not leave a comment.

JULIO G. 
Rating:
4.0

Customer did not leave a comment.

JOSE D. 
Rating:
1.0

Customer did not leave a comment.

KYLE S. 
Rating:
1.0

It would be nice if someone was there during working hours. We called from 9am till 4pm every hour on the hour to reserve a unit. NO one ever answered the phone. I just showed up at 4:15 and still no one. Had to call another store to reserve/rent the trailer. There were other customers on site also complaining there is NEVER anyone there and they always have to call the Uvalde store for service. No one to show you use of what you are renting, trailers not locked could just take it if not an honest person. Absolutely the poorest customer service ever. Uvalde store, they are great and were very helpful!

SHELLY C. 
Rating:
5.0

Customer did not leave a comment.

DIANNA A. 
Rating:
3.0

To have a few more hours after 4:30 in the location is allot of traffic, so is dificul to get on time.

lydia B. 
Rating:
1.0

The truck was so dirty inside and out now with this covid-19 you would think it would be clean but it wasn't so no i would not rent from this location i have pictures if you"ll are interested in seeing them

VICTOR G. 
Rating:
1.0

They had very bad customer service!!

David G. 
Rating:
3.0

Customer did not leave a comment.

patricia T. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
4.0

More furniture dollys

Michael W. 
Rating:
5.0

The person at this location was helpful and actually apologized for our first interaction at our pick up location.

Deanna T. 
Rating:
5.0

The process was very easy. Friendly service. Highly recommend this UHaul location!!

DELIA MALDONADO P. 
Rating:
5.0

It was so easy and affordable.

Debra Z. 
Rating:
1.0

Truck gas tank was on empty dirt was all over in box other than that it ran excellent

LEONARD H. 
Rating:
5.0

Customer did not leave a comment.

mike R. 
Rating:
5.0

Customer did not leave a comment.

linda G. 
Rating:
2.0

Pretty scary place honestly it's a shack

STEVE D. 
Rating:
3.0

Showed up at 9:30am because they opened at 9am and no one was there. I checked out online and never saw anyone during the 30 minutes it took.

Bruce M. 
Rating:
5.0

Lubricate

VICTORIA ESQUIVE L. 
Rating:
4.0

Customer did not leave a comment.

GARY EDWARD B. 
Rating:
3.0

Customer did not leave a comment.

barbara A. 
Rating:
3.0

Customer did not leave a comment.

JOANNE B. 
Rating:
5.0

For the 3rd time now; a flat tire on the trailer. I'm not sure why this is such a consistent issue. I suppose we can say that this is something that has 100% performance- a flat tire with every rental. Our trailer had a complete blow out 30 minutes into our trip. No more than 30 miles. It was a terrible situation as we found ourselves on the side of the highway in rush hour traffic. Thank God for the quick service of the local tire company. This is an issue. We were not speeding, We did not exceed the weight limit (4400lbs for us). I am not sure why this problem continues to happen to me, but I anticipate I am not alone. We are in a time when speed limits are increased exponentially from the recommended 55MPH on the trailer. We were traveling 30 MPH slower than traffic on the highway. Unacceptable in my opinion. We have always had great service from u-haul. Please fix the trailer tire issue.

DAVID W. 
Rating:
2.0

Truck was dirty, I took picture and submitted it on mobile app

Rick R. 
Rating:
5.0

The owner Lauren is the most courteous and professional individual that I have had the pleasure of dealing with in a long time. Unfortunately I was frustrated and upset when we spoke but it allowed me to witness her outstanding customer service and ability to maintain her professionalism in that kind of scenario. Rental was is great condition as well and friendly staff. Highly recommend!

Codie M. 
Rating:
2.0

I returned the trailer 20 hours early. I should receive a partial refund.

Charlotte K. 
Rating:
1.0

Agent at the location was very nice. Location is not very nice but then I understand this is Hondo I did the express check in. I called 3 hours prior to arrival and spoke to the agent in charge and confirmed that I would be there at 12:00 noon Arrived at 12:00 noon and the trailer that I was to use was not available since the agent took off a tire for another customer that had a flat earlier in the day. He did receive in another trailer for me to use however it took over an hour to get all the paperwork processed for trading out the trailers. With over 15 trailers in their yard I wonder why he took a trailer off of the original trailer that I was to use? Very disappointed in the way this was handled.

Fred B. 
Rating:
5.0

Great professionalism. He got the paperwork done while answering my questions and made me comfortable. I would recommend this location to everyone.

ERNEST D. 
Rating:
5.0

Great service. This location was leaving on a service call, yet took the time to unhook the trailer for me.

Sharon L. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
5.0

No improvements necessary.

MARY NELL Z. 
Rating:
5.0

Keep up the good work

ricky R. 
Rating:
5.0

Good service.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

manuel G. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Everything went great!! Friendly helpful staff!! If ever need to rent something again will use this location & will recommend to friends & family. Awesome!! Thanks!!

Carlos O. 
Rating:
4.0

Great customer service.

Kathleen H. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
1.0

Took 3 hrs to get truck and car dolly Had wrong price took me to get it straight . Truck was filthy. I had to sweep and sanitize it Total confusion My other u hauls have been goof.

Ronald P. 
Rating:
5.0

Loved the simplicity of loading and unloading the trailer, I had never done it before and was worried I would need a man to help.

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

Elias H. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

The staff were extremely helpful AND professional at the dual purpose facility. About 1/2 mile from their location my vehicles transmission locked up. The manager arranged for a moving van instead of my planned enclosed trailer. I dropped off after hours then returned the next business day to have my vehicle towed from their Uhaul facility. There was an error between the original contract and ending receipt that took hours to resolve with multiple phone calls and emails. I would recommend this facility due to the onsite staff. They were GREAT

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
1.0

I was over charged for a deposit. I was charged $150 to my card and the paperwork I received says a deposit of $75. I called uhaul and have not been credited my money back!

Russell F. 
Rating:
5.0

Customer did not leave a comment.

lorraine G. 
Rating:
5.0

Customer did not leave a comment.

SEAN Y. 
Rating:
5.0

Customer did not leave a comment.

Beverly C. 
Rating:
5.0

Great experience

Jason A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
1.0

I was charged for 70 miles that I did not drive, the truck had dents and scratches on it that were not previously noted. When I tried to upload the the dents and scratches before using the truck the uhaul app wouldn't upload photos for me to provide proof that I wasn't the one who damaged the vehicle. They are trying to use technology to make things easier when it just over complicates things and constantly causes issues.

RYAN O. 
Rating:
5.0

Great guys and they are very helpful!!

EDGAR C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE Z. 
Rating:
5.0

Customer service was awesome.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

EDGAR C. 
Rating:
5.0

Awesome

Jonathan I. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE F. 
Rating:
5.0

Customer did not leave a comment.

EDGAR C. 
Rating:
5.0

Customer did not leave a comment.

JULIO G. 
Rating:
5.0

Sergio has very personable and helpful with dropping off the air hauler.

micheal D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

JULIO G. 
Rating:
5.0

This place is the best if you are looking the rent a u-Haul you will love it here and blessed.

Timothy S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top