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Alejandra M
Customer Reviews for L&T Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm completely satisfied with the service and have no suggestions for improvement.
GWENDOLYN SN/A
LASHAYN SThere were some friends /roaches in truck
TONJA SYour Prices are ridiculous !!
JOHN PStaff was friendly, informative & professional. The truck was very clean & ran well.
KHAILA RGreat service
JEREMIAH SYou'll good
KNNTH CThe vehicle was fine however the customer service was not. I arrived at the reserve time, but it took a really long time for anyone to even come to the desk. In the end it all turned out fine, but the service was quite lackadaisical.
KAISHA Svery nice staff and most hejpful
LISA C2 Dirty U-Haul’s. Zero concern after I told them.
Michelle DThey closed earlier than my drop off time and Uhaul charged me fir for after hrs drop off. That's makes customers insecure about trusting uhaul not to rob them after dropping off on time
EDZANI AOne of the best places
RODNEY ASurcharging a customer for a mistake that the U-Haul attendant made is not cool thing should be explain to customer and it was made clear to me I’m very unset at this situation on expect it to be resolved
jahzae lI was overcharged. & I’m currently disputing the money y’all stole from me
Raquel HBetter customer service hours! Humans should be available at the earliest rental times Fix app bugs. If vehicle isn’t available DONT RENT IT FOR THAT TIME!!!!
Robert FAwesome Customer Service
Darlene TProfessional staff perfect location competitive prices
Anthony WVery professional
Theodore FNothing, everything was perfect including the customer service.
heavenly hJust that when a person comes back to drop off the truck 🚛 no one is there to check everything out I will not be coming back there anymore.
robert wEnlarge capacity for pickup trucks, trailer hitch hauler, make loading ramp for smaller trucks under 20 foot
Dario HEverything was perfect and the staff are very helpful, knowledgeable, and people friendly. Thanks for all you do!
Gwendolyn SPlease detach james12832@gmail from this account
William RVehicle was not cleaned at all prior to pick up. Items from previous renter left inside cab. Sticky substance on dash and gear shift. Truck was not swept clean. The vehicle was not parked in an easily accessible location. The vehicle is loud and has acceleration problems. The vehicle had low fuel on pick up, I had to stop for fuel immediately after pick up.
Gechie JTruck was rented to someone else.
khari lStaff was very nice and friendly. Made sure you understood all expectations. Would definitely use them again.
Angela MAll was great 👍 thanks 🙏
nyansion kGood job thanks
George TThey were very helpful and professional.
FLOYD WGreat service
Brian WCustomer service was AMAZINGLY AWESOME
ANDREA TEverything was great.
bennie eNot happy because I was over charged by $39 due to not indicating it was for 24 hours but they did not give me paper because they were out of papers or ink so that threw me off and I did put more gas ⛽️ in the car over half tank.
AUGUSTINE II called to confirm. Put on hole for 11 minutes. O answer afterwards. Had to call 800 number to confirm. Truck was on empty with 12 miles untilempty. Just great that I had to go get gas picking up a rental. Was told I would have a $30 file credit. That did not happen and was charged. When I returned the truck I was told I would be charged for cleaning. I called and said truck was not clean. Owner said no big deal but when I returned the owner said rightvaway I would be charged. Truck has tons of kid toys, small rocks, dirt and other small items to trip on. Thank goodness I took pics. To top it off the brakes were very bad. Very dangerous. Still no $30 fuel credit when I was promised it would be posted by end if business day. Definitely do not recommend this location and will probably never rent from uhaul after this experience
Jeffrey KNo problems at all
Sheneta VThis location was terrible!!.. Truck needed a oil change… Windshield was cracked.. And truck was just pure dirty upon renting
marketa sLet the customer know they're going to be charged $20 for after-hours fee that is crazy charge me to drop a key in a box
JUDY JContinue to be professional as you are now and everyone will keep coning back. Thank You
Kathleen YI WAS PULLED OVER IVER BY RIVERDALE POLICE BECAUSE THE UHAUL TRUCK I RENTED HAD STOLEN LICENSE PLATES!!!! GUNS WERE POINTED AT ME!!! THIS FACILITY RENTS STOLEN VEHICLES
Nicole UThey over charged me for .y rental. I was charged 27.85 in the store and after they took and extra 53.27 off my card. I did go over my miles at all. Not happy at all
jason wHire someone to micromanage every department of this company. Provide PHONE NUMBERS TO CUSTOMERS TO CONTACT SOMEONE WHO CAN ASSIST THEM EXPEDITIOUSLY WHEN YOU FAIL TO WHAT IS PROMISED... AS A MATTER OF FACT, I NEED THAT CONTACT INFO, BECAUSE I'M DUE COMPENSATION FOR EVERYTHING THAT YOU'VE COST ME WHILE RENTING YOUR TRUCK
Lesley BThe truck was very dirty when we picked it up. I had to Lysol wipe everything down including the keys to the truck. I sprayed Lysol all over the drivers seat because it was very dirty too. Other than the truck being dirty everything else was excellent.
Tiffany WExplain gas cost upfront. I had to drive back to gas station to put an 1/8 of gas in tank. Apparently, it would’ve been $34 for the missing fuel.
Chase CJust tighten up mirror on the passenger side so it stops moving when you drive other than that is was ok
Angela GThe reason I was sent to this location is because the original contract location gave away the vehicle we were guaranteed to pick up. We arrived at the location and the person rudely told us they didn't have a vehicle for us and did not know what to tell us. The second location tried to charge us $2000 more than our original contract price. If I didn't have a screenshot of the price they wouldn't have honored the original price in the contract. A customer service representative told us this location changed our contract price once we arrived at that location. We spend 2 days trying to pick up the vehicle. Also one person told us on the phone said they had a military discount and then we get there and they told us there was no such thing. Terrible experience all around.
Eric OThey charge you for insurance and gas automatically
ANDREW BN/A
MARCUS W