Customer Reviews for Langes Auto Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Langes Auto Care

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William F.
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Ford cargo van very pleasant to drive--user friendly. Problem: I could not check in via online computer. Limited to using app on smart phone. Don't have the app on my phone and no Idea how to get it on the phone. How about and 800 number where I can call and check in the vehicle after hours?

Joseph B.
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Customer did not leave a comment.

Amy J.
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TIMOTHY K.
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Joani D.
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SOUAD E.
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KHALED E.
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When I rented the truck online, I declined the CDW. When I arrived to pick the truck, I had to go through another online process. I did not have my laptop or my reading glasses. After uploading my driver license using my phone, it would not go pass the screen to get the CDW insurance which I declined earlier. Had to get it to get the truck. Bad tactics. I will not be recommending U-Haul. fix your rental process first.

Teresa H.
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Having the truck available for pick up where originally asked to have it an not have it moved to 3 different locations out of the way to pick it ip

Jim W.
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Customer did not leave a comment.

Julie G.
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Michelle K.
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The staff was friendly and practiced COVID-19 safety very well. It was a great experience, and had no problems.

Rachael K.
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Customer did not leave a comment.

BARRY M.
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JEFFREY A.
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Carmen K.
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Joshua W.
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Make sure the had tanks are actually full when you tell your customers they are. I put 15 gallons in to top it off when I was done. There's no way I used 15 gallons of fuel going 54 miles. I would like to be reimbursed.

Denise G.
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Langes didn't explain the drop off process at all!, didn't see the text from U-Haul because we were moving all day. Saw the text after we dropped off the truck had to go back at 11 pm at night to take the pictures and complete the after hours drop off process, which was hard to complete because we had already turned in the keys. Not what we wanted to do after a hard day of moving.

Raafat Z.
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1- Oil life was 10% at pick up, 6% at drop off. 2- Pumping gas was horrible and frustrating at all gas stations. Gas flow stopped consistently 12 times every 1 gallon even when the empty tank signal was on (safety trigger to stop the flow of gas when the tank is full to avoid spilling). This caused gas spills and much delays and frustration. It took me about 40 minutes to try to fill the truck's gas tank. 3- Truck has NO cruise control, which made it painful and inconvenience to drive long distance. 4- Truck was NOT clean.

Tim C.
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Customer did not leave a comment.

DAN R.
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It was closed when we dropped it off.

DANIEL CONSTANTI B.
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Uhaul needs to do a better job on rental locations. Once I have secured a reservation at a certain location I do not expect to have it changed---Uhaul says that I will be contacted by representative by 6pm--DID NOT HAPPEN--If I had not called the reserved location the next morning just to make sure everything was set, I would not have known that my pickup location had changed

James L.
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Customer did not leave a comment.

KYLE B.
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Better customer service skills would be beneficial. Had to ask about the after hours return process and there was no conversation around if I had any experience with U-Haul, or this was my first time using them, which it was.

Don K.
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Customer did not leave a comment.

CRAIG C.
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JOAN C.
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Van had GREAT airconditioner??

TAWFIK O.
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SUSAN N.
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Reynald D.
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Megan O.
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DAVID M.
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Carol R.
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JOSHUA L.
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Put cruise control in the vehicles that don't have it.

LOGAN H.
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I answered yes to all your questions because the location was handy and the clerk was friendly but the process to check the truck back in after hours is awful. I shouldn't have to creat a user name and download the app for that. (What do older people do that don't have a smart phone?) It was not user friendly and did not accept my password right after I created it. Then it couldn't refund my difference with the card it took the money from not 2 hours before. Now I have a gift certificate supposedly coming back to me. I'd like my money. What am I going to do with a $5.37 for certificate?

Linda D.
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Laine G.
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James N.
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Gregory C.
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Dirty cab and broken drivers seat so I guess a cleaner truck and no broken seat.

Jason N.
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Nothing really. Everything went smoothly without any issues.

Gary W.
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Joseph W.
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ANTUAN W.
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Theresa W.
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N/A

bob W.
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Timothy M.
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DANIEL D.
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Thomas K.
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Daniel D.
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When you say you open at 9 a m you should. Waited until 7:10 a m for workers to open doors

Khalid K.
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Thomas B.
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Corey J.
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The process of getting verified takes too long.

Sean W.
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This is the second time I have rented from this location and they are wonderful to work with

Colin D.
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Billed me for overtime return. I was there at 5 PM on Saturday, they don't even open on Saturday. the starting counter picked the drop off

James N.
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Kristi H.
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Molly M.
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Very easy!!

Pamela C.
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Nothing at this time.

Marie B.
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Customer did not leave a comment.

Xudong W.
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Aaron H.
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Douglas R.
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Lee K.
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Charles G.
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The website worked better with an android phone. My iPhone 10 XR had issues putting in the password

Ben P.
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Customer did not leave a comment.

Amy G.
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Quick and easy to check the van out and then to bring it back

Alan S.
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Alejandro R.
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I just received a notice that they're going to try to charge me so I am going to call U-Haul that is unacceptable we turned it in 12 hours before it was due. And we were told that we could drop it off and just put the keys in the slot. My number is 419-345-0928 please contact me. I will not pay this at a $20 fee this is ridiculous.

Sharon M.
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Kaitlyn D.
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Ivan F.
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Small location did even no it was a U-Haul place

Wayne W.
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DON Y.
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nothing - all was great

Jeff B.
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Have more agents of the quality of the Lange s!!

Thomascurt S.
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Customer did not leave a comment.

Alexandria S.
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The 24/7 pickup/dropoff app is terrible. It was supposed to be simple and easy but the process was slower than just talking with an employee.

JANITA G.
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Customer did not leave a comment.

Thomas Q.
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This was my second experience renting a vehicle from Lange's, and it was just as good as the first time. Everything went smoothly, and I'll be a return customer.

Rick H.
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Customer did not leave a comment.

Jon M.
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Janet S.
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I initially tried to use the 24/7 app for my rental and it did not work. Customer service did not answer the phone. I had to send the movers home. It was an extreme inconvenience. Service was excellent when I rescheduled and obtained equipment in person. I will never use the 24/7 service.

Robert K.
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Easy to find in a safe location. Access fro trailer was easy.

Raymond L.
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Friendly and helpful

Jerry R.
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Customer did not leave a comment.

David V.
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Great location and Maumee business. The owner was helpful and friendly.

Shannon P.
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Stephen S.
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Jeremy S.
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Alan D.
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Brad H.
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robert H.
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Susan K.
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Greg K.
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The return was a pain in the ass. It would not track my location and I spent over an hour to get conformation on the phone . I

Timothy F.
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The air conditioning does not work on the truck I rented. I also had to clean out the fine stone in the back of the van so it wouldn't damage the furniture I was moving. Otherwise it was fine.

ray S.
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Great job!

Jim B.
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Customer did not leave a comment.

Charles T.
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owner/uhaul contact was very good at assisting me with the drop off process.

Leonard K.
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An exceptional experience from service to equipment. A smaller rental agency so not as well known; however, they will be my first stop when i need to rent equipment.

Christine O.
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Customer did not leave a comment.

Mark N.
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Sheryl K.
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No reviews have been submitted for this location.

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